PHOENIX FIRE DEPARTMENT REVIEW EXAM STUDY
QUESTIONS AND ANSWERS SURE A+
✔✔Risk Management Plan - ✔✔Members will practice safety through the Risk
Management Plan.
✔✔Standard Operating Procedures - ✔✔PFD members live by our Standard Operating
Procedures.
✔✔Situational Awareness - ✔✔Situational awareness and personal accountability are
crucial to our safety.
✔✔Healthy Choices - ✔✔We make healthy choices to promote a long career and life.
✔✔Community Risk Reduction - ✔✔We save lives and protect property through fire
suppression, emergency medical and transportation services, all-hazards incident
management, and community risk reduction efforts.
✔✔PFD Way - ✔✔Incorporates values such as safety, service excellence, integrity,
professionalism, communication, teamwork, and respect.
✔✔Commitment - ✔✔Members are dedicated to the public, the Department, Local 493,
other members, and themselves.
,✔✔High Standard - ✔✔All members are held to a high standard of behavior and
performance, which are non-negotiable.
✔✔Phoenix Fire Department Standard of Customer Service - ✔✔Members are
expected to arrive with a positive attitude and deliver fast, safe, professional service.
✔✔Diversity - ✔✔The unique cultures, traditions, and experiences of members are the
strength and foundation of the PFD.
✔✔Accountability - ✔✔Members take responsibility for their success and the success of
the Department.
✔✔Professional Conduct - ✔✔Members must conduct themselves in a professional
manner while on and off duty.
✔✔Reputation - ✔✔Your reputation is a valuable possession that starts the day you
enter the Fire Service.
✔✔Self-Discipline - ✔✔Members are motivated to make choices that result in positive
outcomes.
✔✔Positive Approach - ✔✔Maintaining a positive work environment requires a
commitment to self-discipline.
✔✔Living Document - ✔✔The PFD Way is regularly reviewed to stay relevant.
✔✔Buy-in - ✔✔Members collectively agree to embrace the PFD Way and its culture.
✔✔Exceptional Customer Service - ✔✔The goal of the PFD is to provide outstanding
service to citizens, workers, and visitors.
✔✔Prejudice - ✔✔Any form of prejudice is not tolerated within the Phoenix Fire
Department.
✔✔Challenge for Improvement - ✔✔Members are encouraged to ask, 'How can we do
better?' to enhance service delivery.
✔✔Behavior Expectations - ✔✔Members are expected to maintain commendable
conduct at all times.
✔✔Ownership of Decisions - ✔✔Members are encouraged to own their decisions and
take accountability.
, ✔✔Performance Measurement - ✔✔Members are measured by their daily interactions
and performance.
✔✔Fire Service Entry - ✔✔Members forfeit the freedom to behave independently upon
entering the fire service.
✔✔Essential Roles - ✔✔Everyone in every position and job function is considered
essential.
✔✔Corrective punitive action - ✔✔Only considered for serious violations or when
progressive actions have not been effective.
✔✔Second chance management - ✔✔Designed to return a member to positive and
productive behavior.
✔✔Social media footprint - ✔✔The impact of online presence and posts as an
extension of the workplace.
✔✔Ripple effects - ✔✔Consequences of actions that can affect others beyond the
immediate situation.
✔✔Responsible leader - ✔✔A leader who encourages high performance and teamwork
to positively impact the community and department.
✔✔Formal and informal leaders - ✔✔Recognized types of leadership within the Phoenix
Fire Department.
✔✔Earned leadership - ✔✔Leadership that is gained through respect and experience
rather than position.
✔✔Positional leadership - ✔✔Leadership that is derived from a specific rank or title.
✔✔Safety first - ✔✔The priority of leaders to ensure the safety of their team.
✔✔Professionalism and courtesy - ✔✔Key values that follow safety in the
responsibilities of leaders.
✔✔Positive reinforcement - ✔✔More effective than punishing negative behavior and
performance.
✔✔Unacceptable behavior - ✔✔Will not be ignored, tolerated, or rewarded.
✔✔Effective supervisors - ✔✔Keep problems in perspective and address them at the
proper level.
