Test Bank For Management Information
Systems Managing the Digital Firm, 18th
Edition By Kenneth C. Laudon Jane P.
Laudon
1. What is the primary role of a Management Information System (MIS)?
A. Replace employees
B. Support decision-making and business operations
C. Eliminate databases
D. Design company logos
Answer: B
Solution: MIS provides information that helps organizations manage operations and make
decisions.
2. Which system records routine day-to-day business transactions?
A. Executive Support System (ESS)
B. Transaction Processing System (TPS)
C. Knowledge Management System (KMS)
D. Decision Support System (DSS)
Answer: B
Solution: TPS handles transactions such as sales, payroll, and inventory updates.
,3. What does ERP stand for?
A. Enterprise Resource Planning
B. Electronic Resource Program
C. Enterprise Reporting Process
D. External Resource Planning
Answer: A
Solution: ERP integrates major business functions into one system.
4. Which type of information system helps managers analyze problems and
make decisions?
A. TPS
B. DSS
C. POS
D. CRM
Answer: B
Solution: DSS uses data and analytical models to support decision-making.
5. What is the main purpose of a database?
A. To print reports
B. To store and organize data
C. To design websites
D. To create presentations
Answer: B
Solution: Databases store and manage structured information efficiently.
6. Which technology allows multiple computers to communicate?
A. Network
B. Spreadsheet
C. Scanner
D. Printer
, Answer: A
Solution: Networks connect devices and enable data sharing.
7. What is CRM primarily used for?
A. Managing manufacturing processes
B. Managing customer relationships
C. Managing payroll
D. Managing operating systems
Answer: B
Solution: CRM systems help businesses manage interactions with customers.
8. Which component is considered hardware?
A. Microsoft Word
B. Database
C. Keyboard
D. Operating System
Answer: C
Solution: Hardware includes physical computer components.
9. Which of the following is software?
A. Monitor
B. Mouse
C. CPU
D. Operating System
Answer: D
Solution: Software consists of programs and instructions executed by computers.
10. What does a CPU do?
Systems Managing the Digital Firm, 18th
Edition By Kenneth C. Laudon Jane P.
Laudon
1. What is the primary role of a Management Information System (MIS)?
A. Replace employees
B. Support decision-making and business operations
C. Eliminate databases
D. Design company logos
Answer: B
Solution: MIS provides information that helps organizations manage operations and make
decisions.
2. Which system records routine day-to-day business transactions?
A. Executive Support System (ESS)
B. Transaction Processing System (TPS)
C. Knowledge Management System (KMS)
D. Decision Support System (DSS)
Answer: B
Solution: TPS handles transactions such as sales, payroll, and inventory updates.
,3. What does ERP stand for?
A. Enterprise Resource Planning
B. Electronic Resource Program
C. Enterprise Reporting Process
D. External Resource Planning
Answer: A
Solution: ERP integrates major business functions into one system.
4. Which type of information system helps managers analyze problems and
make decisions?
A. TPS
B. DSS
C. POS
D. CRM
Answer: B
Solution: DSS uses data and analytical models to support decision-making.
5. What is the main purpose of a database?
A. To print reports
B. To store and organize data
C. To design websites
D. To create presentations
Answer: B
Solution: Databases store and manage structured information efficiently.
6. Which technology allows multiple computers to communicate?
A. Network
B. Spreadsheet
C. Scanner
D. Printer
, Answer: A
Solution: Networks connect devices and enable data sharing.
7. What is CRM primarily used for?
A. Managing manufacturing processes
B. Managing customer relationships
C. Managing payroll
D. Managing operating systems
Answer: B
Solution: CRM systems help businesses manage interactions with customers.
8. Which component is considered hardware?
A. Microsoft Word
B. Database
C. Keyboard
D. Operating System
Answer: C
Solution: Hardware includes physical computer components.
9. Which of the following is software?
A. Monitor
B. Mouse
C. CPU
D. Operating System
Answer: D
Solution: Software consists of programs and instructions executed by computers.
10. What does a CPU do?
