SIX SIGMA GREEN BELT EXAM WITH
100% VERIFIED QUESTIONS AND
COMPLETE ANSWERS
\.Six Sigma - ANSWERS-a customer focused, well defined problem solving
methodology supported by a handful of powerful analytical tools
\.Continuous Improvement - ANSWERS-driven by the execution of carefully
selected projects
\.Goal of Six Sigma - ANSWERS-to take small steps forward and no steps backward
\.Formal Six Sigma Definition - ANSWERS-a business improvement approach that
seeks to find and eliminate causes of mistakes or defects in business processes by
focusing on process outputs that are of critical importance to customers
\.Who coined "Six Sigma"? - ANSWERS-Motorola
\.Sigma Level - ANSWERS-measures the capability of the process to perform
defect free work; the higher, the better quality
\.Defect - ANSWERS-anything that results in customer dissatisfaction
,\.Purpose of Six Sigma - ANSWERS-to better serve customer needs and
expectations thereby providing increasing value to the customers and ensuring
repeat business
\.Six Sigma Approach Requirements - ANSWERS-1. Not just statistics, but changes
in culture of the organization;
2. A deep commitment from the highest levels of management;
3. A tolerance for endlessly questioning the validity of sacred company beliefs and
the traditional ways
\.For Six Sigma to be Effective - ANSWERS-1. There must be a process in place;
2. The process must be brought into control statistically;
3. The processes must be improved (by reducing variation within the controlled
processes and bringing them closer to the target)
\.Six Sigma Structured Steps - ANSWERS-DMAIIC: Define, Measure, Analyze,
Improve, Implement, Control
\.Theory of Profound Knowledge - ANSWERS-Dr. Deming claims to be essential to
for any organization that desired to be competitive in today's marketplace
\.Knowledge of Systems - ANSWERS-1. A system is a network of interdependent
components that work together to try to accomplish an aim;
2. Systems are management's responsibility;
3. Management's job is to optimize the entire system over time
, \.Knowledge of Variation - ANSWERS-1. Variation is the voice of the system or
process;
2. Use statistics to find special and common causes of it;
3. Reducing variation reduces costs
\.When people do not understand variation - ANSWERS-1. See trends where there
are no trends;
2. Blame and give credit to others for things over which they have little or no
control;
3. Build barriers, decrease morale, and create an atmosphere of fear;
4. Never be able to fully understand past performance, make predictions about
the future and make significant improvements in the process
\.Knowledge of Psychology - ANSWERS-1. People want to do a good job,
contribute, and have pride and joy in their work;
2. Need to tap into intrinsic motivation;
3. Must drive out fear and build trust
\.Knowledge of Knowledge - ANSWERS-Rational prediction requires theory and we
build knowledge through systematic revision and comparison of theory based on
comparison of prediction with observation
\.Common Cause Variation - ANSWERS-refer to situations, usually within those
systems and processes that are more ongoing, chronic, and persistent
100% VERIFIED QUESTIONS AND
COMPLETE ANSWERS
\.Six Sigma - ANSWERS-a customer focused, well defined problem solving
methodology supported by a handful of powerful analytical tools
\.Continuous Improvement - ANSWERS-driven by the execution of carefully
selected projects
\.Goal of Six Sigma - ANSWERS-to take small steps forward and no steps backward
\.Formal Six Sigma Definition - ANSWERS-a business improvement approach that
seeks to find and eliminate causes of mistakes or defects in business processes by
focusing on process outputs that are of critical importance to customers
\.Who coined "Six Sigma"? - ANSWERS-Motorola
\.Sigma Level - ANSWERS-measures the capability of the process to perform
defect free work; the higher, the better quality
\.Defect - ANSWERS-anything that results in customer dissatisfaction
,\.Purpose of Six Sigma - ANSWERS-to better serve customer needs and
expectations thereby providing increasing value to the customers and ensuring
repeat business
\.Six Sigma Approach Requirements - ANSWERS-1. Not just statistics, but changes
in culture of the organization;
2. A deep commitment from the highest levels of management;
3. A tolerance for endlessly questioning the validity of sacred company beliefs and
the traditional ways
\.For Six Sigma to be Effective - ANSWERS-1. There must be a process in place;
2. The process must be brought into control statistically;
3. The processes must be improved (by reducing variation within the controlled
processes and bringing them closer to the target)
\.Six Sigma Structured Steps - ANSWERS-DMAIIC: Define, Measure, Analyze,
Improve, Implement, Control
\.Theory of Profound Knowledge - ANSWERS-Dr. Deming claims to be essential to
for any organization that desired to be competitive in today's marketplace
\.Knowledge of Systems - ANSWERS-1. A system is a network of interdependent
components that work together to try to accomplish an aim;
2. Systems are management's responsibility;
3. Management's job is to optimize the entire system over time
, \.Knowledge of Variation - ANSWERS-1. Variation is the voice of the system or
process;
2. Use statistics to find special and common causes of it;
3. Reducing variation reduces costs
\.When people do not understand variation - ANSWERS-1. See trends where there
are no trends;
2. Blame and give credit to others for things over which they have little or no
control;
3. Build barriers, decrease morale, and create an atmosphere of fear;
4. Never be able to fully understand past performance, make predictions about
the future and make significant improvements in the process
\.Knowledge of Psychology - ANSWERS-1. People want to do a good job,
contribute, and have pride and joy in their work;
2. Need to tap into intrinsic motivation;
3. Must drive out fear and build trust
\.Knowledge of Knowledge - ANSWERS-Rational prediction requires theory and we
build knowledge through systematic revision and comparison of theory based on
comparison of prediction with observation
\.Common Cause Variation - ANSWERS-refer to situations, usually within those
systems and processes that are more ongoing, chronic, and persistent
