WGU D351 FUNCTIONS OF HR
MANAGEMENT FINAL TEST 2026
QUESTIONS WITH CORRECT
ANSWERS GRADED A+
◍ Absenteeism.
Answer: The failure of an employee to report to the workplace as scheduled
◍ Strategy.
Answer: refers to how an organization is going to compete. In other words,
strategy describes the process by which an organization decides on which
products or services to market and sell, which industries to enter, and how
the organization is going to reach its desired goals in the marketplace
◍ Accountability.
Answer: The personal duty to someone else (a higher-level manager or the
organization itself) for the effective use of resources to complete an
assignment
◍ Six major trends have been identified that represent the major events that
influenced the growth and importance of HRM in society and in the world
of work:.
Answer: increased competition,the costs and benefits associated with HR
utilization,productivity changes (resulting from changes in technology,
capital investment, the 2008-2014 recession, capital utilization, outsourcing,
and government policies),the increasing pace and complexity of social,
cultural, legal, demographic, and educational changes,the symptoms of
dysfunction in the workplace, andsocietal trends of the 21st century.
◍ Many millennials entering the workforce can be describe as
, _______________?.
Answer: Cynical
◍ Active listening.
Answer: The intention and ability to listen to others, use the content and
context of the communication, and respond appropriately
◍ Because new millennials entering the workforce are cynical and less patient
with respect to authority, they sometimes do not get along with older
workers who do accept authority. What is the HR function that will help
resolve this conflict?.
Answer: Know how to manage the skills of young workers
◍ Adverse employment action.
Answer: Any action, such as firings, demotions, schedule reductions, or
changes, that would harm the individual employee
◍ What is "strategy"?.
Answer: Strategy refers to how an organization is going to compete.
◍ Affirmative action.
Answer: A series of policies, programs, and initiatives that have been
instituted by various entities within both government and the private sector
that are designed to prefer hiring of individuals from protected groups in
certain circumstances in an attempt to mitigate past discrimination
◍ What is a societal trend that affects HR and its functions?.
Answer: Symptoms of dysfunction in the workplace
◍ internal environment.
Answer: Factors that organizations control as they interact in the global
marketplace, such as culture, product development, and strategy.
◍ Arbitrator.
Answer: A neutral third party who resolves a conflict by making a binding
decision
◍ external environment.
, Answer: The factors that organizations and their managers have no control
over, such as legislation, changes in technology, competition, and so on.
◍ Assessment center.
Answer: A place where job applicants undergo a series of tests, interviews,
and simulated experiences to determine their potential for a particular job
◍ culture.
Answer: A culture represents an organization's value system. It includes
factors such as employees' willingness to work, their ethics, how the
organization thinks they should be treated, and so on.
◍ Authority.
Answer: The right to give orders, enforce obedience, make decisions, and
commit resources toward completing organizational goals
◍ Technology.
Answer: Technology is the equipment and knowledge used to produce
goods and services. The exact meaning of technology varies widely among
industries and fields.
◍ Autocratic style of management.
Answer: Highly directive and low in supportiveness. Appropriate when
interacting with low-capability employees.
◍ Consultative style of management.
Answer: Highly directive and highly supportive behavior, is appropriate
when interacting with moderately capable employees. Give specific
instructions, and oversee performance at all major stages of a task.
◍ Participative style of management.
Answer: Low directive behavior and high supportive behavior, and it is
appropriate when interacting with employees with high capability. Spend a
small amount of time giving general directions and a great deal of time
giving encouragement.
◍ SWOT analysis.
, Answer: SWOT is an acronym for strengths, weaknesses, opportunities, and
threats. The SWOT analysis provides the firm actionable direction for
competing in the marketplace.
◍ Strengths.
Answer: Strengths are a company's core competencies, abilities, and
capacities that give it an advantage when meeting the needs of target
customers.
◍ Empowering Style of Management.
Answer: Provide very little direction or support to employees, appropriate
for outstanding employees. You should let them know what needs to be
done and answer their questions, but it is not necessary to oversee their
performance.
◍ Weaknesses.
Answer: Weaknesses are the limitations a firm faces when seeking to deliver
value to customers.
◍ threats.
Answer: Threats are conditions, trends, or barriers in the external
environment that hinder firm performance.
◍ The economy, changes in technology, and competition are all examples of
what type of environment that an organization has to be aware of?.
Answer: External
◍ Behaviorally anchored rating scale (BARS) form.
Answer: A performance appraisal that provides a description of each
assessment along a continuum
◍ The economy is a critical element of the external environment and can have
a significant impact on HR activities. What does a strong economy tend to
create?.
Answer: A more competitive market for recruiting talent
◍ Behaviors.
