MGT 304 FINAL EXAM QUESTIONS AND VERIFIED
ANSWERS
What are the first few minutes of communication referred to as?
a. Meet-n-greet
b. Breaking the ice
c. First impression
d. Thin slices - Answers - Thin Slices
Which of the following refers to how much time a person is speaking during a
conversation?
a. Vocal mirroring
b. Emphasis
c. Activity level
d. Conversational engagement - Answers - Activity Level
Which of the following refers to how much influence one person has on the turn-taking
process of speaking?
a. Vocal mirroring
b. Conversational engagement
c. Activity level
d. Emphasis - Answers - Conversational engagement
Which of the following refers to copying of the others' behaviors (e.g., body movements,
facial expressions, or speech)?
a. Vocal mirroring
b. Conversational engagement
c. Activity level
d. Emphasis - Answers - Vocal mirroring
Which of the following refers to the variation in the person's tone, stress, and rhythm in
a conversation?
a. Vocal mirroring
b. Emphasis
c. Activity level
d. Conversational engagement - Answers - Emphasis
Which of the following is referred to as the process by which individuals stimulate
meaning in the minds of other individuals by means of verbal or nonverbal messages in
the context of a formal organization?
a. Perception
b. Conflict
,c. Communication
d. Interaction - Answers - Communication
All of the following statements are true regarding organizational communication except:
a. Communication is important for negotiating the best deals
b. Positive organizational communication relates to job performance and satisfaction
c. Organizational communication has been referred to as the "social glue that ties
organizations together"
d. Organizational communication is a specialized field today and emerged as a scientific
discipline in the early 1800s - Answers - Organizational communication is a specialized
field today and emerged as a scientific discipline in the early 1800s
The communication the sender transmits in the Shannon-Weaver communication
process is:
a. Verbal only
b. Unaffected by noise
c. Includes verbal and nonverbal elements
d. Affected by the channel selected - Answers - Includes verbal and nonverbal elements
Which of the following initiates the communication process in the Shannon-Weaver
model of communication?
a. Receiver
b. Sender
c. Encoder
d. Channel - Answers - Sender
Which of the following selects a desired message out of a set of possible messages that
may consist of written or spoken words, pictures, music, or combinations of these?
a. Sender
b. Receiver
c. Channel
d. Noise - Answers - Sender
Which of the following is the person or persons who get the message that is being sent?
a. Sender
b. Receiver
c. Channel
d. Noise - Answers - Receiver
Which of the following is the medium that transmits the message being communicated?
a. Sender
b. Receiver
c. Channel
d. Noise - Answers - Channel
,Which of the following is any communication barrier that may affect how a person
interprets a message?
a. Sender
b. Receiver
c. Channel
d. Noise - Answers - Noise
Which of the following is the transformation of the message into the signal which is sent
over the communication channel from the transmitter to the receiver?
a. Noise
b. Decoder
c. Encoder
d. Sender - Answers - Encoder
. Which of the following is translating what is seen and heard into an understanding of
the message?
a. Noise
b. Decoder
c. Encoder
d. Sender - Answers - Decoder
All of the following are examples of noise in the communication process except:
a. Message
b. Perceptual biases
c. Uncomfortable room
d. Cultural differences - Answers - Message
Tina sends messages distributed by electronic means from one computer user to one or
more recipients. Tina is sending:
a. Phone calls
b. E-mail
c. Smoke signals
d. Verbal communication - Answers - E-mail
Frederick is giving a one-way presentation in his Organizational Behavior class on
communication. Which of the following is Frederick in the Shannon-Weaver model of
communication?
a. Message
b. Decoder
c. Sender
d. Noise - Answers - Sender
Frederick is giving a one-way presentation in his Organizational Behavior class on
communication. The other students in the class are which of the following in the
Shannon-Weaver model of communication?
a. Message
, b. Encoder
c. Sender
d. Decoder - Answers - Decoder
Frederick is giving a one-way presentation in his Organizational Behavior class on
communication. The other students in the class do not respect Frederick because of
some comments he made earlier in the semester which they thought were foolish.
Which of the following in the Shannon-Weaver model of communication is this lack of
respect for Frederick?
a. Message
b. Encoding
c. Noise
d. Decoding - Answers - Noise
Frederick is giving a one-way presentation in his Organizational Behavior class on
communication. He is using PowerPoint slides and videos in his presentation. Which of
the following in the Shannon-Weaver model of communication include his speech, the
slides, and videos?
a. Message
b. Channel
c. Encoding
d. Decoding - Answers - Channel
Which of the following is an individual's level of fear or anxiety with either real or
anticipated communication with another person or persons?
a. Perceptual biases
b. Communication apprehension
c. Motivational deficiencies
d. Noise - Answers - Communication apprehension
Sonya realizes that she suffers from communication apprehension. Which of the
following is recommended to help her overcome this communication barrier?
a. Find a job that she will not have to talk as much in
b. Take assertiveness training
c. Find someone who can talk for her
d. Avoid workplace conversations - Answers - Take assertiveness training
Another term for colloquial terms is:
a. Obscenities
b. Acronyms
c. Slang
d. Medium - Answers - Slang
The term scale is often used in business and can have different meanings depending on
the context. All of the following are common examples provided by the text of scale
except:
ANSWERS
What are the first few minutes of communication referred to as?
