SERVICES CRAFTSMAN COURSE BLOCK 1 QUESTIONS WITH
ACCURATE ANSWERS 2026
ToGrecognizeGbestGperformersGandGbestGinstallationGlevelGprogramsGdefinesGtheGpurposeGofGLegac
yGAwardsGandGRecognitionGProgramsG-GCORRECTGANSWERSG-TRUE
TheGManagementGandGCustomerGFocusGcriteriaGisGsolelyGbasedGonGcustomerGfeedbackG-
GCORRECTGANSWERSG-FALSE
WhichGProgramGprovidesGaGvehicleGforGtheGawardGofGcivilian-
recognizedGcredentialsGrelatedGtoGanGAirman'sGAFSC?G-GCORRECTGANSWERSG-
AirGForceGCredentialingGProgram
AF/A1DLGprovidesG______GtoGtheGCredentialingGProgramGOfficeGandGreviews/approvesGbudgetsG-
GCORRECTGANSWERSG-Guidance
SubmitGcompletedGAFCOOLGRequestGnoGearlierGthanG90GdaysGandGnoGlaterGthanG120GdaysGpriorGto
GtheGanticipatedGexamGorGtrainingGdate.G-GCORRECTGANSWERSG-FALSE
CustomerGServiceGisGreactiveGandGcustomerGexperienceGisG-GCORRECTGANSWERSG-Proactive
WhatGisGtheGleadingGcauseGforGcustomersGleavingGanGoperationGandGdoGnotGreturn?G-
GCORRECTGANSWERSG-RudeGservice
NonGverbalGcommunicationGincludes:G-GCORRECTGANSWERSG-
FacialGexpressions,Gposture,GeyeGcontactGandGgestures
, InformationGsurveysGdoesGNOTGallowG-GCORRECTGANSWERSG-
TheGoperationGtoGaskGfollowGupGquestions
AGmotorcyclistGhasGhowGmanyGdaysGbeforeGattendingGunitGsafetyGbriefing?G-
GCORRECTGANSWERSG-30Gdays
WhenGbackingGofGgovernment-ownedGmotorGvehicles,GtheGusageGofGspottersGisGoptionalG-
GCORRECTGANSWERSG-FALSE
NAFGcontractsGfundedGcompletelyGwithGdonationsGdoGnotGrequireGcompetitionGifGtheGdonorGspeci
fiesGtheGsourceGtoGbeGused.G-GCORRECTGANSWERSG-TRUE
DODGagenciesGandGNAFIsGmayGenterGintoGcontractsGorGotherGagreementsGforGgoodsGorGservicesGw
henGtheGcontractGorGagreementGbenefitsG-GCORRECTGANSWERSG-BothGparties
CORsGnotGonlyGevaluateGandGinspectGservicesGprovidedGtoGtheGgovernment,GbutGtheyGalsoGactGasGt
heGfocalGpointGwhenGissuesGariseGinvolvingGtheGcontractor.G-GCORRECTGANSWERSG-TRUE
CORsGcanGbeG-GCORRECTGANSWERSG-AGmixtureGofGboth
CORsGareGnormallyGappointGinGwritingGbyG-GCORRECTGANSWERSG-
theGFSSGcommanderGwithGinputGfromGtheGflightGchiefsGandGfacilityGmanagers
Non-personalGserviceGcontractsG-GCORRECTGANSWERSG-
DoGnotGrequireGaGuniqueGskillGandGtheGindividual/individualsGperformingGtheGworkGareGnotGspecifi
edGinGtheGperformanceGworkGstatement.
TypesGofGcontractsGthatGcanGbeGenteredGintoGnoncompetitively:G-GCORRECTGANSWERSG-
EntertainmentGandGIndividualGservice
ACCURATE ANSWERS 2026
ToGrecognizeGbestGperformersGandGbestGinstallationGlevelGprogramsGdefinesGtheGpurposeGofGLegac
yGAwardsGandGRecognitionGProgramsG-GCORRECTGANSWERSG-TRUE
TheGManagementGandGCustomerGFocusGcriteriaGisGsolelyGbasedGonGcustomerGfeedbackG-
GCORRECTGANSWERSG-FALSE
WhichGProgramGprovidesGaGvehicleGforGtheGawardGofGcivilian-
recognizedGcredentialsGrelatedGtoGanGAirman'sGAFSC?G-GCORRECTGANSWERSG-
AirGForceGCredentialingGProgram
AF/A1DLGprovidesG______GtoGtheGCredentialingGProgramGOfficeGandGreviews/approvesGbudgetsG-
GCORRECTGANSWERSG-Guidance
SubmitGcompletedGAFCOOLGRequestGnoGearlierGthanG90GdaysGandGnoGlaterGthanG120GdaysGpriorGto
GtheGanticipatedGexamGorGtrainingGdate.G-GCORRECTGANSWERSG-FALSE
CustomerGServiceGisGreactiveGandGcustomerGexperienceGisG-GCORRECTGANSWERSG-Proactive
WhatGisGtheGleadingGcauseGforGcustomersGleavingGanGoperationGandGdoGnotGreturn?G-
GCORRECTGANSWERSG-RudeGservice
NonGverbalGcommunicationGincludes:G-GCORRECTGANSWERSG-
FacialGexpressions,Gposture,GeyeGcontactGandGgestures
, InformationGsurveysGdoesGNOTGallowG-GCORRECTGANSWERSG-
TheGoperationGtoGaskGfollowGupGquestions
AGmotorcyclistGhasGhowGmanyGdaysGbeforeGattendingGunitGsafetyGbriefing?G-
GCORRECTGANSWERSG-30Gdays
WhenGbackingGofGgovernment-ownedGmotorGvehicles,GtheGusageGofGspottersGisGoptionalG-
GCORRECTGANSWERSG-FALSE
NAFGcontractsGfundedGcompletelyGwithGdonationsGdoGnotGrequireGcompetitionGifGtheGdonorGspeci
fiesGtheGsourceGtoGbeGused.G-GCORRECTGANSWERSG-TRUE
DODGagenciesGandGNAFIsGmayGenterGintoGcontractsGorGotherGagreementsGforGgoodsGorGservicesGw
henGtheGcontractGorGagreementGbenefitsG-GCORRECTGANSWERSG-BothGparties
CORsGnotGonlyGevaluateGandGinspectGservicesGprovidedGtoGtheGgovernment,GbutGtheyGalsoGactGasGt
heGfocalGpointGwhenGissuesGariseGinvolvingGtheGcontractor.G-GCORRECTGANSWERSG-TRUE
CORsGcanGbeG-GCORRECTGANSWERSG-AGmixtureGofGboth
CORsGareGnormallyGappointGinGwritingGbyG-GCORRECTGANSWERSG-
theGFSSGcommanderGwithGinputGfromGtheGflightGchiefsGandGfacilityGmanagers
Non-personalGserviceGcontractsG-GCORRECTGANSWERSG-
DoGnotGrequireGaGuniqueGskillGandGtheGindividual/individualsGperformingGtheGworkGareGnotGspecifi
edGinGtheGperformanceGworkGstatement.
TypesGofGcontractsGthatGcanGbeGenteredGintoGnoncompetitively:G-GCORRECTGANSWERSG-
EntertainmentGandGIndividualGservice
