UHC ETHICS AND COMPLIANCE
ASSESSMENT EXAM QUESTIONS WITH
CORRECT ANSWERS
\.Cynthia is turning 65 on July 5. Her Medicare Part A and Part B will be
effective on July 1. Using her Initial Election Period (IEP), when can she
submit an application for a Medicare Advantage or Prescription Drug
Plan? - ANSWERS-April 1 through October 31
\.Which of the following statements is true about election periods? -
ANSWERS-MA Open Enrollment Period can only be used by a consumer
already enrolled in an MA Plan
\.What should an agent tell a consumer who asks what a 2-star rating
means? - ANSWERS-That the Plan has received a "Below Average"
rating.
\.Which of the following describes Permission to Contact (PTC)
guidelines? - ANSWERS-Contact is limited to the methods (e.g., phone,
email) and products (e.g., Medicare Advantage, Part D plans) indicated
by the consumer at the time PTC is obtained.
, \.As an agent, you have an obligation to only enroll a consumer in a
product: - ANSWERS-That is suitable for the consumer's needs, goals
and financial resources.
\.Whose email address may the agent enter into the applicant
information section of the JarvisEnroll enrollment application? -
ANSWERS-Only the consumer's email (or leave it blank).
\.By agreeing to the Statement of Understanding, the consumer: -
ANSWERS-Acknowledges that they clearly understand they are enrolling
in a plan, combined with knowing the specific plan in which they are
enrolling.
\.What is Scope of Appointment? - ANSWERS-The agreement obtained
from the consumer no less than 48 hours (unless an exception applies)
prior to the start of an in-person or telephonic personal/individual
marketing appointment that identifies the scope of products that can
be discussed
\.Jane, an agent, is speaking to Albert about a Prescription Drug plan.
Albert seems confused and is struggling to understand the information
Jane is explaining. Which option should Jane consider? - ANSWERS-Jane
should ask Albert if someone, such as an Authorized Legal
Representative, helps him make health care or insurance-related
decisions and should be present.
ASSESSMENT EXAM QUESTIONS WITH
CORRECT ANSWERS
\.Cynthia is turning 65 on July 5. Her Medicare Part A and Part B will be
effective on July 1. Using her Initial Election Period (IEP), when can she
submit an application for a Medicare Advantage or Prescription Drug
Plan? - ANSWERS-April 1 through October 31
\.Which of the following statements is true about election periods? -
ANSWERS-MA Open Enrollment Period can only be used by a consumer
already enrolled in an MA Plan
\.What should an agent tell a consumer who asks what a 2-star rating
means? - ANSWERS-That the Plan has received a "Below Average"
rating.
\.Which of the following describes Permission to Contact (PTC)
guidelines? - ANSWERS-Contact is limited to the methods (e.g., phone,
email) and products (e.g., Medicare Advantage, Part D plans) indicated
by the consumer at the time PTC is obtained.
, \.As an agent, you have an obligation to only enroll a consumer in a
product: - ANSWERS-That is suitable for the consumer's needs, goals
and financial resources.
\.Whose email address may the agent enter into the applicant
information section of the JarvisEnroll enrollment application? -
ANSWERS-Only the consumer's email (or leave it blank).
\.By agreeing to the Statement of Understanding, the consumer: -
ANSWERS-Acknowledges that they clearly understand they are enrolling
in a plan, combined with knowing the specific plan in which they are
enrolling.
\.What is Scope of Appointment? - ANSWERS-The agreement obtained
from the consumer no less than 48 hours (unless an exception applies)
prior to the start of an in-person or telephonic personal/individual
marketing appointment that identifies the scope of products that can
be discussed
\.Jane, an agent, is speaking to Albert about a Prescription Drug plan.
Albert seems confused and is struggling to understand the information
Jane is explaining. Which option should Jane consider? - ANSWERS-Jane
should ask Albert if someone, such as an Authorized Legal
Representative, helps him make health care or insurance-related
decisions and should be present.
