, TESTBANK FOR ORGB 7th Edition Nelson
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,Chapter 01: Organizational Behavior and Opportunity
1. Organizational behavior refers to:
a. the study of individual mannerisms and group dynamics in organizations.
b. the study of organizational ethics and values.
c. the assessment of an organization's performance.
d. the steps taken by an organization to address failures.
ANSWER: a
FEEDBACK: a. Correct. Organizational behavior refers to the study of individual
mannerisms and group dynamics in organizations. See 1-1:
Human Behavior in Organizations
b. Incorrect. The study of organizational behavior is primarily
concerned with the psychosocial and interpersonal behavioral
dynamics in organizations. See 1-1: Human Behavior in
Organizations
c. Incorrect. The study of organizational behavior is primarily
concerned with the psychosocial and interpersonal behavioral
dynamics in organizations. See 1-1: Human Behavior in
Organizations
d. Incorrect. The study of organizational behavior is primarily
concerned with the psychosocial and interpersonal behavioral
dynamics in organizations. See 1-1: Human Behavior in
Organizations
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Remember
DATE CREATED: 8/22/2024 3:09 AM
DATE MODIFIED: 8/24/2024 10:28 AM
2. In the context of human behavior in organizations, change is:
a. the transformation or modification of an organization and/or its stakeholders.
b. a customer-oriented philosophy of organizational management.
c. a call to competition, contest, or battle.
d. the probability of organizational success.
ANSWER: a
FEEDBACK: a. Correct. In the context of human behavior in organizations,
change is the transformation or modification of an organization
and/or its stakeholders. See 1-1: Human Behavior in
Organizations
b. Incorrect. Human behavior in organizations is complex and often
difficult to understand. Organizations have been described as
clockworks in which human behavior is logical and rational, but
they often seem like snake pits to those who work in them. See
1-1: Human Behavior in Organizations
c. Incorrect. Human behavior in organizations is complex and often
difficult to understand. Organizations have been described as
clockworks in which human behavior is logical and rational, but
they often seem like snake pits to those who work in them. See
1-1: Human Behavior in Organizations
Copyright Cengage Learning. Powered by Cognero. Page 1
, d. Incorrect. Human behavior in organizations is complex and often
difficult to understand. Organizations have been described as
clockworks in which human behavior is logical and rational, but
they often seem like snake pits to those who work in them. See
1-1: Human Behavior in Organizations
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Remember
DATE CREATED: 8/22/2024 3:13 AM
DATE MODIFIED: 8/24/2024 10:28 AM
3. In the context of human behavior in organizations, which of the following best defines a challenge?
a. It is the mastery of abilities essential to successful functioning in organizations.
b. It is the unofficial and less visible part of a system.
c. It is the transformation or modification of an organization and/or its stakeholders.
d. It is the call to competition, contest, or battle.
ANSWER: d
FEEDBACK: a. Incorrect. Human behavior in organizations is complex and often
difficult to understand. Organizations have been described as
clockworks in which human behavior is logical and rational, but
they often seem like snake pits to those who work in them. See
1-1: Human Behavior in Organizations
b. Incorrect. Human behavior in organizations is complex and often
difficult to understand. Organizations have been described as
clockworks in which human behavior is logical and rational, but
they often seem like snake pits to those who work in them. See
1-1: Human Behavior in Organizations
c. Incorrect. Human behavior in organizations is complex and often
difficult to understand. Organizations have been described as
clockworks in which human behavior is logical and rational, but
they often seem like snake pits to those who work in them. See
1-1: Human Behavior in Organizations
d. Correct. A challenge is the call to competition, contest, or battle.
