WGU D072 Assessment Study Guide
Questions and Answers
1. What is true about emotional intelligence in the workplace?
Answer Importance EI Varies by situation and job position
2. A supervisor conducts a 90 day evaluation with a new employee. Its
recom- mended that the new employee take more initiative to
complete tasks and to persevere, even on the most challenging days.
Answer Motivation
3. A manager recently decides to get employees involved in a new
corporate social responsibility (CSR) initiative to show that the
company is dedicated to making a difference in the local
community. Which activity demonstrates an appropriate way to meet
this goal?
Answer Initiate a community technology recycling program for old computers
4. A production manager is told that a supplier of one of their key
products has declared bankruptcy and cannot supply the necessary
material. The production manager calls other suppliers to see if
they have the necessary material to continue manufacturing
these products. Which managerial core role is being used?
Answer Decisional
,5. Which organizational culture is best suited for an individual who
is high in conscientiousness?
Answer Hierarchy
6. Which result occurs when there is a person-culture misalignment?
Answer Attrition
7. Which communication channel contains an item like an
organization's newsletter?
Answer Leanest
8. How can a speaker overcome issues pertaining to semantics to
ensure effec- tive communication?
Answer Be direct and clearly state what is intended
9. Which characteristics are seen in employees who use an assertive
communi- cation style?
Answer Calm and relaxed posture
10. How can a manager exhibit supportive communication?
Answer Use descriptive language
11. During a meeting to decide the venue for the annual office
picnic, a manager says that the location is fine for the event but
, adds that others will likely be opposed to the choice. Which style
of communication is being used by this manager?
Answer Passive-aggressive
12. Team Member A shares their perspective of a recent
project, and Team Member B suggests that there might be a
better way to approach the same objective. Team Member A
responds by saying, "Well, that's fine with me, but
don't be surprised if other people are upset by your opinion." Which
commu- nication style is Team Member A using for this response?
Answer Passive-aggressive
13. Which competency is the basis for developing effective
business relation- ships, including teamwork, empathy, and trust?
Answer Emotional intelligence
14. A leader with high emotional intelligence is looking to capitalize
on this trait while working with social media. How would the leader do
so?
Answer Use social media as a tool to connect multiple stakeholders
15. What is a characteristic of people with strong moral identity?
Answer They are more considerate of others' feelings and viewpoints.
16. What are characteristics of someone who is Machiavellian in
Questions and Answers
1. What is true about emotional intelligence in the workplace?
Answer Importance EI Varies by situation and job position
2. A supervisor conducts a 90 day evaluation with a new employee. Its
recom- mended that the new employee take more initiative to
complete tasks and to persevere, even on the most challenging days.
Answer Motivation
3. A manager recently decides to get employees involved in a new
corporate social responsibility (CSR) initiative to show that the
company is dedicated to making a difference in the local
community. Which activity demonstrates an appropriate way to meet
this goal?
Answer Initiate a community technology recycling program for old computers
4. A production manager is told that a supplier of one of their key
products has declared bankruptcy and cannot supply the necessary
material. The production manager calls other suppliers to see if
they have the necessary material to continue manufacturing
these products. Which managerial core role is being used?
Answer Decisional
,5. Which organizational culture is best suited for an individual who
is high in conscientiousness?
Answer Hierarchy
6. Which result occurs when there is a person-culture misalignment?
Answer Attrition
7. Which communication channel contains an item like an
organization's newsletter?
Answer Leanest
8. How can a speaker overcome issues pertaining to semantics to
ensure effec- tive communication?
Answer Be direct and clearly state what is intended
9. Which characteristics are seen in employees who use an assertive
communi- cation style?
Answer Calm and relaxed posture
10. How can a manager exhibit supportive communication?
Answer Use descriptive language
11. During a meeting to decide the venue for the annual office
picnic, a manager says that the location is fine for the event but
, adds that others will likely be opposed to the choice. Which style
of communication is being used by this manager?
Answer Passive-aggressive
12. Team Member A shares their perspective of a recent
project, and Team Member B suggests that there might be a
better way to approach the same objective. Team Member A
responds by saying, "Well, that's fine with me, but
don't be surprised if other people are upset by your opinion." Which
commu- nication style is Team Member A using for this response?
Answer Passive-aggressive
13. Which competency is the basis for developing effective
business relation- ships, including teamwork, empathy, and trust?
Answer Emotional intelligence
14. A leader with high emotional intelligence is looking to capitalize
on this trait while working with social media. How would the leader do
so?
Answer Use social media as a tool to connect multiple stakeholders
15. What is a characteristic of people with strong moral identity?
Answer They are more considerate of others' feelings and viewpoints.
16. What are characteristics of someone who is Machiavellian in
