APCO PST1 STUDY GUIDE EXAM SCRIPT
2026 UPDATED 100 QUESTIONS WITH
ACCURATE ANSWERS GRADED A+
⩥ Professionalism is defined as.... Answer: who you are, what you do,
and how other perceive you
⩥ Defintion of ethics. Answer: implies that it involves an individual's
personal, professional, and organizational rules of conduct.
⩥ Chain of command is defined as. Answer: the relationships between
frontline telecommunicators, supervisors, and managers
⩥ Three primary disciplines of public safety communicators are:.
Answer: Law Enforcement Communications, Fire Service
Communications, and Emergency Medical Service Communications
⩥ Vital services. Answer: primary fucntions faciliate communications
with the public, between members of the same agency, between public
safety agencies, and between public safety agencies and support service
entities
, ⩥ Mutual Aid is a. Answer: process of supplying supplemental
personnel, equipment or other resources to an incident to assist agencies
that may be danger of becoming overwhelmed in their response
⩥ Policy is a. Answer: guide to thinking
⩥ Proceedure is a. Answer: guide to action
⩥ Nonverbal communication sets. Answer: the tone for the
communication exchange
⩥ Order of Communication Cycle. Answer: 1. Sender
2. Receiver
3. Message
4. Medium
5. Context
6. Feedback
⩥ Active listening is. Answer: demostrating an interest and
understanding in what is being said through staying focused, asking
questions, listening for the main point and listening for the rationale
behind what is being said
2026 UPDATED 100 QUESTIONS WITH
ACCURATE ANSWERS GRADED A+
⩥ Professionalism is defined as.... Answer: who you are, what you do,
and how other perceive you
⩥ Defintion of ethics. Answer: implies that it involves an individual's
personal, professional, and organizational rules of conduct.
⩥ Chain of command is defined as. Answer: the relationships between
frontline telecommunicators, supervisors, and managers
⩥ Three primary disciplines of public safety communicators are:.
Answer: Law Enforcement Communications, Fire Service
Communications, and Emergency Medical Service Communications
⩥ Vital services. Answer: primary fucntions faciliate communications
with the public, between members of the same agency, between public
safety agencies, and between public safety agencies and support service
entities
, ⩥ Mutual Aid is a. Answer: process of supplying supplemental
personnel, equipment or other resources to an incident to assist agencies
that may be danger of becoming overwhelmed in their response
⩥ Policy is a. Answer: guide to thinking
⩥ Proceedure is a. Answer: guide to action
⩥ Nonverbal communication sets. Answer: the tone for the
communication exchange
⩥ Order of Communication Cycle. Answer: 1. Sender
2. Receiver
3. Message
4. Medium
5. Context
6. Feedback
⩥ Active listening is. Answer: demostrating an interest and
understanding in what is being said through staying focused, asking
questions, listening for the main point and listening for the rationale
behind what is being said
