EMD CERTIFICATION QUIZZES EXAM
STUDY GUIDE FULL QUESTIONS AND
CORRECT ANSWERS VERIFIED PRACTICE
SOLUTION
⩥ What is Key Questions Standard 3?
Answer: Obvious Answers - 1st Party
The answers to some Key Questions are considered obvious
when speaking to a first-party caller
⩥ What is Key Questions Standard 4?
Answer: Pre-Question Qualifiers
If a dispatcher reads a question excluded by a Pre-Question
Qualifier (PQQ), it will be evaluated as having been asked
incorrectly.
(It will be Blue)
⩥ What is DLS Instructions Standard 1?
, Answer: Possible and Appropriate
The dispatcher will provide DLS instructions whenever possible
and appropriate.
Failure to read certain DLS instructions constitutes a failure to
meet the minimum standard of practice.
⩥ What is DLS Instructions Standard 2?
Answer: As Written
The dispatcher will read PAIs only as written.
The dispatcher will read PDIs as scripted but may enhance them
with a situational or conditional statement so long as the
meaning or intent of the instruction is kept intact.
⩥ What is DLS Instructions Standard 3?
Answer: DLS Links
⩥ What is DLS Instructions Standard 4?
STUDY GUIDE FULL QUESTIONS AND
CORRECT ANSWERS VERIFIED PRACTICE
SOLUTION
⩥ What is Key Questions Standard 3?
Answer: Obvious Answers - 1st Party
The answers to some Key Questions are considered obvious
when speaking to a first-party caller
⩥ What is Key Questions Standard 4?
Answer: Pre-Question Qualifiers
If a dispatcher reads a question excluded by a Pre-Question
Qualifier (PQQ), it will be evaluated as having been asked
incorrectly.
(It will be Blue)
⩥ What is DLS Instructions Standard 1?
, Answer: Possible and Appropriate
The dispatcher will provide DLS instructions whenever possible
and appropriate.
Failure to read certain DLS instructions constitutes a failure to
meet the minimum standard of practice.
⩥ What is DLS Instructions Standard 2?
Answer: As Written
The dispatcher will read PAIs only as written.
The dispatcher will read PDIs as scripted but may enhance them
with a situational or conditional statement so long as the
meaning or intent of the instruction is kept intact.
⩥ What is DLS Instructions Standard 3?
Answer: DLS Links
⩥ What is DLS Instructions Standard 4?
