ALIGNMENT HEALTH CERTIFICATION ACTUAL
EXAM Questions And CORRECT Answers
What are Alignment Health's four Core Values? - CORRECT ANSWER All of the above:
1. Put the Senior First
2. Support the Doctor
3. Revolutionize Care Using Data & Technology
4. Have a Serving Heart
AVA (Alignment Virtual Application) does which of the following? - CORRECT ANSWER All of
the above:
1. Predicts, monitors, and tracks members' health status in real time.
2. Allows doctors to make proactive decisions around our members' health
3. Lowers costs to put back into quality of service & benefit enhancement.
True or False: Members may only access VIP Concierge Services from 8AM-8PM Monday - Friday. -
CORRECT ANSWER False
What is the preferred enrollment channel for a beneficiary to become an Alignment member? -
CORRECT ANSWER Online Enrollment
TPMO's must abide by which of the following? - CORRECT ANSWER All of the above:
1. Not share beneficiary data with other TPMO's, unless express written consent is provided by
beneficiary.
2. Inform the beneficiary that their information will be provided to a licensed sales agent and use
required disclaimers on materials provided to the beneficiary.
3. Record telephonic/video calls and use a CMS approved enrollment script with beneficiaries.
Disclose any applicable sub-contracted relationships to the health plan.
To help reduce Complaints Tracking Module (CTM), Agents can educate their clients to do the
following if they have an issue: - CORRECT ANSWER Call the health plan first to help resolve
issues before they escalate the issue direct to Medicare.
EXAM Questions And CORRECT Answers
What are Alignment Health's four Core Values? - CORRECT ANSWER All of the above:
1. Put the Senior First
2. Support the Doctor
3. Revolutionize Care Using Data & Technology
4. Have a Serving Heart
AVA (Alignment Virtual Application) does which of the following? - CORRECT ANSWER All of
the above:
1. Predicts, monitors, and tracks members' health status in real time.
2. Allows doctors to make proactive decisions around our members' health
3. Lowers costs to put back into quality of service & benefit enhancement.
True or False: Members may only access VIP Concierge Services from 8AM-8PM Monday - Friday. -
CORRECT ANSWER False
What is the preferred enrollment channel for a beneficiary to become an Alignment member? -
CORRECT ANSWER Online Enrollment
TPMO's must abide by which of the following? - CORRECT ANSWER All of the above:
1. Not share beneficiary data with other TPMO's, unless express written consent is provided by
beneficiary.
2. Inform the beneficiary that their information will be provided to a licensed sales agent and use
required disclaimers on materials provided to the beneficiary.
3. Record telephonic/video calls and use a CMS approved enrollment script with beneficiaries.
Disclose any applicable sub-contracted relationships to the health plan.
To help reduce Complaints Tracking Module (CTM), Agents can educate their clients to do the
following if they have an issue: - CORRECT ANSWER Call the health plan first to help resolve
issues before they escalate the issue direct to Medicare.
