EPIC AMB100 LESSON 15:
PATIENT CLINICAL PHONE
CALLS
When you want to create a telephone encounter UNRELATED to an In
Basket message, click ____________. - ANSWER-telephone call
When you know the call is for a medication request, click _______________
on the Hyperspace toolbar. - ANSWER-Refill Enc
When you want to create a telephone encounter in response to an In
Basket message, click _____________ on the In Basket folder's toolbar. -
ANSWER-Tel Call (saves you time...if patient was specified, do not have to
do a patient lookup and you are prompted to copy the messages text to
the patients chart)
Why would you receive a PATIENT CALL message? - ANSWER-someone
created a telephone encounter and wants your advice about it.
Why would you receive a RX REQUEST message? - ANSWER-someone
created a telephone encounter that is med related, such as prescription
refill, and wants your follow-up.
Why would you receive a RX RESPONSE message? - ANSWER-a clinician
has approved or refused a patients refill request you sent.
Why would you have a message in your My Open Encounters folder? -
ANSWER-system is helping you keep track of all the telephone and refill
encounters that you created that are still open. Close encounter.
The reason for the telephone call is equivalent to a visit's ____________. -
ANSWER-chief complaint
What you select for the "reason for call" affects how the encounter will be
automatically routed for ____________ messaging. - ANSWER-In Basket (ex.
med refill will route as a RX Request message)
Why would you receive a PATIENT CALL BACK message? - ANSWER-patient
called clinic, someone sent you the message and you need to follow up
Why would you have a message in your My Incomplete Notes folder? -
ANSWER-you marked telephone documentation as "pend on close"
PATIENT CLINICAL PHONE
CALLS
When you want to create a telephone encounter UNRELATED to an In
Basket message, click ____________. - ANSWER-telephone call
When you know the call is for a medication request, click _______________
on the Hyperspace toolbar. - ANSWER-Refill Enc
When you want to create a telephone encounter in response to an In
Basket message, click _____________ on the In Basket folder's toolbar. -
ANSWER-Tel Call (saves you time...if patient was specified, do not have to
do a patient lookup and you are prompted to copy the messages text to
the patients chart)
Why would you receive a PATIENT CALL message? - ANSWER-someone
created a telephone encounter and wants your advice about it.
Why would you receive a RX REQUEST message? - ANSWER-someone
created a telephone encounter that is med related, such as prescription
refill, and wants your follow-up.
Why would you receive a RX RESPONSE message? - ANSWER-a clinician
has approved or refused a patients refill request you sent.
Why would you have a message in your My Open Encounters folder? -
ANSWER-system is helping you keep track of all the telephone and refill
encounters that you created that are still open. Close encounter.
The reason for the telephone call is equivalent to a visit's ____________. -
ANSWER-chief complaint
What you select for the "reason for call" affects how the encounter will be
automatically routed for ____________ messaging. - ANSWER-In Basket (ex.
med refill will route as a RX Request message)
Why would you receive a PATIENT CALL BACK message? - ANSWER-patient
called clinic, someone sent you the message and you need to follow up
Why would you have a message in your My Incomplete Notes folder? -
ANSWER-you marked telephone documentation as "pend on close"
