,Table of Contents z! z!
Part 1: Introduction z! z!
Chapter 1: What Is Organizational Behavior? P
z! z! z! z! z! z!
art 2: The Individual
z! z! z!
Chapter 2: Diversity in Organizations C z! z! z! z! z!
hapter 3: Attitudes and Job Satisfaction C
z! z! z! z! z! z!
hapter 4: Emotions and Moods Chapterz! z! z! z! z !
5: Personality and Values
z! z! z! z!
Chapter 6: Perception and Individual Decision Making C
z! z! z! z! z! z! z!
hapter 7: Motivation Concepts z! z! z!
Chapter 8: Motivation: From Concepts to Applications P
z! z! z! z! z! z! z!
art 3: The Groupz! z! z!
Chapter 9: Foundations of Group Behavior Ch
z! z! z! z! z! z!
apter 10: Understanding Work Teams Chapte
z! z! z! z! z!
r 11: Communication
z! z!
Chapter 12: Leadership Chapt z! z! z!
er 13: Power and Politics
z! z! z! z!
Chapter 14: Conflict and Negotiation Pa z! z! z! z! z!
rt 4: The Organization System
z! z! z! z!
Chapter 15: Foundations of Organization Structure Chapt
z! z! z! z! z! z!
er 16: Organizational Culture
z! z! z!
Chapter 17: Human Resource Policies and Practices Chapt
z! z! z! z! z! z! z!
er 18: Organizational Change and Stress Management
z! z! z! z! z! z!
,Organizational Behavior, 15e (Robbins/Judge) Cha z! z! z! z!
pter 1 What Is Organizational Behavior?
z! z ! z! z! z!
1) are defined as people who oversee the activities of others and who are responsible for attaining
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
goals in organizations. z! z!
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
z! z!
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global w
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
arming project and decides what tasks related to creating awareness about the issue need to be done. In additio
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
n, she is also deciding which members of her team will work on engaging with the public and which will work o
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
n lobbying with the government. She is also assigning people as team members to ensure that tasks are underta
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
ken on time. Which of the following categories of functions is Mitchell undertaking?
z! z! z! z! z! z! z! z! z! z! z! z!
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
z! z!
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
project. During the project, she needs to motivate team members to attain their project milestones and direct
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z
them through different phases of the project. Which of the following kinds of functions will these tasks be
! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
covered under? z!
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading z!
Answer: E z!
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She rece
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
ntly faced a glitch when the campaign could not be launched publicly according to schedule. Torres monitore
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
d the schedule to find the cause of the delay, before speeding up the implementation process by allocating m
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
ore members for the implementation phase. By doing this, which of the following functions is she performing?
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A z !
5) Which of the following functions do managers undertake as part of planning functions?
z! z! z! z! z! z! z! z! z! z! z! z!
A) defining an organization's goals z! z! z!
B) implementing strategies for achieving goals z! z! z! z!
C) executing plans to integrate activities z! z! z! z!
D) accomplishing goals of a project z! z! z! z!
E) employing strategies to coordinate tasks z! z! z! z! z!
Answer: A z !
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
may be termed as a
z! . z! z! z!
A) leader
B) figurehead
C) resource allocator z!
D) negotiator
E) disturbance handler z! z
Answer: B
! z!
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
the market. Her work in the next few weeks involves sharing knowledge about the product with her team mem
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
bers. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new produ
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
ct. Which of the following roles is Ortiz playing?
z! z! z! z! z! z! z! z!
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
z! z !
8) Regina George works as a campaign manager in a not-for-
z! z! z! z! z! z! z! z! z!
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking wi
z! z! z! z! z! z! z! z! z! z! z! z! z! z!
th managers who are working on the issue of food safety. Through her network of contacts, she strives to gain in
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
formation about the stakeholders in the food industry and other lobby groups. Which of the following roles is G
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
eorge most likely to be playing according to Mintzberg's classification of managerial roles?
z! z! z! z! z! z! z! z! z! z! z! z!
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator z!
Answer: C
z! z!
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of wi
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
nter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also ne
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
tworking with contacts from the press and fashion magazine editors to understand the changing tastes of consu
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
mers. Which of the following roles is Simpson playing according to Mintzberg's classification of managerial ro
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
les?
A) figurehead
B) leader
C) symbol head z!
D) monitor
E) spokesperson
Part 1: Introduction z! z!
