WGU C235 COMPREHENSIVE TEST PAPER
QUESTIONS AND ANSWERS VERIFIED
GRADED A+
●● Human Resource Management
Answer: Entire set of activities used by an organization to align its
human capital with organizational objectives and strategies
●● Examples of Intangible Resources
Answer: Human Capital
Social Capital
Intellectual Capital
Organizational Capability
●● Human Capital
Answer: Tacit knowledge
Education and experience
Work-related know-how
●● Social Capital
Answer: Corporate Culture
Management philosophy
,Coaching/mentoring relationships
Informal networking systems
●● Intellectual Capital
Answer: Patents and trade secrets
Copyrights
Intellectual property
●● Organizational Capability
Answer: Bring new products to market quickly
Absorb and integrate other cultures in a merger
Identify customer needs and respond directly to them
Continuously improve production processes to drive down costs
●● How is training and development strategically important in an
organization?
Answer: By creating value for customers through training
Increase shareholder returns by investing in training and development
Creating a competitive advantage through human capital
●● Differentiate between Training and Development
Answer: Training: Learning that is planned by the organization and
designed so as to further organizational objectives
,Development: Training that is longer-term in focus, designed to help
employees prepare for future jobs
●● What is an intangible asset on which a company can build a
sustainable competitive advantage by providing training regarding tacit
knowledge in an effort to differentiate itself in a strategic way?
Answer: Human Capital
●● Orientation
Answer: The first common training that new hires go. New employees
are exposed to the expectations the organization has for them, key
policies and procedures relevant to them, the basic business model under
which the organization operates in order to be successful, the variety and
types of co-workers present on the job, and other aspects of
organizational life.
●● Which activity is the human resource dept performing by offering a
series of programs and activities that include orientation, diversity, and
total quality management?
Answer: Training
●● What is a direct benefit of a new employee orientation program?
Answer: Increased employee retention
●● ADDIE model of training and development
, Answer: A common framework for training and development where the
five steps in the model are Assessment, Design, Development,
Implementation, and Evaluation.
●● What does the ADDIE model suggest?
Answer: A continuous cycle wherein the results of evaluation from one
training program become part of the assessment of needs for the next
program
Based on the belief that the training is most effective when it provides
learners with a clear statement of what they must be able to do as a result
of training and how their performance will be evaluated
●● What is sustainable competitive advantage built upon?
Answer: Intangible resources, such as organizational capabilities,
processes, systems, attributes, and knowledge and information
controlled by the firm
●● Copyright Act 1976
Answer: Protects the authors of "original works" from others who would
use their work unlawfully
The law that prohibits the printing, duplication, or distribution of copies
of another's literary, artistic, or other creative expressions except under
certain circumstances.
●● Age Discrimination in Employment Act
QUESTIONS AND ANSWERS VERIFIED
GRADED A+
●● Human Resource Management
Answer: Entire set of activities used by an organization to align its
human capital with organizational objectives and strategies
●● Examples of Intangible Resources
Answer: Human Capital
Social Capital
Intellectual Capital
Organizational Capability
●● Human Capital
Answer: Tacit knowledge
Education and experience
Work-related know-how
●● Social Capital
Answer: Corporate Culture
Management philosophy
,Coaching/mentoring relationships
Informal networking systems
●● Intellectual Capital
Answer: Patents and trade secrets
Copyrights
Intellectual property
●● Organizational Capability
Answer: Bring new products to market quickly
Absorb and integrate other cultures in a merger
Identify customer needs and respond directly to them
Continuously improve production processes to drive down costs
●● How is training and development strategically important in an
organization?
Answer: By creating value for customers through training
Increase shareholder returns by investing in training and development
Creating a competitive advantage through human capital
●● Differentiate between Training and Development
Answer: Training: Learning that is planned by the organization and
designed so as to further organizational objectives
,Development: Training that is longer-term in focus, designed to help
employees prepare for future jobs
●● What is an intangible asset on which a company can build a
sustainable competitive advantage by providing training regarding tacit
knowledge in an effort to differentiate itself in a strategic way?
Answer: Human Capital
●● Orientation
Answer: The first common training that new hires go. New employees
are exposed to the expectations the organization has for them, key
policies and procedures relevant to them, the basic business model under
which the organization operates in order to be successful, the variety and
types of co-workers present on the job, and other aspects of
organizational life.
●● Which activity is the human resource dept performing by offering a
series of programs and activities that include orientation, diversity, and
total quality management?
Answer: Training
●● What is a direct benefit of a new employee orientation program?
Answer: Increased employee retention
●● ADDIE model of training and development
, Answer: A common framework for training and development where the
five steps in the model are Assessment, Design, Development,
Implementation, and Evaluation.
●● What does the ADDIE model suggest?
Answer: A continuous cycle wherein the results of evaluation from one
training program become part of the assessment of needs for the next
program
Based on the belief that the training is most effective when it provides
learners with a clear statement of what they must be able to do as a result
of training and how their performance will be evaluated
●● What is sustainable competitive advantage built upon?
Answer: Intangible resources, such as organizational capabilities,
processes, systems, attributes, and knowledge and information
controlled by the firm
●● Copyright Act 1976
Answer: Protects the authors of "original works" from others who would
use their work unlawfully
The law that prohibits the printing, duplication, or distribution of copies
of another's literary, artistic, or other creative expressions except under
certain circumstances.
●● Age Discrimination in Employment Act
