WGU C846 Business of IT - Applications Exam |
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Terms in this set (308)
ITIL SVS - Service Value Chain Flexible model for the creation, delivery, and
continual improvement of services
Service provision Providing services
Describe the nature, use, and They can be used to guide organizations in their
interaction of the guiding principles work as they adopt a service management
approach and adapt ITIL guidance to their own
specific needs and circumstances. The guiding
principles encourage and support organizations in
continual improvement at all levels.
The service provider must why the consumer uses the services
understand what is truly of value to what the services help them to do
the service consumer. The service how the services help them achieve their goals
provider needs to know: the role of cost/financial consequences for the
service consumer
the risks involved for the service consumer.
,Name the 7 Guiding Principles 1) Focus on value
2) Start where you are
3) Progress iteratively with feedback
4) Collaborate and promote visibility
5) Think and work holistically
6) Keep it simple and practical
7) Optimize and automate
Focus on value All activities conducted by the organization should
link back, directly or indirectly, to value for itself, its
customers, and other stakeholders.
To apply the focus on value - Know how service consumers use each service
principle successfully, consider this - Encourage a focus on value among all staff
advice: - Focus on value during normal operational activity
as well as during improvement initiatives
- Include focus on value in every step of any
improvement initiative
To apply the start where you are - Look at what exists as objectively as possible,
principle successfully, consider this using the customer or the desired outcome as the
advice: starting point
- When examples of successful practices or
services are found in the current state, determine if
and how these can be replicated or expanded
upon to achieve the desired state
- Apply your risk management skills
- Recognize that sometimes nothing from the
current state can be re-used
Start where you are Do not start from scratch and build something new
without considering what is already available to be
leveraged. The current state should be investigated
and observed directly to make sure it is fully
understood.
, Progress iteratively with feedback Do not attempt to do everything at once. By
organizing work into smaller, manageable sections
that can be executed and completed in a timely
manner, it is easier to maintain a sharper focus on
each effort. Using feedback before, throughout,
and after each iteration will ensure that actions are
focused and appropriate, even if circumstances
change.
Well-constructed feedback - end user and customer perception of the value
mechanisms facilitate understanding created
of: - the efficiency and effectiveness of value chain
activities
- the effectiveness of service governance as well
as management controls
- the interfaces between the organization and its
partner and supplier network
- the demand for products and services.
To apply the progress iteratively - Comprehend the whole, but do something
with feedback principle successfully, - The ecosystem is constantly changing, so
consider this advice: feedback is essential
- Fast does not mean incomplete
Working in a timeboxed, iterative - greater flexibility
manner with feedback loops - faster responses to customer and business needs
embedded into the process allows - the ability to discover and respond to failure
for: earlier
- an overall improvement in quality.
Collaborate and promote visibility When initiatives involve the right people in the
correct roles, efforts benefit from better buy-in,
more relevance (because better information is
available for decision-making) and increased
likelihood of long-term success.
Questions and Answers | Verified Solutions | 2026
Edition | Pass Guaranteed
Save
Terms in this set (308)
ITIL SVS - Service Value Chain Flexible model for the creation, delivery, and
continual improvement of services
Service provision Providing services
Describe the nature, use, and They can be used to guide organizations in their
interaction of the guiding principles work as they adopt a service management
approach and adapt ITIL guidance to their own
specific needs and circumstances. The guiding
principles encourage and support organizations in
continual improvement at all levels.
The service provider must why the consumer uses the services
understand what is truly of value to what the services help them to do
the service consumer. The service how the services help them achieve their goals
provider needs to know: the role of cost/financial consequences for the
service consumer
the risks involved for the service consumer.
,Name the 7 Guiding Principles 1) Focus on value
2) Start where you are
3) Progress iteratively with feedback
4) Collaborate and promote visibility
5) Think and work holistically
6) Keep it simple and practical
7) Optimize and automate
Focus on value All activities conducted by the organization should
link back, directly or indirectly, to value for itself, its
customers, and other stakeholders.
To apply the focus on value - Know how service consumers use each service
principle successfully, consider this - Encourage a focus on value among all staff
advice: - Focus on value during normal operational activity
as well as during improvement initiatives
- Include focus on value in every step of any
improvement initiative
To apply the start where you are - Look at what exists as objectively as possible,
principle successfully, consider this using the customer or the desired outcome as the
advice: starting point
- When examples of successful practices or
services are found in the current state, determine if
and how these can be replicated or expanded
upon to achieve the desired state
- Apply your risk management skills
- Recognize that sometimes nothing from the
current state can be re-used
Start where you are Do not start from scratch and build something new
without considering what is already available to be
leveraged. The current state should be investigated
and observed directly to make sure it is fully
understood.
, Progress iteratively with feedback Do not attempt to do everything at once. By
organizing work into smaller, manageable sections
that can be executed and completed in a timely
manner, it is easier to maintain a sharper focus on
each effort. Using feedback before, throughout,
and after each iteration will ensure that actions are
focused and appropriate, even if circumstances
change.
Well-constructed feedback - end user and customer perception of the value
mechanisms facilitate understanding created
of: - the efficiency and effectiveness of value chain
activities
- the effectiveness of service governance as well
as management controls
- the interfaces between the organization and its
partner and supplier network
- the demand for products and services.
To apply the progress iteratively - Comprehend the whole, but do something
with feedback principle successfully, - The ecosystem is constantly changing, so
consider this advice: feedback is essential
- Fast does not mean incomplete
Working in a timeboxed, iterative - greater flexibility
manner with feedback loops - faster responses to customer and business needs
embedded into the process allows - the ability to discover and respond to failure
for: earlier
- an overall improvement in quality.
Collaborate and promote visibility When initiatives involve the right people in the
correct roles, efforts benefit from better buy-in,
more relevance (because better information is
available for decision-making) and increased
likelihood of long-term success.