a. Meet-n-greet
b. Breaking the ice
c. First impression
d. Thin slices - Answers - Thin Slices
Which of the following refers to how much time a person is speaking during a
conversation?
a. Vocal mirroring
b. Emphasis
c. Activity level
d. Conversational engagement - Answers - Activity Level
Which of the following refers to how much influence one person has on the turn-taking
process of speaking?
a. Vocal mirroring
b. Conversational engagement
c. Activity level
d. Emphasis - Answers - Conversational engagement
Which of the following refers to copying of the others' behaviors (e.g., body movements,
facial expressions, or speech)?
a. Vocal mirroring
b. Conversational engagement
c. Activity level
d. Emphasis - Answers - Vocal mirroring
Which of the following refers to the variation in the person's tone, stress, and rhythm in
a conversation?
a. Vocal mirroring
b. Emphasis
c. Activity level
d. Conversational engagement - Answers - Emphasis
Which of the following is referred to as the process by which individuals stimulate
meaning in the minds of other individuals by means of verbal or nonverbal messages in
the context of a formal organization?
a. Perception
b. Conflict
,c. Communication
d. Interaction - Answers - Communication
All of the following statements are true regarding organizational communication except:
a. Communication is important for negotiating the best deals
b. Positive organizational communication relates to job performance and satisfaction
c. Organizational communication has been referred to as the "social glue that ties
organizations together"
d. Organizational communication is a specialized field today and emerged as a scientific
discipline in the early 1800s - Answers - Organizational communication is a specialized
field today and emerged as a scientific discipline in the early 1800s
The communication the sender transmits in the Shannon-Weaver communication
process is:
a. Verbal only
b. Unaffected by noise
c. Includes verbal and nonverbal elements
d. Affected by the channel selected - Answers - Includes verbal and nonverbal elements
Which of the following initiates the communication process in the Shannon-Weaver
model of communication?
a. Receiver
b. Sender
c. Encoder
d. Channel - Answers - Sender
Which of the following selects a desired message out of a set of possible messages that
may consist of written or spoken words, pictures, music, or combinations of these?
a. Sender
b. Receiver
c. Channel
d. Noise - Answers - Sender
Which of the following is the person or persons who get the message that is being sent?
a. Sender
b. Receiver
c. Channel
d. Noise - Answers - Receiver
Which of the following is the medium that transmits the message being communicated?
a. Sender
b. Receiver
c. Channel
d. Noise - Answers - Channel
,Which of the following is any communication barrier that may affect how a person
interprets a message?
a. Sender
b. Receiver
c. Channel
d. Noise - Answers - Noise
Which of the following is the transformation of the message into the signal which is sent
over the communication channel from the transmitter to the receiver?
a. Noise
b. Decoder
c. Encoder
d. Sender - Answers - Encoder
. Which of the following is translating what is seen and heard into an understanding of
the message?
a. Noise
b. Decoder
c. Encoder
d. Sender - Answers - Decoder
All of the following are examples of noise in the communication process except:
a. Message
b. Perceptual biases
c. Uncomfortable room
d. Cultural differences - Answers - Message
Tina sends messages distributed by electronic means from one computer user to one or
more recipients. Tina is sending:
a. Phone calls
b. E-mail
c. Smoke signals
d. Verbal communication - Answers - E-mail
Frederick is giving a one-way presentation in his Organizational Behavior class on
communication. Which of the following is Frederick in the Shannon-Weaver model of
communication?
a. Message
b. Decoder
c. Sender
d. Noise - Answers - Sender
Frederick is giving a one-way presentation in his Organizational Behavior class on
communication. The other students in the class are which of the following in the
Shannon-Weaver model of communication?
a. Message
, b. Encoder
c. Sender
d. Decoder - Answers - Decoder
Frederick is giving a one-way presentation in his Organizational Behavior class on
communication. The other students in the class do not respect Frederick because of
some comments he made earlier in the semester which they thought were foolish.
Which of the following in the Shannon-Weaver model of communication is this lack of
respect for Frederick?
a. Message
b. Encoding
c. Noise
d. Decoding - Answers - Noise
Frederick is giving a one-way presentation in his Organizational Behavior class on
communication. He is using PowerPoint slides and videos in his presentation. Which of
the following in the Shannon-Weaver model of communication include his speech, the
slides, and videos?
a. Message
b. Channel
c. Encoding
d. Decoding - Answers - Channel
Which of the following is an individual's level of fear or anxiety with either real or
anticipated communication with another person or persons?
a. Perceptual biases
b. Communication apprehension
c. Motivational deficiencies
d. Noise - Answers - Communication apprehension
Sonya realizes that she suffers from communication apprehension. Which of the
following is recommended to help her overcome this communication barrier?
a. Find a job that she will not have to talk as much in
b. Take assertiveness training
c. Find someone who can talk for her
d. Avoid workplace conversations - Answers - Take assertiveness training
Another term for colloquial terms is:
a. Obscenities
b. Acronyms
c. Slang
d. Medium - Answers - Slang
The term scale is often used in business and can have different meanings depending on
the context. All of the following are common examples provided by the text of scale
except:
