InstructorcManual:cCarroll/Brown,cBusinessc&cSociety:cEthics,cSustainabilityc&cStakeholdercManagement,c11e,
SOLUTION MANUAL FOR c c
Business & Society 11th Edition by Archie B. Carroll, Jill Brown
c c c c c c c c c c
Chapterc1-18
Chapterc1:cThecBusinesscandcSocietycRelationship
Table of Contents
c c
PurposecandcPerspectivecofcthecChapter ...................................................................................... 2
CengagecSupplements ................................................................................................................ 2
ChaptercObjectives ...................................................................................................................... 2
CompletecListcofcChaptercActivitiescandcAssessments .................................................................. 2
KeycTerms ................................................................................................................................... 3
What'scNewcincThiscChapter ......................................................................................................... 4
ChaptercOutline ........................................................................................................................... 4
DiscussioncQuestions .................................................................................................................. 5
AdditionalcActivitiescandcAssignments .......................................................................................... 8
Appendix ..................................................................................................................................... 9
GenericcRubrics .......................................................................................................................................... 9
StandardcWritingcRubric ............................................................................................................................. 9
StandardcDiscussioncRubric ...................................................................................................................... 11
1
, InstructorcManual:cCarroll/Brown,cBusinessc&cSociety:cEthics,cSustainabilityc&cStakeholdercManagement,c11e,
Purpose and Perspective of the Chapter
c c c c c
cThecpurposecofcthiscchaptercisctocintroducecsomecimportantcbasiccconceptscincthecbusinesscandc
societycdiscussion,cincludingcpluralism,cspecial-
interestcsocieties,cbusinessccriticism,ccorporatecpower,ccorporatecsocialcresponsibilityctocstakeh
olders,candcsustainability.
Cengage Supplements
c
Thecfollowingcproduct-
levelcsupplementscprovidecadditionalcinformationcthatcmaychelpcyoucincpreparingcyourccourse.cTheycar
ecavailablecincthecInstructorcResourcecCenter.
Instructor’scManual
TransitioncGuide
TestcBanks
PowerPointcSlides
CasecNotes
Chapter Objectives
c
Thecfollowingcobjectivescarecaddressedcincthiscchapter:
01.01 Definecandcexplaincbusinesscandcsocietycascfoundationalcconcepts.cDescribechowc
societyciscviewedcascthecmacroenvironment.
01.02 Explainctheccharacteristicscofcacpluralisticcsociety.cDescribecpluralismcandcidentifycitsc
attributes,cstrengths,candcweaknesses.
01.03 Clarifycwhatciscacspecial-
interestcsocietycandchowcitcposescspecialcchallengescforcbusiness.
01.04 Identify,cdiscuss,candcillustratecthecfactorscleadingcupctocbusinessccriticismcandccorpora
tecresponse.cWhatciscthecgeneralccriticismcofcbusiness?cHowcmaycthecbalancecofcpower
candcresponsibilitycbecresolved?
01.05 Identifycwhatciscthecchangingcsocialccontract.cIscitcbettercorcworsecforcstakeholders?
01.06 Makecclearcthecmajorcthemesccharacterizingcthiscbook:cmanagerialcapproach,cbusinessc
ethics,csustainability,candcstakeholdercmanagement.
Complete List of Chapter Activities and Assessments
c c c c c c
Forcadditionalcguidance,creferctocthecTeachingcOnlinecGuide.
Chapterc PPTcSlide Activity/Assessment Duration
Objective
1.1 2 Icebreaker:cBusinesscandcYou 10cminutes
1.1 7 Discussion:cCorporatecEthics 15cminutes
1.2 20 Discussion:c COVID-19 15cminutes
2
, InstructorcManual:cCarroll/Brown,cBusinessc&cSociety:cEthics,cSustainabilityc&cStakeholdercManagement,c11e,
1.4 23 Discussion:cBusinesscCriticismcandcRisingcE 15cminutes
xpectations
1.4 24 DiscussioncLevelscofcPower 15cminutes
1.4 26 Discussion:cIroncLawcofcResponsibility 15cminutes
[returnctoctop]
Key Terms
c
Affluence:ctheclevelcofcwealth,cdisposablecincome,candcstandardcofclivingcofcthecsociety
Business:ctheccollectioncofcprivate,ccommerciallycorientedc(profit-
oriented)corganizations,crangingcincsizecfromcone-familycproprietorships
Businesscethics:cethicalcissuescthatcarisecinctheccommercialcrealm
Businesscpower:ctheccapacitycorcabilityctocproducecanceffect,chavecancimpact,corctocbringci
nfluencectocbearconcacsituationcorcpeople
Economiccenvironment:cthecnaturecandcdirectioncofcthececonomycincwhichcbusinesscoperates
Education:cthecprocesscofcreceivingcorcgivingcsystematiccinstruction,cespeciallycatcacschoolcorcuniversi
ty
Entitlementcmentality:cthecgeneralcbeliefcthatcindividualscarecowedcsomethingc(e.g.,cacjob,cance
ducation,caclivingcwage,corchealthccare)cjustcbecausectheycarecacmembercofcsociety
IroncLawcofcResponsibility:cWhenevercpowercandcresponsibilitycbecomecsubstantiallycou
tcofcbalance,cforcescwillcbecgeneratedctocbringcthemcintocclosercbalance.
Macroenvironment:cthectotalcenvironmentcoutsidecthecfirm
Managerialcapproach:cacfocusconcthecthreecmaincthemescofcvitalcimportancectocmanagers,corganization
s,candcsocietyctoday:cbusinesscethics,csustainability,candcstakeholdercmanagement.
Nongovernmentalcorganizationsc(NGOs):cspecial-
interestcgroupscthatcmaycbecorganizedconcaclocal,cnational,corcinternationalclevel
Pluralism:cacdiffusioncofcpowercamongcsociety’scmanycgroupscandcorganizations
Politicalcenvironment:cthecprocessescbycwhichclawscgetcpassedcandcofficialscgetcelectedcandcallcothe
rcaspectscofcthecinteractioncbetweencfirms,cpoliticalcpractices,candcgovernment
Rightscmovement:cactrendcandcpatterncofcrisingcexpectationscasctochowcpeoplecwantctocbectreate
d
Risingcexpectation:cacbeliefcorcancoutlookcthatceachcsucceedingcgenerationcoughtctochavecacstandard
cofclivingchighercthancthatcofcitscpredecessor
Socialccontract:cacsetcofcreciprocalcunderstandingscandcexpectationscthatccharacterizecthecrelationsh
ipcbetweencmajorcinstitutions
Socialcenvironment:cthecdemographics,clifestyles,cculture,candcsocialcvaluescofcthecsociety
Socialcproblem:cacgapcbetweencsociety’scexpectationscofcsocialcconditionscandctheccurrentcsoci
alcrealities
3
, InstructorcManual:cCarroll/Brown,cBusinessc&cSociety:cEthics,cSustainabilityc&cStakeholdercManagement,c11e,
Society:ccommunity,cacnation,corcacbroadcgroupingcofcpeoplecwithccommonctraditions,cvalues,cinstituti
ons,candccollectivecactivitiescandcinterests
Special-
interestcsociety:cacsocietyccharacterizedcbyctenscofcthousandscofcspecialcinterestcgroups,ceachcp
ursuingcitscowncspecificcagenda
Stakeholdercmanagement:cthecmanagementcofcintegralcconstituentscincthecbusinesscandcsociet
ycrelationship
Stakeholders:cindividualscorcgroupscwithcwhichcbusinesscinteractscwhochavecac―stake,‖corcvested
cinterest,cincthecfirm
Sustainability:cbusiness’scabilityctocsurvivecandcthrivecoverctheclongcterm
Sustainablecdevelopment:cacpatterncofcresourcecusecthatcaimsctocmeetccurrentchumancneedscw
hilecpreservingcthecenvironmentcsocthatcthesecneedsccancbecmetcnotconlycincthecpresentcbutcalsocf
orcfuturecgenerations
Technologicalcenvironment:cthectotalcsetcofctechnology-
basedcadvancementsctakingcplacecincsocietycandcthecworld
[returnctoctop]
What's New in This Chapter
c c c c
Thecfollowingcelementscarecimprovementscincthiscchaptercfromcthecpreviouscedition:
Theckeyctermschavecbeencupdated.
