C202 WGU: CHAPTER 8: PERFORMANCE MANAGEMENT:
TEST QUESTIONS WITH CORRECT ANSWERS
1) Performance Review Strategies -- Answer ✔✔ - Before the meeting, thoroughly
and objectively review the employee's performance throughout the entire time
period.
- Identify and focus on no more than three areas for improvement.
- Begin the performance review meeting in a friendly and respectful way.
- Communicate the effect that the employee's positive and negative
behavior or performance has had on other employees, customers, or
the organization.
- Focus on what's in it for the employee to improve in the targeted
areas.
- Clearly communicate the performance goals and standards.
- After persuading the employee to be willing to act on the targeted
areas of development, co-develop an action plan and set SMART goals
to achieve them.
- End the meeting by making sure the employee feels respected, valued,
and recognized for his or her contributions and effort.
- Follow up within a month to offer coaching or other assistance to help
- Recognize and reward improvement as well as goal accomplishment.
2) Continuous performance management -- Answer ✔✔ ongoing and involves the
employee in evaluating his or her performance and setting performance goals and
provides continuous coaching and feedback throughout the year.
, 3) performance improvement plan -- Answer ✔✔ is a tool to monitor and measure
an employee's deficient work products, processes, and/or behaviors to improve
performance or modify behavior.
4) FOSA+ stands for: -- Answer ✔✔ - F Facts that define the problem, including the
company's expectations.
- O Objectives that help the employee understand how to resolve the
problem.
- S Solutions that can help the employee strategize how to reach the
objectives.
- A Actions that will be taken if the problem is not corrected.
- + Plus your overall efforts and support to help the employee succeed.
5) employee development plan -- Answer ✔✔ An improvement plan with the goal
of making an employee's good performance even better.
6) progressive discipline -- Answer ✔✔ increasingly severe measures when an
employee fails to correct a deficiency after being given a reasonable opportunity
to do so
7) The typical progressive discipline steps are: -- Answer ✔✔ counseling, written
warning, suspension without pay, and termination
8) Bringing a problem to the employee's attention before it becomes serious enough
to warrant placing a written warning in the employee's file is called______ --
Answer ✔✔ counseling
9) written warning -- Answer ✔✔ The first formal stage of the disciplinary
procedure; the warning becomes part of an employee's official personnel file.
TEST QUESTIONS WITH CORRECT ANSWERS
1) Performance Review Strategies -- Answer ✔✔ - Before the meeting, thoroughly
and objectively review the employee's performance throughout the entire time
period.
- Identify and focus on no more than three areas for improvement.
- Begin the performance review meeting in a friendly and respectful way.
- Communicate the effect that the employee's positive and negative
behavior or performance has had on other employees, customers, or
the organization.
- Focus on what's in it for the employee to improve in the targeted
areas.
- Clearly communicate the performance goals and standards.
- After persuading the employee to be willing to act on the targeted
areas of development, co-develop an action plan and set SMART goals
to achieve them.
- End the meeting by making sure the employee feels respected, valued,
and recognized for his or her contributions and effort.
- Follow up within a month to offer coaching or other assistance to help
- Recognize and reward improvement as well as goal accomplishment.
2) Continuous performance management -- Answer ✔✔ ongoing and involves the
employee in evaluating his or her performance and setting performance goals and
provides continuous coaching and feedback throughout the year.
, 3) performance improvement plan -- Answer ✔✔ is a tool to monitor and measure
an employee's deficient work products, processes, and/or behaviors to improve
performance or modify behavior.
4) FOSA+ stands for: -- Answer ✔✔ - F Facts that define the problem, including the
company's expectations.
- O Objectives that help the employee understand how to resolve the
problem.
- S Solutions that can help the employee strategize how to reach the
objectives.
- A Actions that will be taken if the problem is not corrected.
- + Plus your overall efforts and support to help the employee succeed.
5) employee development plan -- Answer ✔✔ An improvement plan with the goal
of making an employee's good performance even better.
6) progressive discipline -- Answer ✔✔ increasingly severe measures when an
employee fails to correct a deficiency after being given a reasonable opportunity
to do so
7) The typical progressive discipline steps are: -- Answer ✔✔ counseling, written
warning, suspension without pay, and termination
8) Bringing a problem to the employee's attention before it becomes serious enough
to warrant placing a written warning in the employee's file is called______ --
Answer ✔✔ counseling
9) written warning -- Answer ✔✔ The first formal stage of the disciplinary
procedure; the warning becomes part of an employee's official personnel file.
