Manager's Hot Seat · Management
MAXE • 7 HC
✦ PM ✦
CH7
Principles
Chapter 7: Project Management & Planning
MGMT
LEARNING IN THE CLASSROOM · LEADING IN THE WORKPLACE
Chapter 7 — Project Management & Planning
O R G A N I Z AT I O N A L CO N F L I C T · S M A RT G O A LS · S E L F - E ST E E M · P L A N N I N G I M P O RTA N C E
COURSE Management Principles CHAPTER Chapter 7 — Project Management &
Planning
RESOURCE Manager's Hot Seat Case Study ACADEMIC YEAR
EXAM TITLE Chapter 7 Concept Assessment TOTAL QUESTIONS 5 Questions
FORMAT Multiple Choice — Select the Single Best
Answer
CHAPTER 7 ASSESSMENT INSTRUCTIONS
▸ Select the single best answer for each question based on the Manager's Hot Seat: Project Management & Planning scenario.
▸ Content covers organizational conflict, sources of conflict, self-esteem, SMART goals, and the importance of planning.
▸ Review the scenario: the project manager and top managers are in heated discussion about budget overages and schedule
delays.
SECTION I — CONFLICT, SMART GOALS & PLANNING CONCEPTS Questions 1 – 5
1. In this situation, the project manager and top managers are heatedly discussing their concerns about going over
the expected budget and falling behind the time schedule. This discussion indicates __________ conflict as it arises
when the goals, interests, or values of different individuals or groups are incompatible and those individuals or
groups block or thwart one another's attempts to achieve their objectives.
A. Interpersonal conflict — conflict between two individuals.
B. Organizational conflict — conflict arising when goals, interests, or values of different individuals or groups are
incompatible and they block each other's objectives.
C. Intrapersonal conflict — conflict within an individual.
D. Functional conflict — constructive conflict that improves outcomes.
CORRECT ANSWER B — Organizational conflict — conflict arising when goals, interests, or values of different individuals or
groups are incompatible and they block each other's objectives.
RATIONALE Organizational conflict is defined as the discord that arises when the goals, interests, or values of different
individuals or groups are incompatible, and those individuals or groups block or thwart one another's
attempts to achieve their objectives. In this case, the project manager and top managers have competing
goals — the project manager wants to defend the project's progress while top management is concerned
about budget and timeline. Interpersonal conflict is between two individuals. Intrapersonal conflict is
internal. Functional conflict can be constructive — this heated discussion leans dysfunctional.
MAXE • 7 HC
✦ PM ✦
CH7
Principles
Chapter 7: Project Management & Planning
MGMT
LEARNING IN THE CLASSROOM · LEADING IN THE WORKPLACE
Chapter 7 — Project Management & Planning
O R G A N I Z AT I O N A L CO N F L I C T · S M A RT G O A LS · S E L F - E ST E E M · P L A N N I N G I M P O RTA N C E
COURSE Management Principles CHAPTER Chapter 7 — Project Management &
Planning
RESOURCE Manager's Hot Seat Case Study ACADEMIC YEAR
EXAM TITLE Chapter 7 Concept Assessment TOTAL QUESTIONS 5 Questions
FORMAT Multiple Choice — Select the Single Best
Answer
CHAPTER 7 ASSESSMENT INSTRUCTIONS
▸ Select the single best answer for each question based on the Manager's Hot Seat: Project Management & Planning scenario.
▸ Content covers organizational conflict, sources of conflict, self-esteem, SMART goals, and the importance of planning.
▸ Review the scenario: the project manager and top managers are in heated discussion about budget overages and schedule
delays.
SECTION I — CONFLICT, SMART GOALS & PLANNING CONCEPTS Questions 1 – 5
1. In this situation, the project manager and top managers are heatedly discussing their concerns about going over
the expected budget and falling behind the time schedule. This discussion indicates __________ conflict as it arises
when the goals, interests, or values of different individuals or groups are incompatible and those individuals or
groups block or thwart one another's attempts to achieve their objectives.
A. Interpersonal conflict — conflict between two individuals.
B. Organizational conflict — conflict arising when goals, interests, or values of different individuals or groups are
incompatible and they block each other's objectives.
C. Intrapersonal conflict — conflict within an individual.
D. Functional conflict — constructive conflict that improves outcomes.
CORRECT ANSWER B — Organizational conflict — conflict arising when goals, interests, or values of different individuals or
groups are incompatible and they block each other's objectives.
RATIONALE Organizational conflict is defined as the discord that arises when the goals, interests, or values of different
individuals or groups are incompatible, and those individuals or groups block or thwart one another's
attempts to achieve their objectives. In this case, the project manager and top managers have competing
goals — the project manager wants to defend the project's progress while top management is concerned
about budget and timeline. Interpersonal conflict is between two individuals. Intrapersonal conflict is
internal. Functional conflict can be constructive — this heated discussion leans dysfunctional.
