WASHINGTON MAST EXAM SCRIPT FINAL
PAPER 2026 COMPREHENSIVE QUESTIONS
AND SOLUTIONS
◉ Which of the following could happen if you serve/sell alcohol to a
minor?
a) You could be fired from your job
b) Your establishment could be fined or have its liquor license
suspended or revoked
c) You could face criminal citation, fines and jail time
d) All of the above
Answer: d
◉ When dealing with problem customers it is important to do which
of the following?
a) Make eye contact
b) Be respectful
c) Be direct
d) All of the above
Answer: d
,◉ When dealing with a problem customer it is important to over-
explain why you are refusing to serve them.
a) True
b) False
Answer: b
◉ When dealing with a problem customer it is important to not
waver in decision to refuse service.
a) True
b) False
Answer: a
◉ When intervening with a minor attempting to consume alcohol
use "You" statements versus "I" statements.
a) True
b) False
Answer: b
◉ Which of the following is a recommended way to intervene with
an apparently intoxicated person?
a) Suggest food
b) Remove drinks
c) Suggest non-alcoholic beverages
, d) All of the above
Answer: d
◉ If someone is apparently intoxicated, you can offer which of the
following alternatives for getting home?
a) Taxi
b) Public transportation
c) Call a friend who has not been drinking for a ride home
d) All of the above
Answer: d
◉ If the customer refuses to adhere to your decision to stop alcohol
service, it is important for you to take appropriate safety
precautions by ____________________.
a) physically restraining the customer
b) engaging in a debate with the customer
c) ignoring the customer
d) calling law enforcement
Answer: d
◉ Which of the following is a recommended guideline to follow
when you have to stop selling/serving to a patron who has become
apparently intoxicated?
PAPER 2026 COMPREHENSIVE QUESTIONS
AND SOLUTIONS
◉ Which of the following could happen if you serve/sell alcohol to a
minor?
a) You could be fired from your job
b) Your establishment could be fined or have its liquor license
suspended or revoked
c) You could face criminal citation, fines and jail time
d) All of the above
Answer: d
◉ When dealing with problem customers it is important to do which
of the following?
a) Make eye contact
b) Be respectful
c) Be direct
d) All of the above
Answer: d
,◉ When dealing with a problem customer it is important to over-
explain why you are refusing to serve them.
a) True
b) False
Answer: b
◉ When dealing with a problem customer it is important to not
waver in decision to refuse service.
a) True
b) False
Answer: a
◉ When intervening with a minor attempting to consume alcohol
use "You" statements versus "I" statements.
a) True
b) False
Answer: b
◉ Which of the following is a recommended way to intervene with
an apparently intoxicated person?
a) Suggest food
b) Remove drinks
c) Suggest non-alcoholic beverages
, d) All of the above
Answer: d
◉ If someone is apparently intoxicated, you can offer which of the
following alternatives for getting home?
a) Taxi
b) Public transportation
c) Call a friend who has not been drinking for a ride home
d) All of the above
Answer: d
◉ If the customer refuses to adhere to your decision to stop alcohol
service, it is important for you to take appropriate safety
precautions by ____________________.
a) physically restraining the customer
b) engaging in a debate with the customer
c) ignoring the customer
d) calling law enforcement
Answer: d
◉ Which of the following is a recommended guideline to follow
when you have to stop selling/serving to a patron who has become
apparently intoxicated?
