APCO PST1 STUDY GUIDE EXAMINATION
TEST 2026 FULL 100 QUESTIONS AND
DETAILED SOLUTIONS GRADED A+
⩥ T or F
Attempt to provide the caller with alternatives, suggest other options, but
never give legal advice. Answer: TRUE
⩥ The most important information we need to obtain from the caller is
______ since no other information will be helpful without the ________.
Answer: Location, location
⩥ The acronym ______ is used to obtain information on vehicles.
Answer: Cymbals
⩥ Verify the ______ before ending the call to make sure you have the
correct information. Answer: Address
⩥ An accurate description of ______ is critical information for response
units. Answer: Weapons
, ⩥ Record facts as they are received. Never rely on ______. Answer:
Memory
⩥ A technique to calm a hysterical caller is ________. Answer:
Persistent Repetition
⩥ Good ______ means treating callers with diligence, consideration and
respect. Answer: Customer Service
⩥ Sending brief messages such as "oh I see", "of course" ... are
examples of ______ communications. Answer: Non-verbal
⩥ A question that cannot be answered "yes" or "no" is a/an ________
Answer: Open Ended Question
⩥ _______ is a brief restatement of the sender's main points in your own
words. Answer: Paraphrasing
⩥ ________ are based on assumptions. Answer: Inference
⩥ ___________ are based on facts. Answer: Observations
⩥ ________ is repeating in a short declarative statement the emotions or
feelings the sender is communicating. Answer: Reflective Feelings
TEST 2026 FULL 100 QUESTIONS AND
DETAILED SOLUTIONS GRADED A+
⩥ T or F
Attempt to provide the caller with alternatives, suggest other options, but
never give legal advice. Answer: TRUE
⩥ The most important information we need to obtain from the caller is
______ since no other information will be helpful without the ________.
Answer: Location, location
⩥ The acronym ______ is used to obtain information on vehicles.
Answer: Cymbals
⩥ Verify the ______ before ending the call to make sure you have the
correct information. Answer: Address
⩥ An accurate description of ______ is critical information for response
units. Answer: Weapons
, ⩥ Record facts as they are received. Never rely on ______. Answer:
Memory
⩥ A technique to calm a hysterical caller is ________. Answer:
Persistent Repetition
⩥ Good ______ means treating callers with diligence, consideration and
respect. Answer: Customer Service
⩥ Sending brief messages such as "oh I see", "of course" ... are
examples of ______ communications. Answer: Non-verbal
⩥ A question that cannot be answered "yes" or "no" is a/an ________
Answer: Open Ended Question
⩥ _______ is a brief restatement of the sender's main points in your own
words. Answer: Paraphrasing
⩥ ________ are based on assumptions. Answer: Inference
⩥ ___________ are based on facts. Answer: Observations
⩥ ________ is repeating in a short declarative statement the emotions or
feelings the sender is communicating. Answer: Reflective Feelings
