Passenger Name Record (PNR)
Management Certification Exam
Practice Questions And Correct Answers
(Verified Answers) Plus Rationale 2026
Q&A| Instant Download Pdf
1. Which of the following best describes a Passenger Name Record
(PNR)?
A. A record containing only ticket payment information
B. A government-issued travel authorization document
C. An electronic record containing passenger and itinerary details
used by airlines and travel agents
D. A physical boarding pass issued at check-in
A PNR is a centralized digital record created in reservation systems that
stores all essential travel details such as passenger information, itinerary,
and service requests.
2. Which system is primarily responsible for creating and managing PNRs
in airline distribution?
A. Hotel Property Management System
B. Global Distribution System (GDS)
C. Immigration Control System
D. Airport Baggage Handling System
, B. Global Distribution System (GDS)
GDS platforms such as Amadeus, Sabre, and Galileo are widely used
to create, update, and manage PNRs for airlines and travel agencies.
3. What is typically the first mandatory element in a PNR creation
process?
A. Seat assignment
B. Fare quotation
C. Passenger name entry
D. Meal request
Passenger identification is the foundation of a PNR, and without a correctly
entered name, the record cannot be created or confirmed.
4. What does the term “PNR locator” refer to?
A. Passenger’s passport number
B. Airline internal fare code
C. Unique alphanumeric code identifying a specific PNR
D. Boarding gate number
A PNR locator is a system-generated reference code that allows retrieval
and management of a specific reservation.
5. Which of the following elements is NOT typically stored in a PNR?
A. Flight itinerary
B. Passenger contact details
C. Seat selection
D. Aircraft maintenance logs
PNRs contain passenger and booking data, while aircraft
maintenance information is stored in separate operational systems.
6. What does SSR in a PNR stand for?
A. Standard Seat Reservation
B. Scheduled Service Route
, C. Special Service Request
D. System Status Record
C. Special Service Request
SSR codes indicate passenger-specific needs such as wheelchair
assistance or special meals within the PNR.
7. Which element ensures communication between airline departments
within a PNR?
A. Fare basis code
B. OSI message
C. Ticket number
D. Boarding sequence
B. OSI message
OSI (Other Service Information) messages facilitate internal airline
communication without affecting passenger service requests.
8. What happens when a PNR is “split”?
A. The flight is canceled
B. The passenger is removed from the system
C. Separate records are created for different passengers within the
same booking
D. The ticket is automatically refunded
Splitting a PNR is done when passengers in a group booking need
independent itinerary changes.
9. Which field in a PNR stores contact information for the passenger?
A. SSR field
B. OSI field
C. Contact element
D. Ticketing field
C. Contact element
Management Certification Exam
Practice Questions And Correct Answers
(Verified Answers) Plus Rationale 2026
Q&A| Instant Download Pdf
1. Which of the following best describes a Passenger Name Record
(PNR)?
A. A record containing only ticket payment information
B. A government-issued travel authorization document
C. An electronic record containing passenger and itinerary details
used by airlines and travel agents
D. A physical boarding pass issued at check-in
A PNR is a centralized digital record created in reservation systems that
stores all essential travel details such as passenger information, itinerary,
and service requests.
2. Which system is primarily responsible for creating and managing PNRs
in airline distribution?
A. Hotel Property Management System
B. Global Distribution System (GDS)
C. Immigration Control System
D. Airport Baggage Handling System
, B. Global Distribution System (GDS)
GDS platforms such as Amadeus, Sabre, and Galileo are widely used
to create, update, and manage PNRs for airlines and travel agencies.
3. What is typically the first mandatory element in a PNR creation
process?
A. Seat assignment
B. Fare quotation
C. Passenger name entry
D. Meal request
Passenger identification is the foundation of a PNR, and without a correctly
entered name, the record cannot be created or confirmed.
4. What does the term “PNR locator” refer to?
A. Passenger’s passport number
B. Airline internal fare code
C. Unique alphanumeric code identifying a specific PNR
D. Boarding gate number
A PNR locator is a system-generated reference code that allows retrieval
and management of a specific reservation.
5. Which of the following elements is NOT typically stored in a PNR?
A. Flight itinerary
B. Passenger contact details
C. Seat selection
D. Aircraft maintenance logs
PNRs contain passenger and booking data, while aircraft
maintenance information is stored in separate operational systems.
6. What does SSR in a PNR stand for?
A. Standard Seat Reservation
B. Scheduled Service Route
, C. Special Service Request
D. System Status Record
C. Special Service Request
SSR codes indicate passenger-specific needs such as wheelchair
assistance or special meals within the PNR.
7. Which element ensures communication between airline departments
within a PNR?
A. Fare basis code
B. OSI message
C. Ticket number
D. Boarding sequence
B. OSI message
OSI (Other Service Information) messages facilitate internal airline
communication without affecting passenger service requests.
8. What happens when a PNR is “split”?
A. The flight is canceled
B. The passenger is removed from the system
C. Separate records are created for different passengers within the
same booking
D. The ticket is automatically refunded
Splitting a PNR is done when passengers in a group booking need
independent itinerary changes.
9. Which field in a PNR stores contact information for the passenger?
A. SSR field
B. OSI field
C. Contact element
D. Ticketing field
C. Contact element
