NEGOTIATION AND CONFLICT RESOLUTION EXAMINATION QUESTIONS AND CORRECT ANSWER WITH EXPLANATION GRADED A+ STUDY GUIDE

NEGOTIATION AND CONFLICT RESOLUTION
EXAMINATION QUESTIONS AND CORRECT ANSWER
WITH EXPLANATION GRADED A+ STUDY GUIDE
SOUTHERN NEW HAMPSHIRE UNIVERSITY
1. Negotiation is:
A. Court sentencing process
B. Process of reaching agreement between parties
C. Crime reporting
D. Police arrest procedure
Answer: B
Rationale: Negotiation involves discussion to reach mutual agreement.

2. Conflict is:
A. Agreement between parties
B. A disagreement or clash of interests
C. Crime resolution
D. Court judgment
Answer: B
Rationale: Conflict arises from opposing needs or views.

3. The main goal of negotiation is to:
A. Increase conflict
B. Reach mutually acceptable agreement
C. Avoid communication
D. Win at all costs
Answer: B
Rationale: Effective negotiation seeks win-win outcomes.

4. Win-win negotiation means:
A. One party loses
B. Both parties benefit
C. Court wins
D. Police wins
Answer: B
Rationale: Both sides gain value.

,5. Win-lose negotiation means:
A. Both win
B. One party wins, the other loses
C. No decision
D. Crime outcome
Answer: B
Rationale: Competitive negotiation style.

6. Conflict resolution is:
A. Increasing disagreement
B. Process of solving disputes
C. Avoiding communication
D. Court punishment
Answer: B
Rationale: It aims to resolve conflicts peacefully.

7. A conflict can be:
A. Only negative
B. Positive or negative
C. Always illegal
D. Always court-related
Answer: B
Rationale: Conflict can improve ideas if managed well.

8. Intrapersonal conflict occurs within:
A. Two groups
B. One person
C. Courts
D. Organizations only
Answer: B
Rationale: Internal psychological conflict.

9. Interpersonal conflict is between:
A. Countries
B. Individuals
C. Courts
D. Departments only
Answer: B
Rationale: Conflict between people.

, 10. Group conflict occurs between:
A. Individuals
B. Teams or groups
C. Courts
D. Police stations
Answer: B
Rationale: Group-level disagreement.

11. Organizational conflict occurs within:
A. Families
B. Organizations
C. Courts only
D. Police only
Answer: B
Rationale: Workplace disputes.

12. Conflict escalation means:
A. Reduction of conflict
B. Increase in intensity of conflict
C. Resolution
D. Agreement
Answer: B
Rationale: Conflict becomes more severe.

13. Conflict de-escalation means:
A. Increase tension
B. Reducing conflict intensity
C. Starting fight
D. Court action
Answer: B
Rationale: Calming conflict.

14. A mediator is:
A. Judge
B. Neutral third party
C. Police officer
D. Criminal
Answer: B
Rationale: Facilitates agreement.