WGU C720 Operations and Supply Chain
Management Complete Practice Exam
questions with complete solutions
2026/27 instant pdf download
TOPIC 1: OPERATIONS MANAGEMENT
FUNDAMENTALS (Questions 1–15)
Competency: Core Operations Concepts and
Transformation Processes
1. Which of the following best defines operations
management?
A) The process of marketing and selling products to
customers
,B) The design, planning, and management of processes
that transform inputs into outputs
C) The management of employee relations and human
resources
D) The financial management of a company's assets
Answer: B — Operations management involves the
design, planning, and management of processes that
transform inputs (people, capital, materials, energy) into
outputs (goods and services).
2. Which of the following is the correct sequence of
the transformation process?
A) Output → Transformation → Input
B) Input → Output → Transformation
C) Input → Transformation → Output
D) Transformation → Input → Output
,Answer: C — The transformation process follows the
sequence: Input → Transformation → Output.
3. Which of the following is an example of a good
(tangible product)?
A) A haircut
B) A medical consultation
C) A smartphone
D) A banking service
Answer: C — A smartphone is a tangible good. Services
such as haircuts, medical consultations, and banking are
intangible.
4. Approximately what percentage of U.S. businesses
operate within the service sector?
, A) 50%
B) 68%
C) 88%
D) 95%
Answer: C — Approximately 88% of U.S. businesses
operate within the service sector.
5. Which of the following is a key difference between
goods producers and service providers?
A) Goods producers cannot store inventory
B) Service providers can store inventory
C) Goods producers can store inventory; service
providers cannot
D) There is no difference between goods producers and
service providers
Management Complete Practice Exam
questions with complete solutions
2026/27 instant pdf download
TOPIC 1: OPERATIONS MANAGEMENT
FUNDAMENTALS (Questions 1–15)
Competency: Core Operations Concepts and
Transformation Processes
1. Which of the following best defines operations
management?
A) The process of marketing and selling products to
customers
,B) The design, planning, and management of processes
that transform inputs into outputs
C) The management of employee relations and human
resources
D) The financial management of a company's assets
Answer: B — Operations management involves the
design, planning, and management of processes that
transform inputs (people, capital, materials, energy) into
outputs (goods and services).
2. Which of the following is the correct sequence of
the transformation process?
A) Output → Transformation → Input
B) Input → Output → Transformation
C) Input → Transformation → Output
D) Transformation → Input → Output
,Answer: C — The transformation process follows the
sequence: Input → Transformation → Output.
3. Which of the following is an example of a good
(tangible product)?
A) A haircut
B) A medical consultation
C) A smartphone
D) A banking service
Answer: C — A smartphone is a tangible good. Services
such as haircuts, medical consultations, and banking are
intangible.
4. Approximately what percentage of U.S. businesses
operate within the service sector?
, A) 50%
B) 68%
C) 88%
D) 95%
Answer: C — Approximately 88% of U.S. businesses
operate within the service sector.
5. Which of the following is a key difference between
goods producers and service providers?
A) Goods producers cannot store inventory
B) Service providers can store inventory
C) Goods producers can store inventory; service
providers cannot
D) There is no difference between goods producers and
service providers
