MSSC CLA Exam Terms & Questions update

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1. Auditv




AnswerAn objective comparison of actions to policies and plans.
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2. Automated Guided Vehicle (AGV) System v v v v




Answer A transportation network that au-
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tomatically routes one or more material handling devices, such as carts or pallet trucks,
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and positions them at predetermined destinations without operator intervention.
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3. Bar code v




Answer A series of alternating bars and spaces printed or stamped on parts, container
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s, labels, or other media, representing encoded information that can be read by electron
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ic readers.
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4. Cross-functional team v




Answer A set of individuals from various departments assigned to a specific task su
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ch as implementing new computer software.
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5. Cross-training
AnswerProviding training orexperience in several different areas (e.g. training an
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employee on several machines). v v v




6. Customer relationship management (CRM) v v v

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, Answer A marketing philosophy based on putting the customer first. The collection
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and analysis ofinformation designed for sales and marketing decision support (as co
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ntrasted to enterprise resources planning information) to understand and support e
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xisting and potential customer needs.
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7. Container Security Initiative (CSI) v v v




Answer A program of the U.S. government which seeks to ensure that containers e
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ntering the country's ports are scanned and deemed safe before departing their cou
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ntry of origin. v v




8. Customs-
Trade Partnership Against Terrorism (C-TPAT)
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Answer A voluntary system established by the U.S. Bureau of Customs and Border Prot
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ection with the primary goal of creating and environment of close co-
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v operation between U.S. importers, carriers and international exporters to the United Sta
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tes.


9. Corrective maintenance v




AnswerThe maintenance required to restore an item to a satisfactory condition.
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1 0. Counterbalance
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AnswerWhen the weight of a lift truck offsets the weight of the load it carries.
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1 1. Cross-docking
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AnswerThe process ofmoving items directlyfrom an incoming traileror container
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