WGU D099 2026 CUSTOMER
RELATIONSHIP MANAGEMENT AND SALES
PROCESS REVIEW PAPER ANSWERS
COMPLETE LEARNING PACK
◉ Descriptive analytics
Answer: Looking at data to understand what happened.
◉ Diagnostic analytics
Answer: Looking at data to figure out why something happened.
◉ Prescriptive analytics
Answer: Using data to decide what actions to take.
◉ Upselling
Answer: Encouraging a customer to buy a more expensive product.
◉ Lead scoring
Answer: Ranking customers based on how likely they are to buy.
◉ Role stress
, Answer: Stress caused by work pressures.
◉ Role ambiguity
Answer: Not clearly understanding your job duties.
◉ Role conflict
Answer: When job expectations clash with each other.
◉ Job satisfaction
Answer: How happy someone is with their job.
◉ Centralization
Answer: When top managers make most decisions.
◉ Decentralization
Answer: When lower managers are trusted to make decisions.
◉ Job analysis
Answer: Studying what a job requires.
◉ Job description
Answer: A document explaining job duties and responsibilities.
RELATIONSHIP MANAGEMENT AND SALES
PROCESS REVIEW PAPER ANSWERS
COMPLETE LEARNING PACK
◉ Descriptive analytics
Answer: Looking at data to understand what happened.
◉ Diagnostic analytics
Answer: Looking at data to figure out why something happened.
◉ Prescriptive analytics
Answer: Using data to decide what actions to take.
◉ Upselling
Answer: Encouraging a customer to buy a more expensive product.
◉ Lead scoring
Answer: Ranking customers based on how likely they are to buy.
◉ Role stress
, Answer: Stress caused by work pressures.
◉ Role ambiguity
Answer: Not clearly understanding your job duties.
◉ Role conflict
Answer: When job expectations clash with each other.
◉ Job satisfaction
Answer: How happy someone is with their job.
◉ Centralization
Answer: When top managers make most decisions.
◉ Decentralization
Answer: When lower managers are trusted to make decisions.
◉ Job analysis
Answer: Studying what a job requires.
◉ Job description
Answer: A document explaining job duties and responsibilities.