Change is the transformation or modification of an organization
and/or its stakeholders. See 1-1: Human Behavior in
Organizations
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Remember
DATE CREATED: 8/22/2024 3:17 AM
DATE MODIFIED: 8/24/2024 10:28 AM
4. Which of the following organizational variables affects human behavior at work?
Copyright Cengage Learning. Powered by Cognero. Page 2
, a. Performance appraisal
b. Job satisfaction
c. Absenteeism
d. Organizational turnover
ANSWER: a
FEEDBACK: a. Correct. Organizational variables that affect human behavior at work include jobs
of work, communication, performance appraisal, organizational design, and orga
structure. See 1-1: Human Behavior in Organizations
b. Incorrect. Organizational behavior is the study of individual behavior and group d
organizations. The study of organizational behavior is primarily concerned with th
psychosocial, interpersonal, and behavioral dynamics in organizations. See 1-1:
Behavior in Organizations
c. Incorrect. Organizational behavior is the study of individual behavior and group d
organizations. The study of organizational behavior is primarily concerned with th
psychosocial, interpersonal, and behavioral dynamics in organizations. See 1-1:
Behavior in Organizations
d. Incorrect. Organizational behavior is the study of individual behavior and group d
organizations. The study of organizational behavior is primarily concerned with th
psychosocial, interpersonal, and behavioral dynamics in organizations. See 1-1:
Behavior in Organizations
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Remember
DATE CREATED: 8/22/2024 3:23 AM
DATE MODIFIED: 8/24/2024 10:28 AM
5. The internal perspective of human behavior focuses on:
a. the work load of an individual.
b. the past experiences of an individual.
c. consequences and environmental forces.
d. organizational communication channels.
ANSWER: b
FEEDBACK: a. Incorrect. The idea of internal perspective is that internal
processes of thinking, feeling, perceiving, and judging lead
people to act in specific ways; therefore, people are best
understood from the inside, and their behavior is best interpreted
alongside their thoughts and feelings. See 1-1: Human Behavior
in Organizations
b. Correct. The internal perspective looks at workers' minds to
understand their behavior. It is psychodynamically oriented, and
its proponents understand human behavior in terms of the
thoughts, feelings, past experiences, and needs of the individual.
See 1-1: Human Behavior in Organizations
c. Incorrect. The idea of internal perspective is that internal
processes of thinking, feeling, perceiving, and judging lead
people to act in specific ways; therefore, people are best
understood from the inside, and their behavior is best interpreted
alongside their thoughts and feelings. See 1-1: Human Behavior
Copyright Cengage Learning. Powered by Cognero. Page 3
, in Organizations
d. Incorrect. The idea of internal perspective is that internal
processes of thinking, feeling, perceiving, and judging lead
people to act in specific ways; therefore, people are best
understood from the inside, and their behavior is best interpreted
alongside their thoughts and feelings. See 1-1: Human Behavior
in Organizations
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Understand
DATE CREATED: 8/22/2024 3:25 AM
DATE MODIFIED: 8/24/2024 10:28 AM
6. The proponents of internal perspective understand human behavior in terms of an individual's _____.
a. thoughts
b. work environment
c. job pressure
d. education
ANSWER: a
FEEDBACK: a. Correct. The proponents of internal perspective understand
human behavior in terms of the thoughts, feelings, past
experiences, and needs of the individual. See 1-1: Human
Behavior in Organizations
b. Incorrect. Organizational behavior is the study of individual
behavior and group dynamics in organizations. See 1-1: Human
Behavior in Organizations
c. Incorrect. Organizational behavior is the study of individual
behavior and group dynamics in organizations. See 1-1: Human
Behavior in Organizations
d. Incorrect. Organizational behavior is the study of individual
behavior and group dynamics in organizations. See 1-1: Human
Behavior in Organizations
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Understand
DATE CREATED: 8/22/2024 3:27 AM
DATE MODIFIED: 8/24/2024 10:28 AM
7. Identify a true statement about the internal perspective of human behavior.
a. It explains human behavior by analyzing environmental forces.
b. It is psychodynamically oriented and focuses on an individual's thoughts and feelings.
c. It excludes consideration of a person's history.
Copyright Cengage Learning. Powered by Cognero. Page 4
, d. It focuses on individuals' organizational roles to understand their behaviors.
