HRCI SPHR Practice Exam Questions and
Answers
1. One of your production managers uses incentives to reward
employees for meeting operational objectives. This is the best example of
which of the following leadership styles?
A. Charismatic leadership
B. Transactional leadership
C. Laissez-faire leadership
D. Authoritarian leadership: B. Transactional leaders are characterized by a "this for that" style.
These
leaders use both rewards and discipline when necessary to accomplish organizational and departmental
objectives.
2. Consensual romantic relationships at work represent what type of risk?
A. Intimate partner violence
B. Unlawful treatment
C. Sexual harassment
D. None, because it's consensual: C. Relationships at work, even those that are consensual,
have the
potential for issues in which HR will have to intervene. This includes the risk of sexual harassment should the
relationship become unwanted by either party.
3. The international gas utility company for which you direct HR does not
,have an organized health and safety program for its workers. What
should be your first step?
A. Focus on becoming compliant with international, federal, state, and
local safety standards.
B. Identify the employees who are most at risk and begin safety efforts
with them.
C. Obtain approval for a company-wide incentive program based on zero
acci- dents or injuries.
D. Meet with the workers' compensation brokers to assess the costs of
lack of a safety program.
See the answer: B. In this high-risk industry, it would be prudent for human resources to begin
building a safety
program for those workers who are most at risk. This ettort may include data collection, incentives, and
compliance ettorts as part of the overall intervention strategy.
4. The food distribution center for which you work has seen an increase
in the number of loading-dock workers reporting ankle injuries. What
strategy would be most effective to reduce or eliminate the risk?
A. Require employees to wear high-top steel-toed work boots.
B. Review the injury records for patterns of unsafe behaviors.
C. Conduct a root-cause analysis with a committee made up of dock
workers.
D. Ask the occupational clinic to come in and provide safety training.: C. Any
time
there is an increase in injuries and accidents, HR should take the time to analyze for root causes. From
,this, hazard abatement strategies may be developed and could include new personal protective equipment
requirements or worker training.
5. The major Internet provider for which you are the VP of human
resources has just experienced the largest customer and employee data
breach in the history of the United States. In an effort to comply with the
Securities and Exchange Commission (SEC), you should first do what?
A. Evaluate the areas where the company's data is still at risk for hackers
B. Research credit monitoring services to offer affected individuals.
C. Wait to notify investors until the executive team can sell their
shares of company stock.
D. Assess the depth of the data breach and notify investors as soon as is
practicable.: D. When a data breach of this magnitude occurs, it is important for HR to help the
company respond
in accordance with governing agencies but also in a manner that protects the interests of both the
company and the attected individuals.
6. Which of the following are examples of the physical assets that
must be secured to prevent a cybersecurity attack?
A. The employees
B. The buildings
C. The workstations
D. The power lines: C. Physical assets such as workstations and servers can be tracked and
monitored as part
of a company's ettorts to prevent cyberattacks on sensitive company and customer data.
, 7. Establishing a hierarchy of assets helps companies do what when it
comes to data protection?
A. Identify priorities when it comes to building a robust data security
program
B. Determine what skills in data security personnel to hire for
C. Write policies that protect critical assets
D.Purchase external layers of protections, making the data harder to
breach: A.
Establishing a hierarchy of assets helps a company craft an ettective data security program. Building
controls for these assets may include policies, practices, and the deployment of internal and external
resources, but it will be diflcult to know where to deploy the resources without understanding what is
most at risk/important.
8. The hospital for which you work has hired an outside agency to staff
the parking lot security posts. The guard works only at night and is
unsupervised. Recently there has been a rash of attacks in the area
against security guards in general. What steps should you take to
protect this contingent worker from becoming a victim of workplace
violence?
A. Allow him to carry his personal gun while on duty.
B. Install security cameras that are monitored from the inside.
C.Make a business case to the board of directors that this post should
have two workers at all times.
