NSG 121 LATEST EXAMS SCRIPT ALL QUESTIONS
AND ANSWERS SURE A+
communication - ✔✔tool you use in a caring relationship with patients; focuses on the
patient and the patient's concerns
✔✔caring - ✔✔encompasses your empathy for and connection with the patient
✔✔empathy - ✔✔the ability to perceive, reason, and communicate understanding of
another person's feelings without criticism; being able to see and feel the situation from
the patient's perspective rather than your own.
can be verbal or nonverbal
✔✔self-concept - ✔✔be aware of your own biases, values, personality, cultural
background, and communication style
✔✔active listening - ✔✔the ability to focus on patients and their perspectives
✔✔restatement - ✔✔relates to the content of the communication
purpose is to ask the patient to elaborate
✔✔reflection - ✔✔summarize the main themes of communication
, ✔✔elaboration (facilitation) - ✔✔technique that assists patients to more completely
describe difficulties
use responses that encourage patients to say more and continue the conversation
✔✔silence - ✔✔allows patients time to gather their thoughts and provide accurate
answers; can be used therapeutically to communicate nonverbal concern
✔✔focusing - ✔✔use when patients are straying from a topic and need redirection
✔✔clarification - ✔✔important when the patient's word choice or ideas are unclear
✔✔summarizing - ✔✔happens at the end of the interview, during the closure phase
You review and condense important information into two or three of the most important
findings
✔✔false reassurance - ✔✔inappropriate and gives patient false hope about situation
example: cliches
✔✔sympathy - ✔✔feeling what a patient feels
NOT THERAPEUTIC
✔✔unwanted advice - ✔✔NONTHERAPEUTIC
advice from nurse's perspective not patient's perspective
✔✔biased questions - ✔✔carry judgment and lead patients to respond in a way that
they think will be acceptable to you; cause patients to feel guilty or inferior about
unhealthy behaviors
NONTHERAPEUTIC
✔✔change of subject - ✔✔You may be tempted to change the subject when a situation
is uncomfortable for you because of your personal experiences or coping mechanisms
NONTHERAPEUTIC
✔✔distractions - ✔✔patient complains about depersonalized care
examples: equipment, other patients, colleagues, pagers, and cell phones
NONTHERAPEUTIC
✔✔technical or overwhelming language - ✔✔NONTHERAPEUTIC
provides too much information
✔✔interrupting - ✔✔NONTHERAPEUTIC
cuts patient off
✔✔horizontal violence - ✔✔bullying
AND ANSWERS SURE A+
communication - ✔✔tool you use in a caring relationship with patients; focuses on the
patient and the patient's concerns
✔✔caring - ✔✔encompasses your empathy for and connection with the patient
✔✔empathy - ✔✔the ability to perceive, reason, and communicate understanding of
another person's feelings without criticism; being able to see and feel the situation from
the patient's perspective rather than your own.
can be verbal or nonverbal
✔✔self-concept - ✔✔be aware of your own biases, values, personality, cultural
background, and communication style
✔✔active listening - ✔✔the ability to focus on patients and their perspectives
✔✔restatement - ✔✔relates to the content of the communication
purpose is to ask the patient to elaborate
✔✔reflection - ✔✔summarize the main themes of communication
, ✔✔elaboration (facilitation) - ✔✔technique that assists patients to more completely
describe difficulties
use responses that encourage patients to say more and continue the conversation
✔✔silence - ✔✔allows patients time to gather their thoughts and provide accurate
answers; can be used therapeutically to communicate nonverbal concern
✔✔focusing - ✔✔use when patients are straying from a topic and need redirection
✔✔clarification - ✔✔important when the patient's word choice or ideas are unclear
✔✔summarizing - ✔✔happens at the end of the interview, during the closure phase
You review and condense important information into two or three of the most important
findings
✔✔false reassurance - ✔✔inappropriate and gives patient false hope about situation
example: cliches
✔✔sympathy - ✔✔feeling what a patient feels
NOT THERAPEUTIC
✔✔unwanted advice - ✔✔NONTHERAPEUTIC
advice from nurse's perspective not patient's perspective
✔✔biased questions - ✔✔carry judgment and lead patients to respond in a way that
they think will be acceptable to you; cause patients to feel guilty or inferior about
unhealthy behaviors
NONTHERAPEUTIC
✔✔change of subject - ✔✔You may be tempted to change the subject when a situation
is uncomfortable for you because of your personal experiences or coping mechanisms
NONTHERAPEUTIC
✔✔distractions - ✔✔patient complains about depersonalized care
examples: equipment, other patients, colleagues, pagers, and cell phones
NONTHERAPEUTIC
✔✔technical or overwhelming language - ✔✔NONTHERAPEUTIC
provides too much information
✔✔interrupting - ✔✔NONTHERAPEUTIC
cuts patient off
✔✔horizontal violence - ✔✔bullying