Thecendnoteschavecbeencupdated.
ThectopiccBusinesscandcsocietycrelationshipc(A-head)ciscupdated.
Thecboxcspotlightconcsustainabilitychascbeencupdated.
Figurec1-2cfromcthecpreviousceditionchascbeencrenamedcascFigurec1-1.
Figurec1-3cfromcthecpreviousceditionchascbeencrenamedcascFiguresc1-2.
Figurec1-4cfromcthecpreviousceditionchascbeencrenamedcascFigurec1-3.
Imagec1-2ciscrevised.
Thecheadingc―Awarenesscthroughctelevision,cmovies,cthecinternet,candcsocialcmedia‖chasc
beencrenamedctoc―Awarenesscthroughcvariouscmedia‖.
Thecheadingc―24/7cNewscandcinvestigativecprogram‖chascbeencrenamedctoc―24/7c
Televisioncprogramming‖.
Thecheadingc―Revolutioncofcrisingcexpectations‖ciscrenamedctoc―Risingcexpectations‖.
Figurec1-3:cThecdataciscrevised.
Thectitlescofc―EthicscincPracticecCase‖chavecbeencupdated.
Titlecofcfigurec1-4ciscrenamed.
[returnctoctop]
Chapter Outlinec
Incthecoutlinecbelow,ceachcelementcincludescreferencesc(incparentheses)ctocrelatedccontent.c“CH.#
#”crefersctocthecchaptercobjective;c“PPTcSlidec#”crefersctocthecslidecnumbercincthecPowerPointcdeck
cforcthiscchapterc(providedcincthecPowerPointscsectioncofcthecInstructorcResourcecCenter);cand,casc
applicablecforceachcdiscipline,caccreditationcorccertificationcstandardsc(“BLc1.3.3”).cIntroducecthecc
haptercandcusecthecIcecBreakercincthecPPTcifcdesired,candcifconeciscprovidedcforcthiscchapter.cRevie
wclearningcobjectivescforcChapterc1.c(PPTcSlidesc1–3).
4
SOLUTION MANUAL FOR c c
Business & Society 11th Edition by Archie B. Carroll, Jill Brown
c c c c c c c c c c
Chapterc1-18
Chapterc1:cThecBusinesscandcSocietycRelationship
Table of Contents
c c
PurposecandcPerspectivecofcthecChapter ...................................................................................... 2
CengagecSupplements ................................................................................................................ 2
ChaptercObjectives ...................................................................................................................... 2
CompletecListcofcChaptercActivitiescandcAssessments .................................................................. 2
KeycTerms ................................................................................................................................... 3
What'scNewcincThiscChapter ......................................................................................................... 4
ChaptercOutline ........................................................................................................................... 4
DiscussioncQuestions .................................................................................................................. 5
AdditionalcActivitiescandcAssignments .......................................................................................... 8
Appendix ..................................................................................................................................... 9
GenericcRubrics .......................................................................................................................................... 9
StandardcWritingcRubric ............................................................................................................................. 9
StandardcDiscussioncRubric ...................................................................................................................... 11
1
, InstructorcManual:cCarroll/Brown,cBusinessc&cSociety:cEthics,cSustainabilityc&cStakeholdercManagement,c11e,
Purpose and Perspective of the Chapter
c c c c c
cThecpurposecofcthiscchaptercisctocintroducecsomecimportantcbasiccconceptscincthecbusinesscandc
societycdiscussion,cincludingcpluralism,cspecial-
interestcsocieties,cbusinessccriticism,ccorporatecpower,ccorporatecsocialcresponsibilityctocstakeh
olders,candcsustainability.
Cengage Supplements
c
Thecfollowingcproduct-
levelcsupplementscprovidecadditionalcinformationcthatcmaychelpcyoucincpreparingcyourccourse.cTheycar
ecavailablecincthecInstructorcResourcecCenter.
