NUFT 204 FINAL EXAM ACTUAL QUESTIONS AND
ANSWERS SURE A+
✔✔"I" in SOAPIER format - ✔✔Intervention
✔✔"E" in SOAPIER format - ✔✔Evaluation
✔✔"R" in SOAPIER format - ✔✔Response
✔✔"I" in ISBAR - ✔✔Identity/Introduction
✔✔"S" in ISBAR - ✔✔Situation
✔✔"B" in ISBAR - ✔✔Background
✔✔"A" in ISBAR - ✔✔Assessment
✔✔"R" in ISBAR - ✔✔Recommendation
✔✔ISBAR Components of "Identity/Introduction" - ✔✔Name
Title
Unit
✔✔ISBAR Components of "Situation" - ✔✔Patient Name & Room Number
The PROBLEM
✔✔ISBAR Components of "Background" - ✔✔Admission Diagnosis
(Pertinent) Medical History
Treatment (if pertinent)
✔✔ISBAR Components of "Assessment" - ✔✔Give your conclusion of what it "might be"
or "could be"
If unclear, state which Body System is involved
State if it is Life Threatening
✔✔ISBAR Components of "Recommendation" - ✔✔Say what you think would be helpful
(meds, treatments, tests XRays EKG, CT, transfer physician eval, consultant eval)
Ask about change in Dr. orders
✔✔ISBAR*R* Components of "Read Back" (2nd R) - ✔✔Restate the orders you have
been given,
clarify how often to do vital signs
and ask under what circumstances to call back.
, ✔✔Aggressive Behavior - ✔✔standing up for one's rights in a negative manner that
violates the rights of others
✔✔Assertive Behavior/Assertiveness - ✔✔the ability to stand up for oneself and others
using open, honest, and direct communication. The focus is on the issue and not the
person.
✔✔Body Language - ✔✔nonverbal communication
✔✔Bullying - ✔✔negative, often repetitive, disruptive behavior; also referred to as
horizontal violence, lateral violence, and professional incivility
✔✔Channel - ✔✔term used in communication theory to denote the medium selected to
convey the message' the channel may target any of the receiver's senses
✔✔Cliche - ✔✔a stereotyped, trite, or pat answer.
Don't use these with patients.
✔✔Communication - ✔✔process of sharing information; process of generating and
transmitting messages
✔✔Empathy - ✔✔intellectually identifying with the way another person feels
✔✔Feedback - ✔✔verbal and nonverbal evidence that the message is received and
understood
✔✔Group Dynamics - ✔✔study of a group's characteristics and ways of functioning
✔✔Helping Relationship - ✔✔interaction that sets the climate of movement of the
participants toward common goals
✔✔Horizontal Violence - ✔✔Anger and aggressive behavior between nurses or nurse-
to-nurse hostility.
✔✔Incivility - ✔✔rude, intimidating, and undesirable behavior directed at another person
✔✔Interpersonal Communication - ✔✔Communication that occurs simultaneously
between two or more people with a goal to exchange messages;
-2 or more people interact & exchange messages
-Occurs between individuals
✔✔Intrapersonal Communication - ✔✔communication techniques or self-talk to
enhance positive interaction with the patient and family;
-Self-talk
ANSWERS SURE A+
✔✔"I" in SOAPIER format - ✔✔Intervention
✔✔"E" in SOAPIER format - ✔✔Evaluation
✔✔"R" in SOAPIER format - ✔✔Response
✔✔"I" in ISBAR - ✔✔Identity/Introduction
✔✔"S" in ISBAR - ✔✔Situation
✔✔"B" in ISBAR - ✔✔Background
✔✔"A" in ISBAR - ✔✔Assessment
✔✔"R" in ISBAR - ✔✔Recommendation
✔✔ISBAR Components of "Identity/Introduction" - ✔✔Name
Title
Unit
✔✔ISBAR Components of "Situation" - ✔✔Patient Name & Room Number
The PROBLEM
✔✔ISBAR Components of "Background" - ✔✔Admission Diagnosis
(Pertinent) Medical History
Treatment (if pertinent)
✔✔ISBAR Components of "Assessment" - ✔✔Give your conclusion of what it "might be"
or "could be"
If unclear, state which Body System is involved
State if it is Life Threatening
✔✔ISBAR Components of "Recommendation" - ✔✔Say what you think would be helpful
(meds, treatments, tests XRays EKG, CT, transfer physician eval, consultant eval)
Ask about change in Dr. orders
✔✔ISBAR*R* Components of "Read Back" (2nd R) - ✔✔Restate the orders you have
been given,
clarify how often to do vital signs
and ask under what circumstances to call back.
, ✔✔Aggressive Behavior - ✔✔standing up for one's rights in a negative manner that
violates the rights of others
✔✔Assertive Behavior/Assertiveness - ✔✔the ability to stand up for oneself and others
using open, honest, and direct communication. The focus is on the issue and not the
person.
✔✔Body Language - ✔✔nonverbal communication
✔✔Bullying - ✔✔negative, often repetitive, disruptive behavior; also referred to as
horizontal violence, lateral violence, and professional incivility
✔✔Channel - ✔✔term used in communication theory to denote the medium selected to
convey the message' the channel may target any of the receiver's senses
✔✔Cliche - ✔✔a stereotyped, trite, or pat answer.
Don't use these with patients.
✔✔Communication - ✔✔process of sharing information; process of generating and
transmitting messages
✔✔Empathy - ✔✔intellectually identifying with the way another person feels
✔✔Feedback - ✔✔verbal and nonverbal evidence that the message is received and
understood
✔✔Group Dynamics - ✔✔study of a group's characteristics and ways of functioning
✔✔Helping Relationship - ✔✔interaction that sets the climate of movement of the
participants toward common goals
✔✔Horizontal Violence - ✔✔Anger and aggressive behavior between nurses or nurse-
to-nurse hostility.
✔✔Incivility - ✔✔rude, intimidating, and undesirable behavior directed at another person
✔✔Interpersonal Communication - ✔✔Communication that occurs simultaneously
between two or more people with a goal to exchange messages;
-2 or more people interact & exchange messages
-Occurs between individuals
✔✔Intrapersonal Communication - ✔✔communication techniques or self-talk to
enhance positive interaction with the patient and family;
-Self-talk
