TEST BANK
Organizational Communication
ST
Eric M. Eisenberg; Angela Trethewey; Marianne LeGreco; H. L. Goodall Jr.
────────────────────────────────────────────────────
UV
9th Edition
IA
?_
AP
PR
OV
TEST BANK
ED
??
, Test Bank
Organizational Communication
Eisenberg · Trethewey · LeGreco · Goodall
9TH EDITION
ST
TABLE OF CONTENTS
UV
PART I — APPROACHING ORGANIZATIONAL
COMMUNICATION
Ch. 01 Communication and the Changing World of Work
IA
Ch. 02 Defining Organizational Communication
PART II — THEORIES OF ORGANIZATIONAL COMMUNICATION
?_
Ch. 03 Early Perspectives on Communication in Organizations
Ch. 04 Communication Perspectives on Organizations and Organizing
AP
Ch. 05 Cultural Studies of Organizations and Communication
Ch. 06 Critical Approaches to Organizations and Communication
PR
PART III — CONTEXTS FOR ORGANIZATIONAL
COMMUNICATION
OV
Ch. 07 Identity and Difference in Organizational Life
Ch. 08 Teams and Networks: Communication and Collaborative Work
Ch. 09 Communicating Leadership
ED
Ch. 10 Organizational Alignment: Managing the Total Enterprise
??
, Name: Class: Date:
Chapter 01 Communication and the Changing World of Work
1. According to the text, human survival has always hinged on
a. social contracts.
b. the ability to work together.
ST
c. knowledge management.
d. managing natural resources.
ANSWER: b
UV
2. Which of these definitions MOST clearly illustrates the concept of organizational communication?
a. the closer integration of countries and peoples thanks to developments in progressive capitalism
b. habitual ways of seeing the world that are unique to each individual
c. the interaction required to direct a group toward a shared goal
d. the ability to adapt one's leadership style to respond to pervasive cultural differences in values and practices among a
diverse employee population
IA
ANSWER: c
3. Which of these BEST describes how Chapter 1 views change?
?_
a. inevitable
b. relatively slow
c. understandable only in theory
d. largely unnecessary, because systems are fairly stable
AP
ANSWER: a
4. Answers to questions about organizational communication are
a. highly situated and perishable.
b. the same across all industries.
PR
c. the same as they were in previous times.
d. changing over time, but they apply to all organizations.
ANSWER: a
5. Organizational communication is perishable in that
OV
a. most organizations have only one opportunity to succeed in a market.
b. what worked last year may no longer be relevant this year due to customers' tastes and technology.
c. ideas often "die" with the individual who initiated them and are not brought up again.
d. communication that is suited for one organization may not be suitable for another organization.
ANSWER: b
ED
6. Which statement BEST characterizes the new social contract regarding the relationship between employees
and organizations?
a. Employees who are efficient and committed are guaranteed job security.
b. Employees who meet productivity standards are guaranteed increased social services.
??
c. Employees must fit an organization's needs at the specific time while job security is fleeting.
Copyright Macmillan Learning. Powered by Cognero. Page 1
, Name: Class: Date:
Chapter 01 Communication and the Changing World of Work
d. Employers act in the best interest of their employees.
ANSWER: c
ST
7. According to the text, since careers don't usually follow predictable paths in today's workplaces, what has
become even more essential for success?
a. compensation
b. interpersonal relationships
UV
c. education level
d. time
ANSWER: b
8. Which of these is defined as, "Markers of identity and culture–like race, class, and gender–intersect, or
IA
overlap in ways that shape […] worldviews?"
a. quality of life
b. identity work
c. new social contract
?_
d. intersectionality
ANSWER: d
9. Kimberlé Crenshaw's work on intersectionality originally focused on how
AP
a. low-income workers navigate integrated spaces in corporate America.
b. women in academia navigate traditionally masculine spaces.
c. people experience the world based on differences in religion.
d. Black women's racial and gender identities intersect.
ANSWER: d
PR
10. An individual's overall satisfaction with their work experience in the context of other life experiences is
known as
a. employee satisfaction.
b. quality of life.
OV
c. intersectionality.
d. the social contract.
ANSWER: b
11. Which two factors have contributed to the increased need to balance work and family?
a. the prevalence of two-career families and the high demand for child care
ED
b. the lack of union jobs and increase of single-parent families
c. the high demand for child care and the loss of jobs demanding specific skill sets
d. the increase of both single-parent families and two-career families
ANSWER: a
??