Instructor’scManual
TransitioncGuide
TestcBanks
PowerPointcSlides
CasecNotes
Chapter Objectives
c
Thecfollowingcobjectivescarecaddressedcincthiscchapter:
01.01 Definecandcexplaincbusinesscandcsocietycascfoundationalcconcepts.cDescribechowc
societyciscviewedcascthecmacroenvironment.
01.02 Explainctheccharacteristicscofcacpluralisticcsociety.cDescribecpluralismcandcidentifycitsc
attributes,cstrengths,candcweaknesses.
01.03 Clarifycwhatciscacspecial-
interestcsocietycandchowcitcposescspecialcchallengescforcbusiness.
01.04 Identify,cdiscuss,candcillustratecthecfactorscleadingcupctocbusinessccriticismcandccorpora
tecresponse.cWhatciscthecgeneralccriticismcofcbusiness?cHowcmaycthecbalancecofcpower
candcresponsibilitycbecresolved?
01.05 Identifycwhatciscthecchangingcsocialccontract.cIscitcbettercorcworsecforcstakeholders?
01.06 Makecclearcthecmajorcthemesccharacterizingcthiscbook:cmanagerialcapproach,cbusinessc
ethics,csustainability,candcstakeholdercmanagement.
Complete List of Chapter Activities and Assessments
c c c c c c
Forcadditionalcguidance,creferctocthecTeachingcOnlinecGuide.
Chapterc PPTcSlide Activity/Assessment Duration
Objective
1.1 2 Icebreaker:cBusinesscandcYou 10cminutes
1.1 7 Discussion:cCorporatecEthics 15cminutes
1.2 20 Discussion:c COVID-19 15cminutes
2
, InstructorcManual:cCarroll/Brown,cBusinessc&cSociety:cEthics,cSustainabilityc&cStakeholdercManagement,c11e,
1.4 23 Discussion:cBusinesscCriticismcandcRisingcE 15cminutes
xpectations
1.4 24 DiscussioncLevelscofcPower 15cminutes
1.4 26 Discussion:cIroncLawcofcResponsibility 15cminutes
[returnctoctop]
Key Terms
c
Affluence:ctheclevelcofcwealth,cdisposablecincome,candcstandardcofclivingcofcthecsociety
Business:ctheccollectioncofcprivate,ccommerciallycorientedc(profit-
oriented)corganizations,crangingcincsizecfromcone-familycproprietorships
Businesscethics:cethicalcissuescthatcarisecinctheccommercialcrealm
Businesscpower:ctheccapacitycorcabilityctocproducecanceffect,chavecancimpact,corctocbringci
nfluencectocbearconcacsituationcorcpeople
Economiccenvironment:cthecnaturecandcdirectioncofcthececonomycincwhichcbusinesscoperates
Education:cthecprocesscofcreceivingcorcgivingcsystematiccinstruction,cespeciallycatcacschoolcorcuniversi
ty
Entitlementcmentality:cthecgeneralcbeliefcthatcindividualscarecowedcsomethingc(e.g.,cacjob,cance
ducation,caclivingcwage,corchealthccare)cjustcbecausectheycarecacmembercofcsociety
IroncLawcofcResponsibility:cWhenevercpowercandcresponsibilitycbecomecsubstantiallycou
tcofcbalance,cforcescwillcbecgeneratedctocbringcthemcintocclosercbalance.
Macroenvironment:cthectotalcenvironmentcoutsidecthecfirm
Managerialcapproach:cacfocusconcthecthreecmaincthemescofcvitalcimportancectocmanagers,corganization
s,candcsocietyctoday:cbusinesscethics,csustainability,candcstakeholdercmanagement.
