Air Medical Crew Academy
Prehospital Trauma Training
Course Exam (AMCA PTTC)
Questions and Answers Exam
What education is required to be a PTTC - ANSWER>>at least a high school
diploma or its equivalent
Settings where they work - ANSWER>>schools, clinics, general private practices,
acute care hospitals, nursing homes, sub-acute care facilities, rehabilitation
centers, outpatient settings, and acute care settings
Outpatient Settings - ANSWER>>clinical decisions focus on the patient's ability to
perform daily activities
Acute care setting - ANSWER>>moving patients to basis levels of function in order
to move on to the next level of care
two important aspects of a pttc - ANSWER>>patience and empathy
____ you communicate is just as important as ____ you communicate. -
ANSWER>>HOW and WHAT
Skills of a good listener - ANSWER>>- face the person
- have good eye contact
- lean toward the person
- respond to the person
- paraphrasing
,- clarifying
- silence
paraphrasing - ANSWER>>restate the person's message in your own words
clarifying - ANSWER>>lets you make sure that you understand the message
silence - ANSWER>>sometimes nothing needs to be said. Silence is a powerful
message.
nonverbal communication - ANSWER>>- kinesics
- zones of comfort
kinesics - ANSWER>>Study of nonverbal communication
kinesics slip - ANSWER>>where verbal and nonverbal messages do not match
zones of comfort - ANSWER>>Intimate space (18 inches or closer)
Personal space (18 in. to 4 ft.)
Social space (4 ft. to 12 ft.)
Public space (12 ft. or more)
phone etiquette - ANSWER>>- never allow an angry or aggressive caller to upset
you; remain calm and composed
- speak clearly and concisely
- be sure to ask the caller's permission before placing them on hold
empathy - ANSWER>>having an understanding and compassion for what they
may be experiencing
When writing an email: - ANSWER>>- use a personal name if allowed
- fill in the subject line
- don't write a message with uppercase (perceived as anger)
, - always double check who the receiver is
- use please and thank you
- never threaten or intimidate someone even in jest
forms of charting - ANSWER>>narrative, charting, subjective, objective,
assessment, plan, PMOR note charting, flow charts, and progress notes
Narrative - ANSWER>>written description of patient visits in chronological order
charting - ANSWER>>method that tracks subjective, objective, assessment and
plan for a patient's visit.
subjective - ANSWER>>parient's statements (chief complaint)
objective - ANSWER>>observations made by the medical assistant, examination
findings and vital signs
assessment - ANSWER>>doctor's diagnosis
plan - ANSWER>>health care providers prescribed plan of action
PMOR Note charting - ANSWER>>Problem- Oriented Medical Record Charting-
tracks a patient's problems throughout medical care. each problem is assigned a
number and the number is referenced when the patient comes in for care.
flow charts - ANSWER>>visual tools that help track certain information in
patient's medical records like an infant's/child's growth.
progress notes - ANSWER>>daily chart notes made during patient's visits to
document patient progress with certain conditions.
Medical records - ANSWER>>written account of a persons condition and response
to treatment & care
Prehospital Trauma Training
Course Exam (AMCA PTTC)
Questions and Answers Exam
What education is required to be a PTTC - ANSWER>>at least a high school
diploma or its equivalent
Settings where they work - ANSWER>>schools, clinics, general private practices,
acute care hospitals, nursing homes, sub-acute care facilities, rehabilitation
centers, outpatient settings, and acute care settings
Outpatient Settings - ANSWER>>clinical decisions focus on the patient's ability to
perform daily activities
Acute care setting - ANSWER>>moving patients to basis levels of function in order
to move on to the next level of care
two important aspects of a pttc - ANSWER>>patience and empathy
____ you communicate is just as important as ____ you communicate. -
ANSWER>>HOW and WHAT
Skills of a good listener - ANSWER>>- face the person
- have good eye contact
- lean toward the person
- respond to the person
- paraphrasing
,- clarifying
- silence
paraphrasing - ANSWER>>restate the person's message in your own words
clarifying - ANSWER>>lets you make sure that you understand the message
silence - ANSWER>>sometimes nothing needs to be said. Silence is a powerful
message.
nonverbal communication - ANSWER>>- kinesics
- zones of comfort
kinesics - ANSWER>>Study of nonverbal communication
kinesics slip - ANSWER>>where verbal and nonverbal messages do not match
zones of comfort - ANSWER>>Intimate space (18 inches or closer)
Personal space (18 in. to 4 ft.)
Social space (4 ft. to 12 ft.)
Public space (12 ft. or more)
phone etiquette - ANSWER>>- never allow an angry or aggressive caller to upset
you; remain calm and composed
- speak clearly and concisely
- be sure to ask the caller's permission before placing them on hold
empathy - ANSWER>>having an understanding and compassion for what they
may be experiencing
When writing an email: - ANSWER>>- use a personal name if allowed
- fill in the subject line
- don't write a message with uppercase (perceived as anger)
, - always double check who the receiver is
- use please and thank you
- never threaten or intimidate someone even in jest
forms of charting - ANSWER>>narrative, charting, subjective, objective,
assessment, plan, PMOR note charting, flow charts, and progress notes
Narrative - ANSWER>>written description of patient visits in chronological order
charting - ANSWER>>method that tracks subjective, objective, assessment and
plan for a patient's visit.
subjective - ANSWER>>parient's statements (chief complaint)
objective - ANSWER>>observations made by the medical assistant, examination
findings and vital signs
assessment - ANSWER>>doctor's diagnosis
plan - ANSWER>>health care providers prescribed plan of action
PMOR Note charting - ANSWER>>Problem- Oriented Medical Record Charting-
tracks a patient's problems throughout medical care. each problem is assigned a
number and the number is referenced when the patient comes in for care.
flow charts - ANSWER>>visual tools that help track certain information in
patient's medical records like an infant's/child's growth.
progress notes - ANSWER>>daily chart notes made during patient's visits to
document patient progress with certain conditions.
Medical records - ANSWER>>written account of a persons condition and response
to treatment & care
