WGU C720 OA STUDY EXAM GUIDE QUESTIONS
AND ANSWERS SURE A+
✔✔Work Execution - ✔✔This is the performance of the plan created in the product and
process design
✔✔Inspection - ✔✔This is an assessment of the quality of the good or service
✔✔W. Edwards Deming and Joseph M Juran - ✔✔Credited with major influence on the
approach to quality in Japanese organizations
✔✔Quality Planning - ✔✔The development of products and services that appeal to the
ever changing customer wants and needs
✔✔Quality Control - ✔✔Inspection and control functions revolve around understanding
the customer's perception of fitness of use
✔✔Quality Improvement - ✔✔The elimination of waste and errors is something that
must be led by leadership of a firm
✔✔Ishikawa Diagram - ✔✔Also known as the Fishbone Diagram
AND ANSWERS SURE A+
✔✔Work Execution - ✔✔This is the performance of the plan created in the product and
process design
✔✔Inspection - ✔✔This is an assessment of the quality of the good or service
✔✔W. Edwards Deming and Joseph M Juran - ✔✔Credited with major influence on the
approach to quality in Japanese organizations
✔✔Quality Planning - ✔✔The development of products and services that appeal to the
ever changing customer wants and needs
✔✔Quality Control - ✔✔Inspection and control functions revolve around understanding
the customer's perception of fitness of use
✔✔Quality Improvement - ✔✔The elimination of waste and errors is something that
must be led by leadership of a firm
✔✔Ishikawa Diagram - ✔✔Also known as the Fishbone Diagram
