ROC QUESTIONS AND VERIFIED ANSWERS
What is F.A.S.P.A.C - Answers - Focus
Accountability
Superiority
People are priority always
Attitude
Constant improvment
What does superiority mean ? - Answers - Our customer satisfaction must be
consistent, quantifiable and demonstrable.
What are the 4 ways to build trust ? - Answers - Keep commitments
Be open
Be competent
Act on others interests
Difference between directive and participative leadership ? - Answers - Directive is
when you allocate jobs, but do nothing yourself. Participative is when you take control
and still do work your self.
What is direct discrimination? - Answers - When you discriminate against someone
based on one of there nine protected characteristics.
What is indirect discrimination ? - Answers - When a rule is applied to everyone,
however one small group of people is affected.
What is misconduct? - Answers - Misconduct is inappropriate behaviour that could lead
to a formal discipline.
What is gross misconduct ? - Answers - This is conduct on the part of an employe which
is so bad that is destroys the employer/ employee relationship, and merits instant
dismissal without notice.
Point to remember when suspending someone - Answers - Take them to a private area
with a witness
Inform them is it is with or without page
Tell them why they are being suspended, and always say "allegation of..."
Tell them what happens next
Stages of punishment through misconduct ? - Answers - Verbal warning
What is F.A.S.P.A.C - Answers - Focus
Accountability
Superiority
People are priority always
Attitude
Constant improvment
What does superiority mean ? - Answers - Our customer satisfaction must be
consistent, quantifiable and demonstrable.
What are the 4 ways to build trust ? - Answers - Keep commitments
Be open
Be competent
Act on others interests
Difference between directive and participative leadership ? - Answers - Directive is
when you allocate jobs, but do nothing yourself. Participative is when you take control
and still do work your self.
What is direct discrimination? - Answers - When you discriminate against someone
based on one of there nine protected characteristics.
What is indirect discrimination ? - Answers - When a rule is applied to everyone,
however one small group of people is affected.
What is misconduct? - Answers - Misconduct is inappropriate behaviour that could lead
to a formal discipline.
What is gross misconduct ? - Answers - This is conduct on the part of an employe which
is so bad that is destroys the employer/ employee relationship, and merits instant
dismissal without notice.
Point to remember when suspending someone - Answers - Take them to a private area
with a witness
Inform them is it is with or without page
Tell them why they are being suspended, and always say "allegation of..."
Tell them what happens next
Stages of punishment through misconduct ? - Answers - Verbal warning