QUESTIONS AND ANSWERS SURE A+
✔✔Risk Management Plan - ✔✔Members will practice safety through the Risk
Management Plan.
✔✔Standard Operating Procedures - ✔✔PFD members live by our Standard Operating
Procedures.
✔✔Situational Awareness - ✔✔Situational awareness and personal accountability are
crucial to our safety.
✔✔Healthy Choices - ✔✔We make healthy choices to promote a long career and life.
✔✔Community Risk Reduction - ✔✔We save lives and protect property through fire
suppression, emergency medical and transportation services, all-hazards incident
management, and community risk reduction efforts.
✔✔PFD Way - ✔✔Incorporates values such as safety, service excellence, integrity,
professionalism, communication, teamwork, and respect.
✔✔Commitment - ✔✔Members are dedicated to the public, the Department, Local 493,
other members, and themselves.
,✔✔High Standard - ✔✔All members are held to a high standard of behavior and
performance, which are non-negotiable.
✔✔Phoenix Fire Department Standard of Customer Service - ✔✔Members are
expected to arrive with a positive attitude and deliver fast, safe, professional service.
✔✔Diversity - ✔✔The unique cultures, traditions, and experiences of members are the
strength and foundation of the PFD.
✔✔Accountability - ✔✔Members take responsibility for their success and the success of
the Department.
✔✔Professional Conduct - ✔✔Members must conduct themselves in a professional
manner while on and off duty.
✔✔Reputation - ✔✔Your reputation is a valuable possession that starts the day you
enter the Fire Service.
✔✔Self-Discipline - ✔✔Members are motivated to make choices that result in positive
outcomes.
✔✔Positive Approach - ✔✔Maintaining a positive work environment requires a
commitment to self-discipline.
✔✔Living Document - ✔✔The PFD Way is regularly reviewed to stay relevant.
✔✔Buy-in - ✔✔Members collectively agree to embrace the PFD Way and its culture.
✔✔Exceptional Customer Service - ✔✔The goal of the PFD is to provide outstanding
service to citizens, workers, and visitors.
✔✔Prejudice - ✔✔Any form of prejudice is not tolerated within the Phoenix Fire
Department.
✔✔Challenge for Improvement - ✔✔Members are encouraged to ask, 'How can we do
better?' to enhance service delivery.
✔✔Behavior Expectations - ✔✔Members are expected to maintain commendable
conduct at all times.
✔✔Ownership of Decisions - ✔✔Members are encouraged to own their decisions and
take accountability.
, ✔✔Performance Measurement - ✔✔Members are measured by their daily interactions
and performance.
✔✔Fire Service Entry - ✔✔Members forfeit the freedom to behave independently upon
entering the fire service.
✔✔Essential Roles - ✔✔Everyone in every position and job function is considered
essential.
✔✔Corrective punitive action - ✔✔Only considered for serious violations or when
progressive actions have not been effective.
✔✔Second chance management - ✔✔Designed to return a member to positive and
productive behavior.
✔✔Social media footprint - ✔✔The impact of online presence and posts as an
extension of the workplace.
✔✔Ripple effects - ✔✔Consequences of actions that can affect others beyond the
immediate situation.
✔✔Responsible leader - ✔✔A leader who encourages high performance and teamwork
to positively impact the community and department.
✔✔Formal and informal leaders - ✔✔Recognized types of leadership within the Phoenix
Fire Department.
✔✔Earned leadership - ✔✔Leadership that is gained through respect and experience
rather than position.
✔✔Positional leadership - ✔✔Leadership that is derived from a specific rank or title.
✔✔Safety first - ✔✔The priority of leaders to ensure the safety of their team.
✔✔Professionalism and courtesy - ✔✔Key values that follow safety in the
responsibilities of leaders.
✔✔Positive reinforcement - ✔✔More effective than punishing negative behavior and
performance.
✔✔Unacceptable behavior - ✔✔Will not be ignored, tolerated, or rewarded.
✔✔Effective supervisors - ✔✔Keep problems in perspective and address them at the
proper level.
