BPA HEALTH ADMINISTRATION PROCEDURES;
QUESTIONS AND ANSWERS
When preparing a block style letter with open punctuation, what type of punctuation
marks are used after the salutation and the complimentary closing? - Answers - No
punctuation is needed after the salutation and complimentary closing
Making notes on a patient's record is referred to as - Answers - charting
Taking it upon oneself to independently complete a job is showing - Answers - initiative
When speaking with terminally ill patients, speaking about the weather, family visits, and
favorite foods are _____ topics - Answers - short-term
Leaving a message on a patient's cell phone reminding them of an upcoming
appointment is an example of using the ____ function - Answers - voice mail
Reporting to work on time and maintaining an excellent attendance record is an outward
display of an employee's ______ - Answers - Work ethic
Sara reorganized the schedule for all of her office staff allowing time for more patient
appointments. What is Sara demonstrating? - Answers - efficiency
What would offer the best choice of a career for Emily if she did not want to work
directly in a hospital or medical office? - Answers - Education and home health skills
Your employee is demonstrating _____ when she offers to fill in for another ill worker
during her lunch break - Answers - flexibility
Five major categories of task performed by an administrative medical assistant include -
Answers - front desk, scheduling, records management, administrative and financial
what is a quality of being on time each day for work - Answers - punctuality
What are standards of conduct that grow out of someone's understanding of right and
wrong - Answers - ethics
Upon returning from the restroom, you notice a patient who has checked in at your
medical office. What should you do immediately upon returning to your station? -
Answers - Greet the patient with a smile and a greeting
QUESTIONS AND ANSWERS
When preparing a block style letter with open punctuation, what type of punctuation
marks are used after the salutation and the complimentary closing? - Answers - No
punctuation is needed after the salutation and complimentary closing
Making notes on a patient's record is referred to as - Answers - charting
Taking it upon oneself to independently complete a job is showing - Answers - initiative
When speaking with terminally ill patients, speaking about the weather, family visits, and
favorite foods are _____ topics - Answers - short-term
Leaving a message on a patient's cell phone reminding them of an upcoming
appointment is an example of using the ____ function - Answers - voice mail
Reporting to work on time and maintaining an excellent attendance record is an outward
display of an employee's ______ - Answers - Work ethic
Sara reorganized the schedule for all of her office staff allowing time for more patient
appointments. What is Sara demonstrating? - Answers - efficiency
What would offer the best choice of a career for Emily if she did not want to work
directly in a hospital or medical office? - Answers - Education and home health skills
Your employee is demonstrating _____ when she offers to fill in for another ill worker
during her lunch break - Answers - flexibility
Five major categories of task performed by an administrative medical assistant include -
Answers - front desk, scheduling, records management, administrative and financial
what is a quality of being on time each day for work - Answers - punctuality
What are standards of conduct that grow out of someone's understanding of right and
wrong - Answers - ethics
Upon returning from the restroom, you notice a patient who has checked in at your
medical office. What should you do immediately upon returning to your station? -
Answers - Greet the patient with a smile and a greeting