Nongovernmentalcorganizationsc(NGOs):cspecial-
interestcgroupscthatcmaycbecorganizedconcaclocal,cnational,corcinternationalclevel
Pluralism:cacdiffusioncofcpowercamongcsociety’scmanycgroupscandcorganizations
Politicalcenvironment:cthecprocessescbycwhichclawscgetcpassedcandcofficialscgetcelectedcandcallcothe
rcaspectscofcthecinteractioncbetweencfirms,cpoliticalcpractices,candcgovernment
Rightscmovement:cactrendcandcpatterncofcrisingcexpectationscasctochowcpeoplecwantctocbectreate
d
Risingcexpectation:cacbeliefcorcancoutlookcthatceachcsucceedingcgenerationcoughtctochavecacstandard
cofclivingchighercthancthatcofcitscpredecessor
Socialccontract:cacsetcofcreciprocalcunderstandingscandcexpectationscthatccharacterizecthecrelationsh
ipcbetweencmajorcinstitutions
Socialcenvironment:cthecdemographics,clifestyles,cculture,candcsocialcvaluescofcthecsociety
Socialcproblem:cacgapcbetweencsociety’scexpectationscofcsocialcconditionscandctheccurrentcsoci
alcrealities
3
, InstructorcManual:cCarroll/Brown,cBusinessc&cSociety:cEthics,cSustainabilityc&cStakeholdercManagement,c11e,
Society:ccommunity,cacnation,corcacbroadcgroupingcofcpeoplecwithccommonctraditions,cvalues,cinstituti
ons,candccollectivecactivitiescandcinterests
Special-
interestcsociety:cacsocietyccharacterizedcbyctenscofcthousandscofcspecialcinterestcgroups,ceachcp
ursuingcitscowncspecificcagenda
Stakeholdercmanagement:cthecmanagementcofcintegralcconstituentscincthecbusinesscandcsociet
ycrelationship
Stakeholders:cindividualscorcgroupscwithcwhichcbusinesscinteractscwhochavecac―stake,‖corcvested
cinterest,cincthecfirm
Sustainability:cbusiness’scabilityctocsurvivecandcthrivecoverctheclongcterm
Sustainablecdevelopment:cacpatterncofcresourcecusecthatcaimsctocmeetccurrentchumancneedscw
hilecpreservingcthecenvironmentcsocthatcthesecneedsccancbecmetcnotconlycincthecpresentcbutcalsocf
orcfuturecgenerations
Technologicalcenvironment:cthectotalcsetcofctechnology-
basedcadvancementsctakingcplacecincsocietycandcthecworld
[returnctoctop]
What's New in This Chapter
c c c c
Thecfollowingcelementscarecimprovementscincthiscchaptercfromcthecpreviouscedition:
Theckeyctermschavecbeencupdated.
Thecendnoteschavecbeencupdated.
ThectopiccBusinesscandcsocietycrelationshipc(A-head)ciscupdated.
Thecboxcspotlightconcsustainabilitychascbeencupdated.
Figurec1-2cfromcthecpreviousceditionchascbeencrenamedcascFigurec1-1.
Figurec1-3cfromcthecpreviousceditionchascbeencrenamedcascFiguresc1-2.
Figurec1-4cfromcthecpreviousceditionchascbeencrenamedcascFigurec1-3.
Imagec1-2ciscrevised.
Thecheadingc―Awarenesscthroughctelevision,cmovies,cthecinternet,candcsocialcmedia‖chasc
beencrenamedctoc―Awarenesscthroughcvariouscmedia‖.
Thecheadingc―24/7cNewscandcinvestigativecprogram‖chascbeencrenamedctoc―24/7c
Televisioncprogramming‖.
Thecheadingc―Revolutioncofcrisingcexpectations‖ciscrenamedctoc―Risingcexpectations‖.
Figurec1-3:cThecdataciscrevised.
Thectitlescofc―EthicscincPracticecCase‖chavecbeencupdated.
Titlecofcfigurec1-4ciscrenamed.
[returnctoctop]
Chapter Outlinec
Incthecoutlinecbelow,ceachcelementcincludescreferencesc(incparentheses)ctocrelatedccontent.c“CH.#
#”crefersctocthecchaptercobjective;c“PPTcSlidec#”crefersctocthecslidecnumbercincthecPowerPointcdeck
cforcthiscchapterc(providedcincthecPowerPointscsectioncofcthecInstructorcResourcecCenter);cand,casc
applicablecforceachcdiscipline,caccreditationcorccertificationcstandardsc(“BLc1.3.3”).cIntroducecthecc
haptercandcusecthecIcecBreakercincthecPPTcifcdesired,candcifconeciscprovidedcforcthiscchapter.cRevie
wclearningcobjectivescforcChapterc1.c(PPTcSlidesc1–3).
4
