WGU D469 Performance Assessment Task
WITH QUESTIONS AND WELL VERIFIED
ANSWER ALREADY GRADED A+
What is a challenge associated with assessing service quality? -answer✔✨-Outcome defects
are not easy to measure.
Which Six Sigma step requires a firm to create goals, measures, and action plans for projects to
identify improvements that will make a significant impact on profitability and achieve strategic
objectives? -answer✔✨-Align
Why would a quality manager use a flowchart in the production process? -answer✔✨-To
identify the relationships between functions
Which role do employees play as stakeholders in total quality management operations? -
answer✔✨-They aim to create customer satisfaction.
Which cost is associated with a firm's investment to achieve superior performance through
ongoing process improvements? -answer✔✨-Quality assurance cost
, Which approach does a firm use when it buys raw materials from suppliers in various locations,
manufactures consumer products in Asia, and then ships the finished products to its distribution
centers in the United States? -answer✔✨-Global supply chain
A company develops a product that is highly tailored to meet certain customer needs.
How has the quality of design for the selected product been applied? -answer✔✨-The product
has specific characteristics designed into it.
An investment bank wants to launch a new financial service for a specific income group using
the standard service design process.
What is the expected deliverable of the service specification stage? -answer✔✨-Defining the
design requirements of the financial service
To improve quality standards, a manufacturing unit uses a statistical process control chart with
one standard deviation control limit to track the vibration levels of a factory machine.
What is a characteristic of this control chart? -answer✔✨-It will be sensitive to small changes in
machine vibration.
A supplier for an automobile company uses quality-at-source principles and methods across its
value chain.
How will this impact the company? -answer✔✨-Just-in-time deliveries can be planned.
An information technology firm wants to launch a new service using the standard service design
process. The firm has defined the performance benefits and performance requirements of the
new service.
WITH QUESTIONS AND WELL VERIFIED
ANSWER ALREADY GRADED A+
What is a challenge associated with assessing service quality? -answer✔✨-Outcome defects
are not easy to measure.
Which Six Sigma step requires a firm to create goals, measures, and action plans for projects to
identify improvements that will make a significant impact on profitability and achieve strategic
objectives? -answer✔✨-Align
Why would a quality manager use a flowchart in the production process? -answer✔✨-To
identify the relationships between functions
Which role do employees play as stakeholders in total quality management operations? -
answer✔✨-They aim to create customer satisfaction.
Which cost is associated with a firm's investment to achieve superior performance through
ongoing process improvements? -answer✔✨-Quality assurance cost
, Which approach does a firm use when it buys raw materials from suppliers in various locations,
manufactures consumer products in Asia, and then ships the finished products to its distribution
centers in the United States? -answer✔✨-Global supply chain
A company develops a product that is highly tailored to meet certain customer needs.
How has the quality of design for the selected product been applied? -answer✔✨-The product
has specific characteristics designed into it.
An investment bank wants to launch a new financial service for a specific income group using
the standard service design process.
What is the expected deliverable of the service specification stage? -answer✔✨-Defining the
design requirements of the financial service
To improve quality standards, a manufacturing unit uses a statistical process control chart with
one standard deviation control limit to track the vibration levels of a factory machine.
What is a characteristic of this control chart? -answer✔✨-It will be sensitive to small changes in
machine vibration.
A supplier for an automobile company uses quality-at-source principles and methods across its
value chain.
How will this impact the company? -answer✔✨-Just-in-time deliveries can be planned.
An information technology firm wants to launch a new service using the standard service design
process. The firm has defined the performance benefits and performance requirements of the
new service.
