NRSG 257 EXAM 2 QUESTIONS AND
ANSWERS 2026 VERIFIED.
What is essential in order to overcome personality barriers? - ANS Good communication
techniques
The nursing profession recognizes _____ as one of the cornerstones of its practice -
ANS Communication
Who must nurses be able to effectively communicate with to achieve their goal of high quality
care? - ANS Clients, family members, physicians, peers, and associate
What promotes good quality of care? - ANS Good communication
What is essential for good leadership and management? - ANS Good communication
True or false
The BSN program promotes good communication to develop leadership and management
abilities - ANS True
What are 6 factors that affect communication? - ANS Change
Anger
Group dynamics
Competition
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,Work environment
Stress
Why might group dynamics affect communication? - ANS Due to unwritten rules, a group
should establish ground rules or expectations
What is destructive stress? - ANS When stress continuously occurs
How is communication an interactive sharing of information? - ANS It involves the process of
encoding and decoding
What 3 elements does communication require? - ANS A sender, a message, and a receiver
What responsibility does the receiver have? - ANS Listen, process, and understand the
information as well as respond to the sender by giving feedback
What do the responsibilities of the receiver listening, processing, and understanding represent?
- ANS Encoding
What does the responsibility of the receiver: responding to the sender with feedback,
represent? - ANS Decoding
What factors interfere with the encoding process? (General) - ANS Sender factors
Receiver factors
What are some specific sender factors that may interfere with the encoding process? -
ANS Unclear speech
Monotone voice
Poor sentence structure
Inappropriate use of terminology or jargon
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,Lack of knowledge about a top
What are some specific receiver factors that may interfere with the encoding process? -
ANS Lack of attention
Prejudice and biases
Preoccupation with another problem
Physical factors (I.E. Pain, drowsiness, or impaired senses)
Which kind of communication is both written and spoken and constitutes 7% of a
communicated message? - ANS Verbal communication
What kind of communication makes up 55% of a communicated message and includes body
language, facial expressions, gestures, physical appearance, touch, and spatial territory? -
ANS Nonverbal communication
What is spatial territory? - ANS Personal space
What kind of communication makes up 38% of communication and includes vocal cues (tone,
pauses), volume, and speed of speech? - ANS Paraverbal communication
True or false
Verbal communication makes up majority of a message? - ANS False, nonverbal makes up
majority of a communicated message
Remember
It's not what you say, it's how you say it - ANS ...
When is a message consider congruent, therefore making the message easily encoded? -
ANS When the verbal, nonverbal, and paraverbal messages are congruent (relay the same
information)
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, Which communication style incorporates negative nonverbal cues, is submissive, which
ultimately may lead to aggressive and hostile communication and behavior? -
ANS Nonassertive communication
Which communication style is preferred in the U.S.? - ANS Assertive communication
True or false
Assertive communication is preferred in all countries and cultures? - ANS False, may not be
preferred in some countries or cultures
Which communication style involves direct, accurate expressions, respects others, encourages
trust and teamwork, encourages others to express themselves, uses positive nonverbal cues? -
ANS Assertive communication
What are some examples of nonverbal cues used in assertive communication? - ANS Eye
contact, stand tall, respectful of personal space,
What are some examples of characteristics present in people who practice assertive
communication? - ANS Sincere
Honest
Supportive
What are some general rules to remember when it comes to developing assertive
communication? - ANS Takes practice
Need have a willingness to take risks
Willingness to make mistakes
Willingness to respect others mistakes
Obtain strong self esteem
It's an ongoing process
@COPYRIGHT ALL RIGHTS RESERVED PAGE 4 OF 44
ANSWERS 2026 VERIFIED.
What is essential in order to overcome personality barriers? - ANS Good communication
techniques
The nursing profession recognizes _____ as one of the cornerstones of its practice -
ANS Communication
Who must nurses be able to effectively communicate with to achieve their goal of high quality
care? - ANS Clients, family members, physicians, peers, and associate
What promotes good quality of care? - ANS Good communication
What is essential for good leadership and management? - ANS Good communication
True or false
The BSN program promotes good communication to develop leadership and management
abilities - ANS True
What are 6 factors that affect communication? - ANS Change
Anger
Group dynamics
Competition
@COPYRIGHT ALL RIGHTS RESERVED PAGE 1 OF 44
,Work environment
Stress
Why might group dynamics affect communication? - ANS Due to unwritten rules, a group
should establish ground rules or expectations
What is destructive stress? - ANS When stress continuously occurs
How is communication an interactive sharing of information? - ANS It involves the process of
encoding and decoding
What 3 elements does communication require? - ANS A sender, a message, and a receiver
What responsibility does the receiver have? - ANS Listen, process, and understand the
information as well as respond to the sender by giving feedback
What do the responsibilities of the receiver listening, processing, and understanding represent?
- ANS Encoding
What does the responsibility of the receiver: responding to the sender with feedback,
represent? - ANS Decoding
What factors interfere with the encoding process? (General) - ANS Sender factors
Receiver factors
What are some specific sender factors that may interfere with the encoding process? -
ANS Unclear speech
Monotone voice
Poor sentence structure
Inappropriate use of terminology or jargon
@COPYRIGHT ALL RIGHTS RESERVED PAGE 2 OF 44
,Lack of knowledge about a top
What are some specific receiver factors that may interfere with the encoding process? -
ANS Lack of attention
Prejudice and biases
Preoccupation with another problem
Physical factors (I.E. Pain, drowsiness, or impaired senses)
Which kind of communication is both written and spoken and constitutes 7% of a
communicated message? - ANS Verbal communication
What kind of communication makes up 55% of a communicated message and includes body
language, facial expressions, gestures, physical appearance, touch, and spatial territory? -
ANS Nonverbal communication
What is spatial territory? - ANS Personal space
What kind of communication makes up 38% of communication and includes vocal cues (tone,
pauses), volume, and speed of speech? - ANS Paraverbal communication
True or false
Verbal communication makes up majority of a message? - ANS False, nonverbal makes up
majority of a communicated message
Remember
It's not what you say, it's how you say it - ANS ...
When is a message consider congruent, therefore making the message easily encoded? -
ANS When the verbal, nonverbal, and paraverbal messages are congruent (relay the same
information)
@COPYRIGHT ALL RIGHTS RESERVED PAGE 3 OF 44
, Which communication style incorporates negative nonverbal cues, is submissive, which
ultimately may lead to aggressive and hostile communication and behavior? -
ANS Nonassertive communication
Which communication style is preferred in the U.S.? - ANS Assertive communication
True or false
Assertive communication is preferred in all countries and cultures? - ANS False, may not be
preferred in some countries or cultures
Which communication style involves direct, accurate expressions, respects others, encourages
trust and teamwork, encourages others to express themselves, uses positive nonverbal cues? -
ANS Assertive communication
What are some examples of nonverbal cues used in assertive communication? - ANS Eye
contact, stand tall, respectful of personal space,
What are some examples of characteristics present in people who practice assertive
communication? - ANS Sincere
Honest
Supportive
What are some general rules to remember when it comes to developing assertive
communication? - ANS Takes practice
Need have a willingness to take risks
Willingness to make mistakes
Willingness to respect others mistakes
Obtain strong self esteem
It's an ongoing process
@COPYRIGHT ALL RIGHTS RESERVED PAGE 4 OF 44
