WILLOW AMB FUNDAMENTALS
(RXAMB100) WITH CORRECT
SOLUTIONS
Script - ANSWER-what a provider orders
fill - ANSWER-dispense of a script
first fill review - ANSWER-usually technician does this. check for missing
information or potential dispensing issues (eg, is the NDC in stock?).
completion automatically triggers adjucation
adjucation - ANSWER-sends a claim to the PBM. determines patient's co-
pay, covered amount
PBM - ANSWER-pharmacy benefits manager
NDC - ANSWER-package to dispense. every medication has one or more
these which are registered with the FDA
Qualities of NDC - ANSWER-specific to the manufacturer, the medication,
the size of the package, and the type of package
first fill review flag - ANSWER-happens when a new script is sent to willow
charging rejected flag - ANSWER-happens when adjudication fails
needs clinical review flag - ANSWER-happens if the first fill review flag is
removed by a technician and not a pharmacist
red flags - ANSWER-blocks immediately (first fill flag, charging rejected
flag, needs clinical review flag)
blue flags - ANSWER-- blocks dispensing (consult patient flag)
- does not block (patient pay amount change flag)
consult patient flag - ANSWER-blocks at Ready to Dispense. You can add it
when a patient presents a paper script for transcription and has questions
that aren't immediately answered. You'll be reminded to answer those
questions in each subsequent workflow step.
patient pay amount change flag - ANSWER-does not block. automatically
added when a patient will have to pay significantly more for this fill than
the last fill. Shows up as a reminder at every step in the workflow
, pending fill - ANSWER-status during new script received, first fill review,
and clinical review
ready to fill - ANSWER-after clinical review, status updates to...
fill initiated - ANSWER-after printing label, status updates to...
filled - ANSWER-after completing the fill, status updates to...
verify - ANSWER-after completing all fills, a pharmacist must...
dispensed - ANSWER-after verifying, status updates to...
waiting - ANSWER-patient status that prioritizes their fill
work request - ANSWER-used to group a patient's prescriptions together
and move through the workflow together
request revision - ANSWER-pharmacists click this button (next to the
review button) to send the script back to the technicians who are doing
first fill review so they can make corrections
discontinued - ANSWER-when a prescription is ____________, the fill is
cancelled and discontinued in both the pharmacy profile and EpicCare
medication warnings - ANSWER-show up when a pharmacist clicks Review
(either in first fill review or clinical review). imported from a third-party
medication vendor
visit summary - ANSWER-info from the visit that led to Rx being prescribed
to the patient (can be found in the patient's chart)
snapshot - ANSWER-recent encounters (can be found in the patient's
chart)
chart review - ANSWER-comprehensive view pf the patient's medical
history, including all encounters (can be found in the patient's chart)
secure chat - ANSWER-fastest way to communicate with providers within
Epic
move fills - ANSWER-button to click when you want to separate
prescriptions into multiple work requests
fill priority - ANSWER-the due time of the scripts prints here to
communicate the urgency of this fill
it can be affixed to the bag containing the patient's fill
(RXAMB100) WITH CORRECT
SOLUTIONS
Script - ANSWER-what a provider orders
fill - ANSWER-dispense of a script
first fill review - ANSWER-usually technician does this. check for missing
information or potential dispensing issues (eg, is the NDC in stock?).
completion automatically triggers adjucation
adjucation - ANSWER-sends a claim to the PBM. determines patient's co-
pay, covered amount
PBM - ANSWER-pharmacy benefits manager
NDC - ANSWER-package to dispense. every medication has one or more
these which are registered with the FDA
Qualities of NDC - ANSWER-specific to the manufacturer, the medication,
the size of the package, and the type of package
first fill review flag - ANSWER-happens when a new script is sent to willow
charging rejected flag - ANSWER-happens when adjudication fails
needs clinical review flag - ANSWER-happens if the first fill review flag is
removed by a technician and not a pharmacist
red flags - ANSWER-blocks immediately (first fill flag, charging rejected
flag, needs clinical review flag)
blue flags - ANSWER-- blocks dispensing (consult patient flag)
- does not block (patient pay amount change flag)
consult patient flag - ANSWER-blocks at Ready to Dispense. You can add it
when a patient presents a paper script for transcription and has questions
that aren't immediately answered. You'll be reminded to answer those
questions in each subsequent workflow step.
patient pay amount change flag - ANSWER-does not block. automatically
added when a patient will have to pay significantly more for this fill than
the last fill. Shows up as a reminder at every step in the workflow
, pending fill - ANSWER-status during new script received, first fill review,
and clinical review
ready to fill - ANSWER-after clinical review, status updates to...
fill initiated - ANSWER-after printing label, status updates to...
filled - ANSWER-after completing the fill, status updates to...
verify - ANSWER-after completing all fills, a pharmacist must...
dispensed - ANSWER-after verifying, status updates to...
waiting - ANSWER-patient status that prioritizes their fill
work request - ANSWER-used to group a patient's prescriptions together
and move through the workflow together
request revision - ANSWER-pharmacists click this button (next to the
review button) to send the script back to the technicians who are doing
first fill review so they can make corrections
discontinued - ANSWER-when a prescription is ____________, the fill is
cancelled and discontinued in both the pharmacy profile and EpicCare
medication warnings - ANSWER-show up when a pharmacist clicks Review
(either in first fill review or clinical review). imported from a third-party
medication vendor
visit summary - ANSWER-info from the visit that led to Rx being prescribed
to the patient (can be found in the patient's chart)
snapshot - ANSWER-recent encounters (can be found in the patient's
chart)
chart review - ANSWER-comprehensive view pf the patient's medical
history, including all encounters (can be found in the patient's chart)
secure chat - ANSWER-fastest way to communicate with providers within
Epic
move fills - ANSWER-button to click when you want to separate
prescriptions into multiple work requests
fill priority - ANSWER-the due time of the scripts prints here to
communicate the urgency of this fill
it can be affixed to the bag containing the patient's fill
