SIX SIGMA GREEN BELT AIGPE EXAM
QUESTIONS COMPLETE WITH 100%
CORRECT ANSWERS
\.QUALITY - ANSWERS-Degree to which a set of inherent characteristics of a
product or service, fulfill requirements - ISO
\.Explain DMAIC - ANSWERS-DEFINE
MEASURE
ANALYZE
IMPROVE
CONTROL
\.Voice Of Customer Requirements (VOC Steps) - ANSWERS-1. Take the exact voice
of customer
2. Excerpts from customers showcasing need
3. Critical to Quality (CTQ) requirements - write customer need in measurable
terms
\.Explain the Cause-Solution Matrix
(x axis label: SOLUTION, y: CAUSE) - ANSWERS-x axis groups: simple | complex
y axis groups:
,unknown
----
known
----------------
simple x known: Just Do It, Kaizen
simple x unknown: Seek Expert
complex x known: Lean
complex x unknown: Six Sigma
\.Define Statistics - ANSWERS-Statistics is a way to get information from data
\.What are the two branches of Statistics - ANSWERS-Descriptive Statistics:
Method organizing and presenting data in a convenient and informative way
(uppercase "N")
Inferential Statistics: Methods used to draw conclusions of populations based on a
sample (lowercase "n")
\.What are the two measures of Descriptive Statistics? - ANSWERS-Measures of
Central Tendency: Mean, Median, Mode, Quartiles
Measures of Variance:
Standard Deviation, Variance, Range
, \.What are the steps of the Define phase? - ANSWERS-Q: What problem are you
trying to solve?
1. Understand customer & business requirements
2. Complete the project charter
3. Complete high-level as-is process map
4. Toll gate review
\.What are the steps of the Measure phase? - ANSWERS-Q: What is the extent of
the problem?
1. Identify what to measure
2. Plan and collect data
3. Determine baseline performance
4. Toll gate review
\.What are the steps of the Analyze phase? - ANSWERS-Q: Why is the problem
occurring?
1. Identify performance gaps
2. Ascertain critical root-causes
3. Validate root-causes
4. Toll gate review
\.What are the steps of the Improve phase? - ANSWERS-What do you propose to
do and why?
1. Generate, prioritize and select solutions
QUESTIONS COMPLETE WITH 100%
CORRECT ANSWERS
\.QUALITY - ANSWERS-Degree to which a set of inherent characteristics of a
product or service, fulfill requirements - ISO
\.Explain DMAIC - ANSWERS-DEFINE
MEASURE
ANALYZE
IMPROVE
CONTROL
\.Voice Of Customer Requirements (VOC Steps) - ANSWERS-1. Take the exact voice
of customer
2. Excerpts from customers showcasing need
3. Critical to Quality (CTQ) requirements - write customer need in measurable
terms
\.Explain the Cause-Solution Matrix
(x axis label: SOLUTION, y: CAUSE) - ANSWERS-x axis groups: simple | complex
y axis groups:
,unknown
----
known
----------------
simple x known: Just Do It, Kaizen
simple x unknown: Seek Expert
complex x known: Lean
complex x unknown: Six Sigma
\.Define Statistics - ANSWERS-Statistics is a way to get information from data
\.What are the two branches of Statistics - ANSWERS-Descriptive Statistics:
Method organizing and presenting data in a convenient and informative way
(uppercase "N")
Inferential Statistics: Methods used to draw conclusions of populations based on a
sample (lowercase "n")
\.What are the two measures of Descriptive Statistics? - ANSWERS-Measures of
Central Tendency: Mean, Median, Mode, Quartiles
Measures of Variance:
Standard Deviation, Variance, Range
, \.What are the steps of the Define phase? - ANSWERS-Q: What problem are you
trying to solve?
1. Understand customer & business requirements
2. Complete the project charter
3. Complete high-level as-is process map
4. Toll gate review
\.What are the steps of the Measure phase? - ANSWERS-Q: What is the extent of
the problem?
1. Identify what to measure
2. Plan and collect data
3. Determine baseline performance
4. Toll gate review
\.What are the steps of the Analyze phase? - ANSWERS-Q: Why is the problem
occurring?
1. Identify performance gaps
2. Ascertain critical root-causes
3. Validate root-causes
4. Toll gate review
\.What are the steps of the Improve phase? - ANSWERS-What do you propose to
do and why?
1. Generate, prioritize and select solutions
