USPS EXAM 421 WINDOW CLERK SSA
ACADEMY|UPDATED QUESTIONS AND
VERIFIED ANSWERS
GRADED A+
QUESTIONS & ANSWERS
Postal service employees operate under a mandate to protect and preserve the mail
paced in its:. ANSWER -Custody
What are 4 violations of security and sanctity of the mail. ANSWER -Theft, Open,
Damage or Delay
The first opportunity for a SSA to start the customer experience on a positive is:.
ANSWER -Deliver 1st Impression
Type of communication that can enhance or contradict messages:. ANSWER -Non-
Verbal Communication
The approach a SSA can use to engage our customer and ensure needs are met is:.
ANSWER -A+GIST
Why is maintaining sanctity of the mail one of the core responsibilities of the postal
service?. ANSWER -To instill customer confidence
Successful sales transactions occur when the SSA:. ANSWER -Makes an informed
mutual decision with customer on products and services
What is the most positive way to impact customer perception of the post office?.
ANSWER -Provide world class service
,The US Postal Service is the only delivery that reaches:. ANSWER -Every address in
the nation 6 days a week
An organized workstation creates a more __________________ workpace.
ANSWER -Effiecient
How a SSA conducts themselves on the job effects the?. ANSWER -Postal Brand
An active listening technique used to create a successful transaction is called.
ANSWER -Clarifying
One of the first things a customer notices about a SSA is. ANSWER -Personal
Appearance
The primary law enforcement for USPS is the. ANSWER -United States Postal
Inspection Service (USPIS)
Preferred service that usually offer the customer the best value is. ANSWER -Priority
Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area.
What would you offer?. ANSWER -Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills and what?. ANSWER -
Business Documents
Any mailable item weighing _______ or less can be sent first class mail. ANSWER -
13 oz
A Priority Mail Express customer is entitled to a refund if:. ANSWER -Delivered
Late
, Regardless of weight up to 70lbs the price that applies to Retail Ground parcels over
108" but no more than 130" is:. ANSWER -Oversized Pricing
The max length and girth for Priority Mail is. ANSWER -108"
What type of mail consists of items sent within the United States. ANSWER -
Domestic
What pricing may be charged for PM items measuring over one cubic foot
designating to Zone 6?. ANSWER -Dimensional
What can you offer customers for their mailing and shipping needs?. ANSWER -
Solutions
Which category of products do premier products belong?. ANSWER -Shipping
Which category of products does First Class Mail belong. ANSWER -Mailing
What type of products are offered to provide the best value to the customer?.
ANSWER -Premier
Which product provides the fastest delivery service?. ANSWER -Express
What must customers provide for every item mailed?. ANSWER -Address
Which USPS service is automatically included for PME, PM, FCM, Retail Ground,
library mail and media mail. ANSWER -Tracking
Which charts are used to calculate PME, PM, and USPS Retail Ground Prices?.
ANSWER -Zone
Change of Address is valid for:. ANSWER -18 months
ACADEMY|UPDATED QUESTIONS AND
VERIFIED ANSWERS
GRADED A+
QUESTIONS & ANSWERS
Postal service employees operate under a mandate to protect and preserve the mail
paced in its:. ANSWER -Custody
What are 4 violations of security and sanctity of the mail. ANSWER -Theft, Open,
Damage or Delay
The first opportunity for a SSA to start the customer experience on a positive is:.
ANSWER -Deliver 1st Impression
Type of communication that can enhance or contradict messages:. ANSWER -Non-
Verbal Communication
The approach a SSA can use to engage our customer and ensure needs are met is:.
ANSWER -A+GIST
Why is maintaining sanctity of the mail one of the core responsibilities of the postal
service?. ANSWER -To instill customer confidence
Successful sales transactions occur when the SSA:. ANSWER -Makes an informed
mutual decision with customer on products and services
What is the most positive way to impact customer perception of the post office?.
ANSWER -Provide world class service
,The US Postal Service is the only delivery that reaches:. ANSWER -Every address in
the nation 6 days a week
An organized workstation creates a more __________________ workpace.
ANSWER -Effiecient
How a SSA conducts themselves on the job effects the?. ANSWER -Postal Brand
An active listening technique used to create a successful transaction is called.
ANSWER -Clarifying
One of the first things a customer notices about a SSA is. ANSWER -Personal
Appearance
The primary law enforcement for USPS is the. ANSWER -United States Postal
Inspection Service (USPIS)
Preferred service that usually offer the customer the best value is. ANSWER -Priority
Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area.
What would you offer?. ANSWER -Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills and what?. ANSWER -
Business Documents
Any mailable item weighing _______ or less can be sent first class mail. ANSWER -
13 oz
A Priority Mail Express customer is entitled to a refund if:. ANSWER -Delivered
Late
, Regardless of weight up to 70lbs the price that applies to Retail Ground parcels over
108" but no more than 130" is:. ANSWER -Oversized Pricing
The max length and girth for Priority Mail is. ANSWER -108"
What type of mail consists of items sent within the United States. ANSWER -
Domestic
What pricing may be charged for PM items measuring over one cubic foot
designating to Zone 6?. ANSWER -Dimensional
What can you offer customers for their mailing and shipping needs?. ANSWER -
Solutions
Which category of products do premier products belong?. ANSWER -Shipping
Which category of products does First Class Mail belong. ANSWER -Mailing
What type of products are offered to provide the best value to the customer?.
ANSWER -Premier
Which product provides the fastest delivery service?. ANSWER -Express
What must customers provide for every item mailed?. ANSWER -Address
Which USPS service is automatically included for PME, PM, FCM, Retail Ground,
library mail and media mail. ANSWER -Tracking
Which charts are used to calculate PME, PM, and USPS Retail Ground Prices?.
ANSWER -Zone
Change of Address is valid for:. ANSWER -18 months