D. Ask the employment agency to cover the costs of additional security
Answers
1. One of your production managers uses incentives to reward
employees for meeting operational objectives. This is the best example of
which of the following leadership styles?
A. Charismatic leadership
B. Transactional leadership
C. Laissez-faire leadership
D. Authoritarian leadership: B. Transactional leaders are characterized by a "this for that" style.
These
leaders use both rewards and discipline when necessary to accomplish organizational and departmental
objectives.
2. Consensual romantic relationships at work represent what type of risk?
A. Intimate partner violence
B. Unlawful treatment
C. Sexual harassment
D. None, because it's consensual: C. Relationships at work, even those that are consensual,
have the
potential for issues in which HR will have to intervene. This includes the risk of sexual harassment should the
relationship become unwanted by either party.
3. The international gas utility company for which you direct HR does not
,have an organized health and safety program for its workers. What
should be your first step?
A. Focus on becoming compliant with international, federal, state, and
local safety standards.
B. Identify the employees who are most at risk and begin safety efforts
with them.
C. Obtain approval for a company-wide incentive program based on zero
acci- dents or injuries.
D. Meet with the workers' compensation brokers to assess the costs of
lack of a safety program.
See the answer: B. In this high-risk industry, it would be prudent for human resources to begin
building a safety
program for those workers who are most at risk. This ettort may include data collection, incentives, and
compliance ettorts as part of the overall intervention strategy.
4. The food distribution center for which you work has seen an increase
in the number of loading-dock workers reporting ankle injuries. What
strategy would be most effective to reduce or eliminate the risk?
A. Require employees to wear high-top steel-toed work boots.
B. Review the injury records for patterns of unsafe behaviors.
C. Conduct a root-cause analysis with a committee made up of dock
workers.
D. Ask the occupational clinic to come in and provide safety training.: C. Any
time
there is an increase in injuries and accidents, HR should take the time to analyze for root causes. From
,this, hazard abatement strategies may be developed and could include new personal protective equipment
requirements or worker training.
5. The major Internet provider for which you are the VP of human
resources has just experienced the largest customer and employee data
breach in the history of the United States. In an effort to comply with the
Securities and Exchange Commission (SEC), you should first do what?
A. Evaluate the areas where the company's data is still at risk for hackers
B. Research credit monitoring services to offer affected individuals.
C. Wait to notify investors until the executive team can sell their
shares of company stock.
D. Assess the depth of the data breach and notify investors as soon as is
practicable.: D. When a data breach of this magnitude occurs, it is important for HR to help the
company respond
in accordance with governing agencies but also in a manner that protects the interests of both the
company and the attected individuals.
6. Which of the following are examples of the physical assets that
must be secured to prevent a cybersecurity attack?
A. The employees
B. The buildings
C. The workstations
D. The power lines: C. Physical assets such as workstations and servers can be tracked and
monitored as part
of a company's ettorts to prevent cyberattacks on sensitive company and customer data.
, 7. Establishing a hierarchy of assets helps companies do what when it
comes to data protection?
A. Identify priorities when it comes to building a robust data security
program
B. Determine what skills in data security personnel to hire for
C. Write policies that protect critical assets
D.Purchase external layers of protections, making the data harder to
breach: A.
Establishing a hierarchy of assets helps a company craft an ettective data security program. Building
controls for these assets may include policies, practices, and the deployment of internal and external
resources, but it will be diflcult to know where to deploy the resources without understanding what is
most at risk/important.
8. The hospital for which you work has hired an outside agency to staff
the parking lot security posts. The guard works only at night and is
unsupervised. Recently there has been a rash of attacks in the area
against security guards in general. What steps should you take to
protect this contingent worker from becoming a victim of workplace
violence?
A. Allow him to carry his personal gun while on duty.
B. Install security cameras that are monitored from the inside.
C.Make a business case to the board of directors that this post should
have two workers at all times.
D. Ask the employment agency to cover the costs of additional security
