LECTURE 3
Social Psychology in Organizations
Chapter 10: Group Processes and Teams
What is Trust?
• Trust is “the willingness of a party to be vulnerable to the actions of another party
based on the expectations that the other will perform a particular action important to
the trustor, irrespective of the ability to monitor or control that other party”.
Does Trust Impact Team Performance?
• Degree the which team members trust one another increases team performance. Trust
makes a significant difference. Deep trust reduces the feeling of vulnerability that
members experience. This helps them to work more effectively together to achieve
team goals. When there is trust, team members are more likely to admit that they
don’t know everything, they are more likely to critique one another’s ideas, which is
good. They are more likely to share creative ideas and resolve conflict. When there is
a lack of trust people are more defensive and avoid critical feedback.
, • Although when people trust each other a lot, they tend to not check-up each other
because they trust that they would do the job. This has a negative impact.
Social Psychology in Organizations
Chapter 10: Group Processes and Teams
What is Trust?
• Trust is “the willingness of a party to be vulnerable to the actions of another party
based on the expectations that the other will perform a particular action important to
the trustor, irrespective of the ability to monitor or control that other party”.
Does Trust Impact Team Performance?
• Degree the which team members trust one another increases team performance. Trust
makes a significant difference. Deep trust reduces the feeling of vulnerability that
members experience. This helps them to work more effectively together to achieve
team goals. When there is trust, team members are more likely to admit that they
don’t know everything, they are more likely to critique one another’s ideas, which is
good. They are more likely to share creative ideas and resolve conflict. When there is
a lack of trust people are more defensive and avoid critical feedback.
, • Although when people trust each other a lot, they tend to not check-up each other
because they trust that they would do the job. This has a negative impact.
