LEAN SIX SIGMA GREEN BELT EXAM
QUESTIONS WITH 100% CORRECT
ANSWERS
\.Little's Law - ANSWERS-I = R * T ; This shows how lead time is related to the
number of things in process (WIP) and the completion rate of the process
\.Common Cycle - ANSWERS-The length of time during which the manager can
schedule at least one full batch of each project while meeting the overall annual
demand for all products; The cycle repeats itself across the entire year
\.Goal Statement - ANSWERS-Define; States the desired results of a process
improvement project; Written with focus on measurable goals and should not
touch on causes or solutions
\.In Scope v. Out of Scope - ANSWERS-Define; You want the scope to be broad
enough to achieve the project objectives yet narrow enough to be completed
within the project plan timeframe
\.SIPOC - ANSWERS-Define; Supplier-Inputs-Process-Outputs-Customers; Helps
teams verify that process inputs match outputs of the upstream process and
inputs/expectations of downstream processes
, \.Kano Analysis - ANSWERS-Define; Helps you understand what value your
customers place on features of your product or service, which can reduce the risk
of missing critical-to-quality features
\.Dissatisfier - ANSWERS-Basic requirement; if these needs/features are not
fulfilled then customers will be extremely upset
\.Satisfier - ANSWERS-Performance requirements; standard characteristics that
increase or decrease satisfaction by the degree
\.Delighter - ANSWERS-Excitement requirements; unexpected features that
impress customers and earn you extra credit
\.CTQ Tree - ANSWERS-Define; The key measurable characteristics of a product or
process whose performance standards or specification limits must be met in order
to satisfy the customer. They align improvement or design efforts with customer
requirements
\.Affinity Diagram - ANSWERS-Define; A way to organize facts, opinions, and issues
into natural groups to help diagnose a complex situation of find themes; Stick
notes are good to use for this
\.Process Map - ANSWERS-Measure; Captures steps within a process and how it
flows from start to finish; Many different types; Visual representation of what gets
done in certain process
QUESTIONS WITH 100% CORRECT
ANSWERS
\.Little's Law - ANSWERS-I = R * T ; This shows how lead time is related to the
number of things in process (WIP) and the completion rate of the process
\.Common Cycle - ANSWERS-The length of time during which the manager can
schedule at least one full batch of each project while meeting the overall annual
demand for all products; The cycle repeats itself across the entire year
\.Goal Statement - ANSWERS-Define; States the desired results of a process
improvement project; Written with focus on measurable goals and should not
touch on causes or solutions
\.In Scope v. Out of Scope - ANSWERS-Define; You want the scope to be broad
enough to achieve the project objectives yet narrow enough to be completed
within the project plan timeframe
\.SIPOC - ANSWERS-Define; Supplier-Inputs-Process-Outputs-Customers; Helps
teams verify that process inputs match outputs of the upstream process and
inputs/expectations of downstream processes
, \.Kano Analysis - ANSWERS-Define; Helps you understand what value your
customers place on features of your product or service, which can reduce the risk
of missing critical-to-quality features
\.Dissatisfier - ANSWERS-Basic requirement; if these needs/features are not
fulfilled then customers will be extremely upset
\.Satisfier - ANSWERS-Performance requirements; standard characteristics that
increase or decrease satisfaction by the degree
\.Delighter - ANSWERS-Excitement requirements; unexpected features that
impress customers and earn you extra credit
\.CTQ Tree - ANSWERS-Define; The key measurable characteristics of a product or
process whose performance standards or specification limits must be met in order
to satisfy the customer. They align improvement or design efforts with customer
requirements
\.Affinity Diagram - ANSWERS-Define; A way to organize facts, opinions, and issues
into natural groups to help diagnose a complex situation of find themes; Stick
notes are good to use for this
\.Process Map - ANSWERS-Measure; Captures steps within a process and how it
flows from start to finish; Many different types; Visual representation of what gets
done in certain process
