TEST BANK
Diversity in Organizations, 2nd Edition
By Myrtle Bell
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, TABLE OF CONTENT
Section I: Introduction, Theories, and Legislation
Ch 1: Introduction
Ch 2: Theories and Thinking about Diversity
Ch 3: Legislation
Section II: Examining Specific Groups and Categories
Ch 4: Blacks/African Americans
Ch 5: Latinos/Hispanics
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Ch 6: Asians/Asian Americans
Ch 7: Whites/European Americans
Ch 8: American Indians, Alaska Natives, and Multiracial Group Members
Ch 9: Sex and Gender
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Ch 10: Work and Family
Ch 11: Sexual Orientation
Ch 12: Religion
Ch 13: Age
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Ch 14: Physical and Mental Ability
Ch 15: Weight and Appearance
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Section III: Global Vision
Ch 16: International Diversity and Facing the Future
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Chapter 1: Introduction to the Study of Diversity in Organizations
Multiple Choices
1. According to Cox and Blake, valuing diversity can benefit organizations in which
of the following areas?
A. Cost, resource acquisition, marketing, creativity, problem solving, and system
flexibility.
B. Cost, financial remuneration, accounting, creativity, problem configuration, and
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system flexibility.
C. Organizational commitment, marketing, accounting, creativity, problem
configuration, and financial stability.
D. Organizational commitment, advertising, creativity, problem configuration, and
financial stability.
E. None of the above.
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Answer: A, pp. 12
2. The term “ethnicity” refers to
A. differences between Hispanics and Asians.
B. a shared national origin or cultural heritage among people.
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C. biological differences identifiable by scientists.
D. race
E. All of the above.
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Answer: B, p. 9
3. In their 1987 research on the changes that would occur in the nature of work and
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in the demographic background of workers in the 21st century, Johnston and
Packer stated that
A. by the year 2000, 85% of the workforce would be women and minorities.
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B. by the year 2000, 65% of the workforce would be women and minorities.
C. by the year 2000, 85% of the net new entrants to the workforce would be women
and minorities.
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D. by the year 2000, White men would be a very small minority of the workforce.
E. None of the above.
Answer: C, p. 9
4. According to the text, which of the following statements is true of the
demographic makeup of the workforce?
A. Blacks are about 25% of the workforce.
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B. Whites are about 50% of the workforce.
C. Whites are about 75% of the workforce.
D. Whites are about 90% of the workforce.
E. The representation of Hispanics in the workforce is declining.
Answer: C, pp. 10-11
5. Among the costs associated with doing a poor job of integrating workers from
various backgrounds is
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A. exit interviews.
B. lost productivity while positions are unfilled.
C. recruiting costs.
D. A, B, and C above.
E. A and C only above.
Answer: D., p. 14
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6. Which of the following statements accurately describes research on the
performance of diverse groups compared with homogeneous groups?
A. Initially, the diverse groups performed better because they were more tolerant of
each others’ differences.
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B. Over time, the diverse groups performed worse because they were less tolerant of
each others’ differences and felt comfortable expressing this discomfort.
C. Initially, the homogeneous groups outperformed the diverse groups, but by the
end of the semester, the diverse groups outperformed the homogeneous groups.
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D. A and B only above.
E. A, B, and C above.
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Answer, C, p. 18
7. Which of the following are some of the potential negative outcomes that may be
consequences of increased diversity?
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A. Dysfunctional communication processes.
B. Harassment.
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C. Perceptions that non-traditional workers are unqualified.
D. Lowered attachment, commitment, and satisfaction.
E. All of the above.
Answer, E, p. 22
8. Individual benefits of working and learning in diverse environments documented
by researchers include
2
Diversity in Organizations, 2nd Edition
By Myrtle Bell
TU
TO
R
G
U
R
U
, TABLE OF CONTENT
Section I: Introduction, Theories, and Legislation
Ch 1: Introduction
Ch 2: Theories and Thinking about Diversity
Ch 3: Legislation
Section II: Examining Specific Groups and Categories
Ch 4: Blacks/African Americans
Ch 5: Latinos/Hispanics
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Ch 6: Asians/Asian Americans
Ch 7: Whites/European Americans
Ch 8: American Indians, Alaska Natives, and Multiracial Group Members
Ch 9: Sex and Gender
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Ch 10: Work and Family
Ch 11: Sexual Orientation
Ch 12: Religion
Ch 13: Age
R
Ch 14: Physical and Mental Ability
Ch 15: Weight and Appearance
G
Section III: Global Vision
Ch 16: International Diversity and Facing the Future
U
R
U
, KJBHCFDSA
Chapter 1: Introduction to the Study of Diversity in Organizations
Multiple Choices
1. According to Cox and Blake, valuing diversity can benefit organizations in which
of the following areas?
A. Cost, resource acquisition, marketing, creativity, problem solving, and system
flexibility.
B. Cost, financial remuneration, accounting, creativity, problem configuration, and
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system flexibility.
C. Organizational commitment, marketing, accounting, creativity, problem
configuration, and financial stability.
D. Organizational commitment, advertising, creativity, problem configuration, and
financial stability.
E. None of the above.
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Answer: A, pp. 12
2. The term “ethnicity” refers to
A. differences between Hispanics and Asians.
B. a shared national origin or cultural heritage among people.
R
C. biological differences identifiable by scientists.
D. race
E. All of the above.
G
Answer: B, p. 9
3. In their 1987 research on the changes that would occur in the nature of work and
U
in the demographic background of workers in the 21st century, Johnston and
Packer stated that
A. by the year 2000, 85% of the workforce would be women and minorities.
R
B. by the year 2000, 65% of the workforce would be women and minorities.
C. by the year 2000, 85% of the net new entrants to the workforce would be women
and minorities.
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D. by the year 2000, White men would be a very small minority of the workforce.
E. None of the above.
Answer: C, p. 9
4. According to the text, which of the following statements is true of the
demographic makeup of the workforce?
A. Blacks are about 25% of the workforce.
,KJHGFDS
, KJBHCFDSA
B. Whites are about 50% of the workforce.
C. Whites are about 75% of the workforce.
D. Whites are about 90% of the workforce.
E. The representation of Hispanics in the workforce is declining.
Answer: C, pp. 10-11
5. Among the costs associated with doing a poor job of integrating workers from
various backgrounds is
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A. exit interviews.
B. lost productivity while positions are unfilled.
C. recruiting costs.
D. A, B, and C above.
E. A and C only above.
Answer: D., p. 14
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6. Which of the following statements accurately describes research on the
performance of diverse groups compared with homogeneous groups?
A. Initially, the diverse groups performed better because they were more tolerant of
each others’ differences.
R
B. Over time, the diverse groups performed worse because they were less tolerant of
each others’ differences and felt comfortable expressing this discomfort.
C. Initially, the homogeneous groups outperformed the diverse groups, but by the
end of the semester, the diverse groups outperformed the homogeneous groups.
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D. A and B only above.
E. A, B, and C above.
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Answer, C, p. 18
7. Which of the following are some of the potential negative outcomes that may be
consequences of increased diversity?
R
A. Dysfunctional communication processes.
B. Harassment.
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C. Perceptions that non-traditional workers are unqualified.
D. Lowered attachment, commitment, and satisfaction.
E. All of the above.
Answer, E, p. 22
8. Individual benefits of working and learning in diverse environments documented
by researchers include
2
