BSOP 326 Total Quality Management Final Exam questions and answers 2026 update

BSOP326 Week 8 Final Exam
f f f f f



222026 update
1.ff(TCOf1)fWhichfofftheffollowingffactorsfallowedfFrederickfTaylor'sfscientificfmanagementfphilosophyftofwo
rkfwellfatfthefturnfoffthef20thfcentury?f(Pointsf:f6)

Hourlyfworkersflackedfeducation.

Unionizationfoffworkersfdidfnotfexist.

Handflaborfwasfdominantfinfmanufacturing.

Productionfqualityfwasfoffgreaterfconcernfthanfproductionfquantity.


Questionf2.
2.f(TCOf1)fWhichfofftheffollowingfstakeholdersfrequirefcompaniesftofmakeflong-
termfcommitmentsfto,finfthefcontextfofftotalfquality?f(Pointsf:f6)

Customers

Employeesf
f



Suppliers

Allfoffthefabove


Questionf3.
3.f(TCOf2)fWhichfofftheffollowingfpracticesfwouldfNOTfbeffoundfinfafTQMfcompany?f(Pointsf:f6)fSelectingf
afsupplierfbasedfentirelyfonfwhofbidsftheflowestfpricefonfafsupplyfcontractfTrainingfsupplier

sfinfqualityfimprovementfmethodology

Retainingfsuppliersfthatfmeetfexpectationsfforfsuperiorfquality

Requiringfsuppliersftofprovidefprooffoffcapablefprocesses


Questionf4.
4.f(TCOf2)fWhichfofftheffollowingfisfNOTfafpurposefofffinalfproductfinspection?f(Pointsf:f6)fTofall
owfotherfworkersftofconcentratefonfoutputfquantityfratherfthanfqualityfTofensuref

thatfnofdefectivefitemsfreachfthefcustomer

Tofdiscoverf&fhelpfresolvefproductionfproblems

Tofjudgefthefqualityfoffthefmanufacturing


Questionf5.
5.f(TCOf3)fInfwhichfofftheffollowingfcategoriesfcanfcompaniesfreceivefafMalcolmfBaldrigefNationalfQualityfA
ward?f(Pointsf:f6)

Smallfbusiness

, BSOP326 Week 8 Final Exam
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222026 update

ManufacturingfServic

e

Allfoffthefabove


Questionf6.
6.f(TCOf3)fISOf9000frecertificationfisfrequiredfeveryf .f (Pointsf:f6)

threefyearsff

ivefyearsfse

venfyearsfni

nefyears


Questionf7.
7.f(TCOf4)f consideredftopfmanagement'sfcommitmentftofqualityfanfabsolutefnecessityfforfTQM.
(Pointsf:f6)

Deming

f Crosbyf

Juran

Allfoffthefabove


Questionf8.
8.f(TCOf4)fThefprimaryfreasonfforfDeming'sfpositionfthatfslogansfshouldfbefeliminatedfisfwhichfofftheffollowin
g?f(Pointsf:f6)

Mostfproblemsfarefafresultfoffthefsystemf&fcannotfbefeliminatedfwithoutfredesigningfthe
system.
Slogansftakefupfvaluablefspacefinfthefproductionfdepartment.
f



Slogansfarefcostlyftofmaintainf&fperiodicallyfupdate.fWorkersfd

on'tfalwaysfunderstandfthefslogans.


Questionf9.
9.f(TCOf5)fMeasurablefperformanceflevelsfthatfdefinefthefqualityfoffcustomerfcontactfwithfanforganization'sfr
epresentativesfarefknownfasfwhichfofftheffollowing?f(Pointsf:f6)

Customerfcontactfrequirements
Qualityffunctionfdeployments