USPS PRACTICE EXAMINATION 2026
QUESTIONS WITH ANSWERS GRADED A+
• What is GIST.
Answer: Greet. Inquire, Suggest, Thank
• Who does same duties as SSA but also supports back office?.
Answer: Sales and Services Distribution Associate SSDA
• What is the postal service mission?.
Answer: Provide trusted, affordable universal service
• Who are responsible for ensuring that employees are properly trained.
Answer: The supervisor
• What are some barriers to effective listening?.
Answer: noise, day dreaming, preoccupied, info overload, environment,
physical impairment, lack of interest assumptions, defensiveness, evaluating
and judging, clarification planning your response.
• Why does the Postal service go by the 24 hr clock?.
Answer: To keep process on task to ensure collection and delivery is on time
• What is the difference between verbal and nonverbal communication?.
Answer: Verbal. Nonverbal, body language, facial expressions
• What is the minimum and maximum weight of a package mailed priority
mail?.
Answer: No minimum, maximum 70 lbs
• What is the minimum size of a letter.
Answer: 3 1/2 x 5
• What do you get with Priority Mail Express?.
Answer: $100 insurance, 1-2 day delivery Guarantee, Tracking
• What do you get with USPS Tracking?.
Answer: Day and time of delivery
,• Name 6 shipping services that the post office offers.
Answer: priority mail express, priority mail, first class package, ground,
parcel return service, international
• What are the color of the money orders?.
Answer: Green (domestic) Pink (international)
• how can you obtain a PME label.
Answer: Post Office online or kiosk
• Why would someone need to insure a package?.
Answer: Against lost, stolen, or damaged item
• How many surcharges does the post office have for our shipping services?
Describe each one.
Answer: Balloon Price-OM, zone 1-4 20 lbs 84 inches. Ground-zone 5-9 20
lbs over 84 inches. Dimensional Weight-PM zones 5-9 that exceed 1 cubic
foot. Oversized-Ground 5-9 108 inches up to 130
• How do you build customer relationships?.
Answer: Positive attitude, listening, communication, adapt to change,
product knowledge, listen to your customer, be the best
• What are two types of communication?.
Answer: Verbal and non-verbal
• How long are money orders good for?.
Answer: FOREVER
• Commercial base pricing incentives apply to what.
Answer: postage only
• What are the 3 P's?.
Answer: Personal, Professional, Postal
• How many keys do you get when you rent a PO Box?.
Answer: 2
• PO Boxes can be rented for how many months at a time.
, Answer: 3 months (auto pay) 6 months, 12 months
• What is the difference between HFPU and Post Office addressee?.
Answer: Hold for pick up-addressee receives a text arrives at PO. addressee
it is delivered to the address by sender
• What is Balloon Pricing?.
Answer: Very light and very large
• Name the Six Retail Moments that Matter?.
Answer: First impression, Urgency, Clean, Pride Inside, Transitioning to
front, Solutions.
• What are the characteristics for Dimensional Weight Pricing.
Answer: Priority, Zone 5-8 and is more than a Cubic foot
• By federal law all Postal Service employees are mandated to do what with
all mail while in our custody?.
Answer: Protect and preserve
• What is a IRC (International Reply Coupon)?.
Answer: a prepaid coupon use to purchase stamp equivalent of current
postage rate to other country
• What provides a convenient way for merchant who send a large volume of
parcels to receive merchandise from their customers?.
Answer: Bulk Parcel Return Service
• Who are considered business leaders and community anchors that local
contacts the Postal Service needs to increase its share of the shipping
market.
Answer: post master
• What would certified mail be used for?.
Answer: Important documents such as taxes, court documents.
• What is restricted delivery?.
Answer: when you needed a specific person to sign for item
QUESTIONS WITH ANSWERS GRADED A+
• What is GIST.
Answer: Greet. Inquire, Suggest, Thank
• Who does same duties as SSA but also supports back office?.
Answer: Sales and Services Distribution Associate SSDA
• What is the postal service mission?.
Answer: Provide trusted, affordable universal service
• Who are responsible for ensuring that employees are properly trained.
Answer: The supervisor
• What are some barriers to effective listening?.
Answer: noise, day dreaming, preoccupied, info overload, environment,
physical impairment, lack of interest assumptions, defensiveness, evaluating
and judging, clarification planning your response.
• Why does the Postal service go by the 24 hr clock?.
Answer: To keep process on task to ensure collection and delivery is on time
• What is the difference between verbal and nonverbal communication?.
Answer: Verbal. Nonverbal, body language, facial expressions
• What is the minimum and maximum weight of a package mailed priority
mail?.
Answer: No minimum, maximum 70 lbs
• What is the minimum size of a letter.
Answer: 3 1/2 x 5
• What do you get with Priority Mail Express?.
Answer: $100 insurance, 1-2 day delivery Guarantee, Tracking
• What do you get with USPS Tracking?.
Answer: Day and time of delivery
,• Name 6 shipping services that the post office offers.
Answer: priority mail express, priority mail, first class package, ground,
parcel return service, international
• What are the color of the money orders?.
Answer: Green (domestic) Pink (international)
• how can you obtain a PME label.
Answer: Post Office online or kiosk
• Why would someone need to insure a package?.
Answer: Against lost, stolen, or damaged item
• How many surcharges does the post office have for our shipping services?
Describe each one.
Answer: Balloon Price-OM, zone 1-4 20 lbs 84 inches. Ground-zone 5-9 20
lbs over 84 inches. Dimensional Weight-PM zones 5-9 that exceed 1 cubic
foot. Oversized-Ground 5-9 108 inches up to 130
• How do you build customer relationships?.
Answer: Positive attitude, listening, communication, adapt to change,
product knowledge, listen to your customer, be the best
• What are two types of communication?.
Answer: Verbal and non-verbal
• How long are money orders good for?.
Answer: FOREVER
• Commercial base pricing incentives apply to what.
Answer: postage only
• What are the 3 P's?.
Answer: Personal, Professional, Postal
• How many keys do you get when you rent a PO Box?.
Answer: 2
• PO Boxes can be rented for how many months at a time.
, Answer: 3 months (auto pay) 6 months, 12 months
• What is the difference between HFPU and Post Office addressee?.
Answer: Hold for pick up-addressee receives a text arrives at PO. addressee
it is delivered to the address by sender
• What is Balloon Pricing?.
Answer: Very light and very large
• Name the Six Retail Moments that Matter?.
Answer: First impression, Urgency, Clean, Pride Inside, Transitioning to
front, Solutions.
• What are the characteristics for Dimensional Weight Pricing.
Answer: Priority, Zone 5-8 and is more than a Cubic foot
• By federal law all Postal Service employees are mandated to do what with
all mail while in our custody?.
Answer: Protect and preserve
• What is a IRC (International Reply Coupon)?.
Answer: a prepaid coupon use to purchase stamp equivalent of current
postage rate to other country
• What provides a convenient way for merchant who send a large volume of
parcels to receive merchandise from their customers?.
Answer: Bulk Parcel Return Service
• Who are considered business leaders and community anchors that local
contacts the Postal Service needs to increase its share of the shipping
market.
Answer: post master
• What would certified mail be used for?.
Answer: Important documents such as taxes, court documents.
• What is restricted delivery?.
Answer: when you needed a specific person to sign for item
