EMD CERTIFICATION QUIZZES EXAM
SCRIPT COMPLETE QUESTIONS AND
ANSWERS TEST PAPER QUESTIONS AND
SOLUTIONS GRADED A+
⩥ What is the first step in the Quality Management process?
Answer: Case Review
⩥ The caller does not understand the scripted protocol question
after it is asked as written. What must the EMD do next?
Answer: Ask the question again using equivalent language.
⩥ Safety questions (red font) must be asked, even if the answer
has already been explicitly stated by the caller. (T/F)
Answer: False
⩥ Maintaining confidentiality and privacy as an ED-Q is
essential and will help keep your quality assurance system
strong. (T/F)
Answer: True
,⩥ List tools (i.e. MPDS CBRN surveillance) are designed to
assist in gathering certain types of information. The use...
Answer: of these lists is not evaluated 100% or recorded in case
review.
⩥ Info lists (CBRN surveillance tool) is evaluated in Case
Reviews. (T/F)
Answer: False
⩥ Interrogation may be suspended to give immediate
instructions pertaining to patient/victim safety or care. (T/F)
Answer: True
⩥ If an incorrect Chief Complaint Protocol is chosen in Case
Entry, the final code is considered incorrect. (T/F)
Answer: False
⩥ ED-Qs have an ethical duty to present the facts in a truthful
and accurate manner (truthful accuracy). (T/F)
Answer: True
,⩥ A calltaker must consider the severity and CC Selection Rules
to choose the correct CC Protocol when more than one applies.
(T/F)
Answer: True
⩥ _____ is the process of measuring and evaluating various
aspects of performance against the accepted standards.
Answer: Quality Assurance (QA)
⩥ When the caller's tone is bordering on distress and becoming
more demanding, the ECCS score is:
Answer: 3 / three
⩥ Cases with the compliance level of Partial Compliance or
lower qualify for Exemplary Compliance. (T/F)
Answer: False
⩥ If PDI-c on Protocol 3 is given as "Lock up or isolate the
animal." This is considered:
Answer: Given Incorrectly
⩥ What are the objectives of QM?
, Answer: 1. Ensure employees understand duties
2. Measure employee compliance
3. Review the effects of compliance
4. Track individual and system performance over time
5. Make necessary changes
⩥ What is Quality Assurance?
Answer: The process of measuring and evaluating various
aspects of performance against the accepted standards.
⩥ What is Quality Improvement?
Answer: A total system approach to continuously improving
products and services.
⩥ Change management focuses on?
Answer: Keeping change efforts under control using tools and
techniques to minimize distractions and unintended or undesired
impacts.
⩥ Change leadership drives change through?
Answer: Vision, Inspiration, and Empowerment
SCRIPT COMPLETE QUESTIONS AND
ANSWERS TEST PAPER QUESTIONS AND
SOLUTIONS GRADED A+
⩥ What is the first step in the Quality Management process?
Answer: Case Review
⩥ The caller does not understand the scripted protocol question
after it is asked as written. What must the EMD do next?
Answer: Ask the question again using equivalent language.
⩥ Safety questions (red font) must be asked, even if the answer
has already been explicitly stated by the caller. (T/F)
Answer: False
⩥ Maintaining confidentiality and privacy as an ED-Q is
essential and will help keep your quality assurance system
strong. (T/F)
Answer: True
,⩥ List tools (i.e. MPDS CBRN surveillance) are designed to
assist in gathering certain types of information. The use...
Answer: of these lists is not evaluated 100% or recorded in case
review.
⩥ Info lists (CBRN surveillance tool) is evaluated in Case
Reviews. (T/F)
Answer: False
⩥ Interrogation may be suspended to give immediate
instructions pertaining to patient/victim safety or care. (T/F)
Answer: True
⩥ If an incorrect Chief Complaint Protocol is chosen in Case
Entry, the final code is considered incorrect. (T/F)
Answer: False
⩥ ED-Qs have an ethical duty to present the facts in a truthful
and accurate manner (truthful accuracy). (T/F)
Answer: True
,⩥ A calltaker must consider the severity and CC Selection Rules
to choose the correct CC Protocol when more than one applies.
(T/F)
Answer: True
⩥ _____ is the process of measuring and evaluating various
aspects of performance against the accepted standards.
Answer: Quality Assurance (QA)
⩥ When the caller's tone is bordering on distress and becoming
more demanding, the ECCS score is:
Answer: 3 / three
⩥ Cases with the compliance level of Partial Compliance or
lower qualify for Exemplary Compliance. (T/F)
Answer: False
⩥ If PDI-c on Protocol 3 is given as "Lock up or isolate the
animal." This is considered:
Answer: Given Incorrectly
⩥ What are the objectives of QM?
, Answer: 1. Ensure employees understand duties
2. Measure employee compliance
3. Review the effects of compliance
4. Track individual and system performance over time
5. Make necessary changes
⩥ What is Quality Assurance?
Answer: The process of measuring and evaluating various
aspects of performance against the accepted standards.
⩥ What is Quality Improvement?
Answer: A total system approach to continuously improving
products and services.
⩥ Change management focuses on?
Answer: Keeping change efforts under control using tools and
techniques to minimize distractions and unintended or undesired
impacts.
⩥ Change leadership drives change through?
Answer: Vision, Inspiration, and Empowerment
