Certification Exam Practice Questions
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1. What is the primary purpose of a Passenger Name Record (PNR) in
airline ticketing?
A. To store aircraft maintenance data
B. To manage airport security clearance
C. To record and manage passenger travel details and itinerary
D. To calculate airline fuel consumption
C
A PNR is a digital record in the airline reservation system that
contains passenger details, itinerary, and booking information used
for managing and tracking travel arrangements.
2. Which fare type is generally the most restrictive in terms of changes
and refunds?
A. Flexible fare
B. Business class fare
C. Economy unrestricted fare
D. Promotional discounted fare
D
, Promotional discounted fares usually come with strict conditions,
including limited changes, penalties, or non-refundable terms.
3. What does IATA stand for in the aviation industry?
A. International Air Transport Association
B. Internal Airline Travel Administration
C. International Aircraft Transit Authority
D. Integrated Air Ticketing Agency
A
IATA is the International Air Transport Association, which regulates
and supports global airline operations and standards.
4. What is the main function of a ticket stock in airline operations?
A. To calculate flight routes
B. To physically or electronically issue validated airline tickets
C. To manage baggage handling
D. To assign crew schedules
B
Ticket stock refers to the medium (paper or electronic) used to issue
official airline tickets to passengers.
5. What does a fare basis code represent?
A. Aircraft seating capacity
B. Passenger nationality
C. Rules and restrictions of a specific airfare
D. Airport terminal designation
C
A fare basis code defines the conditions, pricing rules, and restrictions
associated with a specific airline fare.
6. Which document is required for international air travel?
A. Driver’s license
B. Passport
, C. Library card
D. Student ID
B
A passport is mandatory for international travel as it serves as
official identification and nationality verification.
7. What is a stopover in airline ticketing terms?
A. A flight delay at departure
B. A rest period on aircraft
C. A planned break in a journey lasting more than 24 hours
internationally
D. A missed connection
C
A stopover is a deliberate extended stay between connecting flights,
usually exceeding 24 hours internationally.
8. What is the purpose of an Electronic Ticket (e-ticket)?
A. To replace airport security checks
B. To eliminate physical paper tickets and store ticket information
electronically
C. To reduce aircraft fuel usage
D. To assign boarding gates automatically
B
An e-ticket is a digital record of a passenger’s ticket stored in the
airline database instead of a paper document.
9. What does “PNR locator” refer to?
A. Aircraft registration number
B. Unique code used to retrieve a booking record
C. Airport security code
D. Pilot identification number
B