C202 WGU: CHAPTER 6: SELECTION AND HIRING: TEST
QUESTIONS WITH COMPLETE SOLUTIONS
1) Interviews -- Answer ✔✔ Interviews can assess a variety of characteristics,
including interpersonal skills, decision-making style, and leadership style.
2) There are two types of employment interviews: -- Answer ✔✔ unstructured and
structured.
3) Unstructured interviews -- Answer ✔✔ Varying questions are asked across
interviews, and there are usually no standards for evaluating answers.
4) structured interview -- Answer ✔✔ Uses consistent, job-related questions with
predetermined scoring keys. Structured interviews can assess a variety of skills
and abilities including problem solving, leadership, and interpersonal skills
Structured interviews have three characteristics:
- ask all applicants the same questions,
- develop questions systematically to assess specific job relevant qualifications,
and use a formal scoring system to consistently evaluate answers (raters are
trained in the use of the scoring system). .
, 5) Due to their lack of consistency,____________unstructured interviews are
difficult to use in comparing job candidates and are not always good predictors of
job performance. -- Answer ✔✔ unstructured
6) There are three types of interview questions: -- Answer ✔✔ behavioral (past),
case (present), and situational (future).
7) Behavioral questions -- Answer ✔✔ Use information about what the applicant
has done in the past to predict future behaviors. Are developed from the idea
that past behavior is a good predictor of future behavior, which is generally true.
8) Case Question -- Answer ✔✔ The candidate is given a business situation,
challenge, or problem and asked to present a well-thought-out solution.
9) What type of interview uses information about what the applicant has done in the
past to predict future behaviors? -- Answer ✔✔ behavioral
10) situational interview questions -- Answer ✔✔ Asks how the candidate might
react to hypothetical situations and also predict job success
11) An interviewer asks a job candidate to explain how he might handle a customer
conflict if one should occur. What type of interview is being used? -- Answer ✔✔
situational
12) work samples -- Answer ✔✔ Evaluate the performance of actual or simulated
work tasks. "What would you do in this situation?"
13) simulation -- Answer ✔✔ A type of work sample that gives candidates an actual
job task to perform or simulates critical events that might occur to assess how
well a candidate handles them.
QUESTIONS WITH COMPLETE SOLUTIONS
1) Interviews -- Answer ✔✔ Interviews can assess a variety of characteristics,
including interpersonal skills, decision-making style, and leadership style.
2) There are two types of employment interviews: -- Answer ✔✔ unstructured and
structured.
3) Unstructured interviews -- Answer ✔✔ Varying questions are asked across
interviews, and there are usually no standards for evaluating answers.
4) structured interview -- Answer ✔✔ Uses consistent, job-related questions with
predetermined scoring keys. Structured interviews can assess a variety of skills
and abilities including problem solving, leadership, and interpersonal skills
Structured interviews have three characteristics:
- ask all applicants the same questions,
- develop questions systematically to assess specific job relevant qualifications,
and use a formal scoring system to consistently evaluate answers (raters are
trained in the use of the scoring system). .
, 5) Due to their lack of consistency,____________unstructured interviews are
difficult to use in comparing job candidates and are not always good predictors of
job performance. -- Answer ✔✔ unstructured
6) There are three types of interview questions: -- Answer ✔✔ behavioral (past),
case (present), and situational (future).
7) Behavioral questions -- Answer ✔✔ Use information about what the applicant
has done in the past to predict future behaviors. Are developed from the idea
that past behavior is a good predictor of future behavior, which is generally true.
8) Case Question -- Answer ✔✔ The candidate is given a business situation,
challenge, or problem and asked to present a well-thought-out solution.
9) What type of interview uses information about what the applicant has done in the
past to predict future behaviors? -- Answer ✔✔ behavioral
10) situational interview questions -- Answer ✔✔ Asks how the candidate might
react to hypothetical situations and also predict job success
11) An interviewer asks a job candidate to explain how he might handle a customer
conflict if one should occur. What type of interview is being used? -- Answer ✔✔
situational
12) work samples -- Answer ✔✔ Evaluate the performance of actual or simulated
work tasks. "What would you do in this situation?"
13) simulation -- Answer ✔✔ A type of work sample that gives candidates an actual
job task to perform or simulates critical events that might occur to assess how
well a candidate handles them.
