WGU C215 OPERATIONS MANAGEMENT OBJECTIVE
ASSESSMENT EXAM QUESTIONS WITH COMPLETE SOLUTIONS
GUARANTEED PASS BRAND NEW 2025
b - < - ANSWER - Which definition used for quality evaluates how well a
product performs its intended function? a. Psychological criteria
b. Fitness for use
c. Value for price paid
d. Support services
c - < - ANSWER - Which total quality management (TQM) process
was
developed to stress management's responsibility for quality?
a. Statistical quality control charts
b. Fitness quality for use
c. 14 points for quality improvement
d. Product design quality
a - < - ANSWER - Which total quality management (TQM) process
consists of
13 published standards and guidelines?
a. ISO 9000
b. ISO 9001
c. ISO 1400
d. ISO 9002
a - < - ANSWER - A company manufactures shoes using a quality
management system. The company needs to put a process in place to
measure any defects. The company would like to measure the number of
defects and observe the number of occurrences to isolate the particular
defect.
Which quality tool should the company use to focus on correcting this
particular issue? a. Checklist
b. Flowchart
,c. Scatter diagram
d. Control chart
d - < - ANSWER - Which quality control tool should be used to
monitor the current status or end result of a process? a. Scatter
diagram
b. Flowchart
c. Checklist
d. Control chart
d - < - ANSWER - Which group of keywords or phrases describes the
critical role that marketing plays in the total quality management (TQM)
process?
a. Baseline for managing quality process; investment in preventative
costs; budgeting
b. Reward employees; motivate staff performance; manage operations
planned changes
c. Review and recommend product changes; satisfy customer needs;
open communication
d. Enhance competition; understand consumer preferences; maintain
communication with operations
c - < - ANSWER - What is the common theme in total quality
management (TQM) across all functions in an organization? a. To
ensure profit from product changes
b. To enhance management software
c. To satisfy customer needs
d. To reward people rather than teams
a - < - ANSWER - Which concept of variation measures the central
tendency of a set of data? a. Mean
b. Variable
c. Standard deviation
d. Range
a - < - ANSWER - What do assignable causes of variation
indicate? a. Out-of-control signals were found in the process.
, b. Equipment was found to be out of control.
c. Human resources found an operator was at fault.
c. A computer virus was found in the system.
c - < - ANSWER - Which continuous improvement method does C pk
measure?
a. Parts per million on the capability index
b. The most common measurement process
c. How close one is to a target and how consistent one is with the average
performance
d. What a process is capable of and how long it will take to conclude
a, b - < - ANSWER - What are two important aspects of Six
Sigma?
a. Technical tools
b. People involvement
c. Facility location
d. Job design
d - < - ANSWER - Which strategy is used by some emergency
rooms to overcome customer frustrations about long waiting
times? a. Screen patients and send the last 25 to another facility
b. See each patient in the order in which they arrived
c. Screen patients and schedule follow-up appointments for those who
have the most serious injuries
d. Screen patients and fast-track those with minor ailments
b, c - < - ANSWER - Which two factors affect a service location
decision? a. Closeness to manufacturing facilities
b. Quality-of-life issues
c. Proximity to customers
d. Warehouse storage
a - < - ANSWER - What is a key factor of a location analysis for a
service
company?
a. Proximity to customers
ASSESSMENT EXAM QUESTIONS WITH COMPLETE SOLUTIONS
GUARANTEED PASS BRAND NEW 2025
b - < - ANSWER - Which definition used for quality evaluates how well a
product performs its intended function? a. Psychological criteria
b. Fitness for use
c. Value for price paid
d. Support services
c - < - ANSWER - Which total quality management (TQM) process
was
developed to stress management's responsibility for quality?
a. Statistical quality control charts
b. Fitness quality for use
c. 14 points for quality improvement
d. Product design quality
a - < - ANSWER - Which total quality management (TQM) process
consists of
13 published standards and guidelines?
a. ISO 9000
b. ISO 9001
c. ISO 1400
d. ISO 9002
a - < - ANSWER - A company manufactures shoes using a quality
management system. The company needs to put a process in place to
measure any defects. The company would like to measure the number of
defects and observe the number of occurrences to isolate the particular
defect.
Which quality tool should the company use to focus on correcting this
particular issue? a. Checklist
b. Flowchart
,c. Scatter diagram
d. Control chart
d - < - ANSWER - Which quality control tool should be used to
monitor the current status or end result of a process? a. Scatter
diagram
b. Flowchart
c. Checklist
d. Control chart
d - < - ANSWER - Which group of keywords or phrases describes the
critical role that marketing plays in the total quality management (TQM)
process?
a. Baseline for managing quality process; investment in preventative
costs; budgeting
b. Reward employees; motivate staff performance; manage operations
planned changes
c. Review and recommend product changes; satisfy customer needs;
open communication
d. Enhance competition; understand consumer preferences; maintain
communication with operations
c - < - ANSWER - What is the common theme in total quality
management (TQM) across all functions in an organization? a. To
ensure profit from product changes
b. To enhance management software
c. To satisfy customer needs
d. To reward people rather than teams
a - < - ANSWER - Which concept of variation measures the central
tendency of a set of data? a. Mean
b. Variable
c. Standard deviation
d. Range
a - < - ANSWER - What do assignable causes of variation
indicate? a. Out-of-control signals were found in the process.
, b. Equipment was found to be out of control.
c. Human resources found an operator was at fault.
c. A computer virus was found in the system.
c - < - ANSWER - Which continuous improvement method does C pk
measure?
a. Parts per million on the capability index
b. The most common measurement process
c. How close one is to a target and how consistent one is with the average
performance
d. What a process is capable of and how long it will take to conclude
a, b - < - ANSWER - What are two important aspects of Six
Sigma?
a. Technical tools
b. People involvement
c. Facility location
d. Job design
d - < - ANSWER - Which strategy is used by some emergency
rooms to overcome customer frustrations about long waiting
times? a. Screen patients and send the last 25 to another facility
b. See each patient in the order in which they arrived
c. Screen patients and schedule follow-up appointments for those who
have the most serious injuries
d. Screen patients and fast-track those with minor ailments
b, c - < - ANSWER - Which two factors affect a service location
decision? a. Closeness to manufacturing facilities
b. Quality-of-life issues
c. Proximity to customers
d. Warehouse storage
a - < - ANSWER - What is a key factor of a location analysis for a
service
company?
a. Proximity to customers