MANAGEMENT FINAL TEST 2026
QUESTIONS WITH CORRECT
ANSWERS GRADED A+
◍ Absenteeism.
Answer: The failure of an employee to report to the workplace as scheduled
◍ Strategy.
Answer: refers to how an organization is going to compete. In other words,
strategy describes the process by which an organization decides on which
products or services to market and sell, which industries to enter, and how
the organization is going to reach its desired goals in the marketplace
◍ Accountability.
Answer: The personal duty to someone else (a higher-level manager or the
organization itself) for the effective use of resources to complete an
assignment
◍ Six major trends have been identified that represent the major events that
influenced the growth and importance of HRM in society and in the world
of work:.
Answer: increased competition,the costs and benefits associated with HR
utilization,productivity changes (resulting from changes in technology,
capital investment, the 2008-2014 recession, capital utilization, outsourcing,
and government policies),the increasing pace and complexity of social,
cultural, legal, demographic, and educational changes,the symptoms of
dysfunction in the workplace, andsocietal trends of the 21st century.
◍ Many millennials entering the workforce can be describe as
, _______________?.
Answer: Cynical
◍ Active listening.
Answer: The intention and ability to listen to others, use the content and
context of the communication, and respond appropriately
◍ Because new millennials entering the workforce are cynical and less patient
with respect to authority, they sometimes do not get along with older
workers who do accept authority. What is the HR function that will help
resolve this conflict?.
Answer: Know how to manage the skills of young workers
◍ Adverse employment action.
Answer: Any action, such as firings, demotions, schedule reductions, or
changes, that would harm the individual employee
◍ What is "strategy"?.
Answer: Strategy refers to how an organization is going to compete.
◍ Affirmative action.
Answer: A series of policies, programs, and initiatives that have been
instituted by various entities within both government and the private sector
that are designed to prefer hiring of individuals from protected groups in
certain circumstances in an attempt to mitigate past discrimination
◍ What is a societal trend that affects HR and its functions?.
Answer: Symptoms of dysfunction in the workplace
◍ internal environment.
Answer: Factors that organizations control as they interact in the global
marketplace, such as culture, product development, and strategy.
◍ Arbitrator.
Answer: A neutral third party who resolves a conflict by making a binding
decision
◍ external environment.
, Answer: The factors that organizations and their managers have no control
over, such as legislation, changes in technology, competition, and so on.
◍ Assessment center.
Answer: A place where job applicants undergo a series of tests, interviews,
and simulated experiences to determine their potential for a particular job
◍ culture.
Answer: A culture represents an organization's value system. It includes
factors such as employees' willingness to work, their ethics, how the
organization thinks they should be treated, and so on.
◍ Authority.
Answer: The right to give orders, enforce obedience, make decisions, and
commit resources toward completing organizational goals
◍ Technology.
Answer: Technology is the equipment and knowledge used to produce
goods and services. The exact meaning of technology varies widely among
industries and fields.
◍ Autocratic style of management.
Answer: Highly directive and low in supportiveness. Appropriate when
interacting with low-capability employees.
◍ Consultative style of management.
Answer: Highly directive and highly supportive behavior, is appropriate
when interacting with moderately capable employees. Give specific
instructions, and oversee performance at all major stages of a task.
◍ Participative style of management.
Answer: Low directive behavior and high supportive behavior, and it is
appropriate when interacting with employees with high capability. Spend a
small amount of time giving general directions and a great deal of time
giving encouragement.
◍ SWOT analysis.
, Answer: SWOT is an acronym for strengths, weaknesses, opportunities, and
threats. The SWOT analysis provides the firm actionable direction for
competing in the marketplace.
◍ Strengths.
Answer: Strengths are a company's core competencies, abilities, and
capacities that give it an advantage when meeting the needs of target
customers.
◍ Empowering Style of Management.
Answer: Provide very little direction or support to employees, appropriate
for outstanding employees. You should let them know what needs to be
done and answer their questions, but it is not necessary to oversee their
performance.
◍ Weaknesses.
Answer: Weaknesses are the limitations a firm faces when seeking to deliver
value to customers.
◍ threats.
Answer: Threats are conditions, trends, or barriers in the external
environment that hinder firm performance.
◍ The economy, changes in technology, and competition are all examples of
what type of environment that an organization has to be aware of?.
Answer: External
◍ Behaviorally anchored rating scale (BARS) form.
Answer: A performance appraisal that provides a description of each
assessment along a continuum
◍ The economy is a critical element of the external environment and can have
a significant impact on HR activities. What does a strong economy tend to
create?.
Answer: A more competitive market for recruiting talent
◍ Behaviors.