12. The potential to adopt a universal (and perhaps planetary) code of human rights is one version of which
Copyright Macmillan Learning. Powered by Cognero. Page 2
Organizational Communication
ST
Eric M. Eisenberg; Angela Trethewey; Marianne LeGreco; H. L. Goodall Jr.
────────────────────────────────────────────────────
UV
9th Edition
IA
?_
AP
PR
OV
TEST BANK
ED
??
, Test Bank
Organizational Communication
Eisenberg · Trethewey · LeGreco · Goodall
9TH EDITION
ST
TABLE OF CONTENTS
UV
PART I — APPROACHING ORGANIZATIONAL
COMMUNICATION
Ch. 01 Communication and the Changing World of Work
IA
Ch. 02 Defining Organizational Communication
PART II — THEORIES OF ORGANIZATIONAL COMMUNICATION
?_
Ch. 03 Early Perspectives on Communication in Organizations
Ch. 04 Communication Perspectives on Organizations and Organizing
AP
Ch. 05 Cultural Studies of Organizations and Communication
Ch. 06 Critical Approaches to Organizations and Communication
PR
PART III — CONTEXTS FOR ORGANIZATIONAL
COMMUNICATION
OV
Ch. 07 Identity and Difference in Organizational Life
Ch. 08 Teams and Networks: Communication and Collaborative Work
Ch. 09 Communicating Leadership
ED
Ch. 10 Organizational Alignment: Managing the Total Enterprise
??
, Name: Class: Date:
Chapter 01 Communication and the Changing World of Work
1. According to the text, human survival has always hinged on
a. social contracts.
b. the ability to work together.
ST
c. knowledge management.
d. managing natural resources.
ANSWER: b
UV
2. Which of these definitions MOST clearly illustrates the concept of organizational communication?
a. the closer integration of countries and peoples thanks to developments in progressive capitalism
b. habitual ways of seeing the world that are unique to each individual
c. the interaction required to direct a group toward a shared goal
d. the ability to adapt one's leadership style to respond to pervasive cultural differences in values and practices among a
diverse employee population
IA
ANSWER: c
3. Which of these BEST describes how Chapter 1 views change?
?_
a. inevitable
b. relatively slow
c. understandable only in theory
d. largely unnecessary, because systems are fairly stable
AP
ANSWER: a
4. Answers to questions about organizational communication are
a. highly situated and perishable.
b. the same across all industries.
PR
c. the same as they were in previous times.
d. changing over time, but they apply to all organizations.
ANSWER: a
5. Organizational communication is perishable in that
OV
a. most organizations have only one opportunity to succeed in a market.
b. what worked last year may no longer be relevant this year due to customers' tastes and technology.
c. ideas often "die" with the individual who initiated them and are not brought up again.
d. communication that is suited for one organization may not be suitable for another organization.
ANSWER: b
ED
6. Which statement BEST characterizes the new social contract regarding the relationship between employees
and organizations?
a. Employees who are efficient and committed are guaranteed job security.
b. Employees who meet productivity standards are guaranteed increased social services.
??
c. Employees must fit an organization's needs at the specific time while job security is fleeting.
Copyright Macmillan Learning. Powered by Cognero. Page 1
, Name: Class: Date:
Chapter 01 Communication and the Changing World of Work
d. Employers act in the best interest of their employees.
ANSWER: c
ST
7. According to the text, since careers don't usually follow predictable paths in today's workplaces, what has
become even more essential for success?
a. compensation
b. interpersonal relationships
UV
c. education level
d. time
ANSWER: b
8. Which of these is defined as, "Markers of identity and culture–like race, class, and gender–intersect, or
IA
overlap in ways that shape […] worldviews?"
a. quality of life
b. identity work
c. new social contract
?_
d. intersectionality
ANSWER: d
9. Kimberlé Crenshaw's work on intersectionality originally focused on how
AP
a. low-income workers navigate integrated spaces in corporate America.
b. women in academia navigate traditionally masculine spaces.
c. people experience the world based on differences in religion.
d. Black women's racial and gender identities intersect.
ANSWER: d
PR
10. An individual's overall satisfaction with their work experience in the context of other life experiences is
known as
a. employee satisfaction.
b. quality of life.
OV
c. intersectionality.
d. the social contract.
ANSWER: b
11. Which two factors have contributed to the increased need to balance work and family?
a. the prevalence of two-career families and the high demand for child care
ED
b. the lack of union jobs and increase of single-parent families
c. the high demand for child care and the loss of jobs demanding specific skill sets
d. the increase of both single-parent families and two-career families
ANSWER: a
??
12. The potential to adopt a universal (and perhaps planetary) code of human rights is one version of which
Copyright Macmillan Learning. Powered by Cognero. Page 2
