PREPARE FOR THE USPS EXAM 421 WINDOW
CLERK PRACTICE: STRATEGIC GUIDE TO
PASSING THE CERTIFICATION
Exam
**1. The Domestic Mail Manual (DMM) sets forth which of the
following?**
- A) International shipping rates
- B) Policies, regulations, and procedures governing domestic mail
services
- C) Employee payroll procedures
- D) Vehicle maintenance schedules
**Answer: B**
*Rationale:* The Domestic Mail Manual (DMM) is the official source
for policies, regulations, and procedures governing domestic mail
services within the United States Postal Service .
---
**2. What manual contains policies and procedures for
administrative and support functions?**
- A) Domestic Mail Manual
,- B) International Mail Manual
- C) Administrative Support Manual
- D) Financial Manual F-101
**Answer: C**
*Rationale:* The Administrative Support Manual (ASM) contains
policies and procedures for administrative and support functions
within the postal service .
---
**3. Where can employees find information on when to fly the
POW/MIA flag?**
- A) Domestic Mail Manual
- B) Administrative Support Manual
- C) International Mail Manual
- D) Employee Handbook
**Answer: B**
*Rationale:* The Administrative Support Manual contains
information on ceremonial procedures, including when to fly the
Prisoner of War/Missing in Action flag .
---
,**4. The International Mail Manual (IMM) governs what?**
- A) Domestic package rates
- B) International mail policies, regulations, and procedures
- C) Employee conduct standards
- D) Facility maintenance requirements
**Answer: B**
*Rationale:* The International Mail Manual (IMM) sets forth the
policies, regulations, and procedures governing international mail
services .
---
**5. What manual contains USPS financial policies and accounting
procedures?**
- A) Administrative Support Manual
- B) Domestic Mail Manual
- C) F-101 or F1
- D) International Mail Manual
**Answer: C**
*Rationale:* Financial policies and accounting procedures are found
in the F-101 or F1 manual .
---
, **6. How often is the Postal Bulletin printed?**
- A) Daily
- B) Weekly
- C) Bi-weekly
- D) Monthly
**Answer: C**
*Rationale:* The Postal Bulletin is the official source of updates to
postal policies and procedures and is printed bi-weekly .
---
**7. Where can employees find a list of lost or stolen money
orders?**
- A) Employee newsletter
- B) Postal Bulletin and POS One
- C) Local newspaper
- D) Internet search
**Answer: B**
*Rationale:* A list of lost or stolen money orders can be found in the
Postal Bulletin and through the POS One system .
---
CLERK PRACTICE: STRATEGIC GUIDE TO
PASSING THE CERTIFICATION
Exam
**1. The Domestic Mail Manual (DMM) sets forth which of the
following?**
- A) International shipping rates
- B) Policies, regulations, and procedures governing domestic mail
services
- C) Employee payroll procedures
- D) Vehicle maintenance schedules
**Answer: B**
*Rationale:* The Domestic Mail Manual (DMM) is the official source
for policies, regulations, and procedures governing domestic mail
services within the United States Postal Service .
---
**2. What manual contains policies and procedures for
administrative and support functions?**
- A) Domestic Mail Manual
,- B) International Mail Manual
- C) Administrative Support Manual
- D) Financial Manual F-101
**Answer: C**
*Rationale:* The Administrative Support Manual (ASM) contains
policies and procedures for administrative and support functions
within the postal service .
---
**3. Where can employees find information on when to fly the
POW/MIA flag?**
- A) Domestic Mail Manual
- B) Administrative Support Manual
- C) International Mail Manual
- D) Employee Handbook
**Answer: B**
*Rationale:* The Administrative Support Manual contains
information on ceremonial procedures, including when to fly the
Prisoner of War/Missing in Action flag .
---
,**4. The International Mail Manual (IMM) governs what?**
- A) Domestic package rates
- B) International mail policies, regulations, and procedures
- C) Employee conduct standards
- D) Facility maintenance requirements
**Answer: B**
*Rationale:* The International Mail Manual (IMM) sets forth the
policies, regulations, and procedures governing international mail
services .
---
**5. What manual contains USPS financial policies and accounting
procedures?**
- A) Administrative Support Manual
- B) Domestic Mail Manual
- C) F-101 or F1
- D) International Mail Manual
**Answer: C**
*Rationale:* Financial policies and accounting procedures are found
in the F-101 or F1 manual .
---
, **6. How often is the Postal Bulletin printed?**
- A) Daily
- B) Weekly
- C) Bi-weekly
- D) Monthly
**Answer: C**
*Rationale:* The Postal Bulletin is the official source of updates to
postal policies and procedures and is printed bi-weekly .
---
**7. Where can employees find a list of lost or stolen money
orders?**
- A) Employee newsletter
- B) Postal Bulletin and POS One
- C) Local newspaper
- D) Internet search
**Answer: B**
*Rationale:* A list of lost or stolen money orders can be found in the
Postal Bulletin and through the POS One system .
---