Chapter 1: What Is Organizational Behavior? P
z! z! z! z! z! z!
art 2: The Individual
z! z! z!
Chapter 2: Diversity in Organizations C z! z! z! z! z!
hapter 3: Attitudes and Job Satisfaction C
z! z! z! z! z! z!
hapter 4: Emotions and Moods Chapterz! z! z! z! z !
5: Personality and Values
z! z! z! z!
Chapter 6: Perception and Individual Decision Making C
z! z! z! z! z! z! z!
hapter 7: Motivation Concepts z! z! z!
Chapter 8: Motivation: From Concepts to Applications P
z! z! z! z! z! z! z!
art 3: The Groupz! z! z!
Chapter 9: Foundations of Group Behavior Ch
z! z! z! z! z! z!
apter 10: Understanding Work Teams Chapte
z! z! z! z! z!
r 11: Communication
z! z!
Chapter 12: Leadership Chapt z! z! z!
er 13: Power and Politics
z! z! z! z!
Chapter 14: Conflict and Negotiation Pa z! z! z! z! z!
rt 4: The Organization System
z! z! z! z!
Chapter 15: Foundations of Organization Structure Chapt
z! z! z! z! z! z!
er 16: Organizational Culture
z! z! z!
Chapter 17: Human Resource Policies and Practices Chapt
z! z! z! z! z! z! z!
er 18: Organizational Change and Stress Management
z! z! z! z! z! z!
,Organizational Behavior, 15e (Robbins/Judge) Cha z! z! z! z!
pter 1 What Is Organizational Behavior?
z! z ! z! z! z!
1) are defined as people who oversee the activities of others and who are responsible for attaining
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
goals in organizations. z! z!
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
z! z!
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global w
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
arming project and decides what tasks related to creating awareness about the issue need to be done. In additio
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
n, she is also deciding which members of her team will work on engaging with the public and which will work o
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
n lobbying with the government. She is also assigning people as team members to ensure that tasks are underta
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
ken on time. Which of the following categories of functions is Mitchell undertaking?
z! z! z! z! z! z! z! z! z! z! z! z!
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
z! z!
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
project. During the project, she needs to motivate team members to attain their project milestones and direct
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z
them through different phases of the project. Which of the following kinds of functions will these tasks be
! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
covered under? z!
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading z!
Answer: E z!
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She rece
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
ntly faced a glitch when the campaign could not be launched publicly according to schedule. Torres monitore
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
d the schedule to find the cause of the delay, before speeding up the implementation process by allocating m
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
ore members for the implementation phase. By doing this, which of the following functions is she performing?
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A z !
5) Which of the following functions do managers undertake as part of planning functions?
z! z! z! z! z! z! z! z! z! z! z! z!
A) defining an organization's goals z! z! z!
B) implementing strategies for achieving goals z! z! z! z!
C) executing plans to integrate activities z! z! z! z!
D) accomplishing goals of a project z! z! z! z!
E) employing strategies to coordinate tasks z! z! z! z! z!
Answer: A z !
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
may be termed as a
z! . z! z! z!
A) leader
B) figurehead
C) resource allocator z!
D) negotiator
E) disturbance handler z! z
Answer: B
! z!
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
the market. Her work in the next few weeks involves sharing knowledge about the product with her team mem
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
bers. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new produ
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
ct. Which of the following roles is Ortiz playing?
z! z! z! z! z! z! z! z!
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
z! z !
8) Regina George works as a campaign manager in a not-for-
z! z! z! z! z! z! z! z! z!
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking wi
z! z! z! z! z! z! z! z! z! z! z! z! z! z!
th managers who are working on the issue of food safety. Through her network of contacts, she strives to gain in
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
formation about the stakeholders in the food industry and other lobby groups. Which of the following roles is G
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
eorge most likely to be playing according to Mintzberg's classification of managerial roles?
z! z! z! z! z! z! z! z! z! z! z! z!
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator z!
Answer: C
z! z!
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of wi
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
nter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also ne
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
tworking with contacts from the press and fashion magazine editors to understand the changing tastes of consu
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
mers. Which of the following roles is Simpson playing according to Mintzberg's classification of managerial ro
z! z! z! z! z! z! z! z! z! z! z! z! z! z! z!
les?
A) figurehead
B) leader
C) symbol head z!
D) monitor
E) spokesperson
