COM 229- Exam 3 with questions and
well verified answers actual exam!!!
2026
Chapter 11 - ANSWER -...
bounded emotionality - ANSWER -looking at emotional life as a central focus of org
research
understanding the workplace
source of organizational emotion - ANSWER -relationships with others; not nature of job
rules for emotional display (6) - ANSWER -1. professional way (control over emotions)
2. improve situations (prevent/correct problems)
3. express emotions to right people
4. help individuals
5. don't manage emotions for personal benefit
6. certain emotions inappropriate (flirting/mean)
stress - ANSWER -aspects of environment (workload, role conflict, life events, role
ambiguity)
burnout - ANSWER -stressers that create strain on individual
less burnout if communicatively responsive
, outcomes of burnout (4) - ANSWER -physiological, attitudinal & organizational: coronary
heart disease, high blood pressure, lower job satisfaction, less commitment turnout
emotional dissonance - ANSWER -emotions that aren't truly felt
emotional contagion - ANSWER -observers share emotions of other person
3 ways to cope with burnout - ANSWER -1. problem focused coping
2. appraisal focused
3. emotion centered
problem focused coping - ANSWER -deal directly with causes
appraisal focused coping - ANSWER -change way you think of situation
emotion centered coping - ANSWER -deal with negative affects of outcome (relaxation
techniques)
communicative coping - ANSWER -participation in decision making (PDM)
social support (3) - ANSWER -1. emotional support
2. informative support
3. instrumental support
emotional support - ANSWER -letting person know they're loved/cared for
informative support - ANSWER -provision of facts/advice
instrumental support - ANSWER -physical/material assistance
chapter 12 - ANSWER -...
well verified answers actual exam!!!
2026
Chapter 11 - ANSWER -...
bounded emotionality - ANSWER -looking at emotional life as a central focus of org
research
understanding the workplace
source of organizational emotion - ANSWER -relationships with others; not nature of job
rules for emotional display (6) - ANSWER -1. professional way (control over emotions)
2. improve situations (prevent/correct problems)
3. express emotions to right people
4. help individuals
5. don't manage emotions for personal benefit
6. certain emotions inappropriate (flirting/mean)
stress - ANSWER -aspects of environment (workload, role conflict, life events, role
ambiguity)
burnout - ANSWER -stressers that create strain on individual
less burnout if communicatively responsive
, outcomes of burnout (4) - ANSWER -physiological, attitudinal & organizational: coronary
heart disease, high blood pressure, lower job satisfaction, less commitment turnout
emotional dissonance - ANSWER -emotions that aren't truly felt
emotional contagion - ANSWER -observers share emotions of other person
3 ways to cope with burnout - ANSWER -1. problem focused coping
2. appraisal focused
3. emotion centered
problem focused coping - ANSWER -deal directly with causes
appraisal focused coping - ANSWER -change way you think of situation
emotion centered coping - ANSWER -deal with negative affects of outcome (relaxation
techniques)
communicative coping - ANSWER -participation in decision making (PDM)
social support (3) - ANSWER -1. emotional support
2. informative support
3. instrumental support
emotional support - ANSWER -letting person know they're loved/cared for
informative support - ANSWER -provision of facts/advice
instrumental support - ANSWER -physical/material assistance
chapter 12 - ANSWER -...