ANSWER: b
FEEDBACK: a. Incorrect. The vast majority of theories and models of human behavior fall into t
categories: that of an internal perspective and that of an external perspective. See
Behavior in Organizations
b. Correct. The internal perspective of human behavior is psychodynamically orien
proponents understand human behavior in terms of the thoughts, feelings, and pa
experiences of the individual. See 1-1: Human Behavior in Organizations
c. Incorrect. The vast majority of theories and models of human behavior fall into t
categories: that of an internal perspective and that of an external perspective. See
Behavior in Organizations
d. Incorrect. The vast majority of theories and models of human behavior fall into t
categories: that of an internal perspective and that of an external perspective. See
Behavior in Organizations
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Understand
DATE CREATED: 8/22/2024 3:29 AM
DATE MODIFIED: 8/24/2024 10:28 AM
8. Daisy, a programmer at AITech, receives the Best Annual Performer Award for 2017. Daisy's manager,
Lucy, feels that Daisy's success is a result of her desire to excel at work. Which of the following
perspectives for understanding human behavior does Lucy use to explain Daisy's behavior?
a. The internal perspective
b. The external perspective
c. The interactive perspective
d. The cultural perspective
ANSWER: a
FEEDBACK: a. Correct. In this scenario, Lucy uses the internal perspective to
explain Daisy's behavior. The internal perspective looks at
workers' minds to understand their behavior. It is
psychodynamically oriented, and its proponents understand
human behavior in terms of the thoughts, feelings, past
experiences, and needs of the individual. See 1-1: Human
Behavior in Organizations
b. Incorrect. Kurt Lewin claimed that behavior is a function of both
the person and the environment. See 1-1: Human Behavior in
Organizations
c. Incorrect. Kurt Lewin claimed that behavior is a function of both
the person and the environment. See 1-1: Human Behavior in
Organizations
d. Incorrect. Kurt Lewin claimed that behavior is a function of both
the person and the environment. See 1-1: Human Behavior in
Organizations
POINTS: 1
Copyright Cengage Learning. Powered by Cognero. Page 5
,DIFFICULTY: Challenging
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Apply
DATE CREATED: 8/22/2024 3:32 AM
DATE MODIFIED: 8/24/2024 10:28 AM
9. Which perspective focuses on factors outside an individual to understand behavior?
a. Emotional
b. External
c. Internal
d. Behavioral
ANSWER: b
FEEDBACK: a. Incorrect. Organizational variables that affect human behavior at
work are also relevant to the study of organizational behavior.
These organizational variables include jobs, the design of work,
communication, performance appraisal, organizational design,
and organizational structure. See 1-1: Human Behavior in
Organizations
b. Correct. The external perspective focuses on factors outside a
person to understand behavior. See 1-1: Human Behavior in
Organizations
c. Incorrect. Organizational variables that affect human behavior at
work are also relevant to the study of organizational behavior.
These organizational variables include jobs, the design of work,
communication, performance appraisal, organizational design,
and organizational structure. See 1-1: Human Behavior in
Organizations
d. Incorrect. Organizational variables that affect human behavior at
work are also relevant to the study of organizational behavior.
These organizational variables include jobs, the design of work,
communication, performance appraisal, organizational design,
and organizational structure. See 1-1: Human Behavior in
Organizations
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Remember
DATE CREATED: 8/22/2024 3:33 AM
DATE MODIFIED: 8/24/2024 10:28 AM
10. Which of the following is true of the external perspective of human behavior?
a. It explains human behavior by analyzing individual thoughts and feelings.
b. It is psychodynamically oriented.
Copyright Cengage Learning. Powered by Cognero. Page 6
, c. It includes consideration of a person's history.
d. It focuses on environmental forces to understand behavior.
ANSWER: d
FEEDBACK: a. Incorrect. Organizational variables that affect human behavior at work are also r
study of organizational behavior. These organizational variables include jobs, th
work, communication, performance appraisal, organizational design, and organiz
structure. See 1-1: Human Behavior in Organizations
b. Incorrect. Organizational variables that affect human behavior at work are also r
study of organizational behavior. These organizational variables include jobs, th
work, communication, performance appraisal, organizational design, and organiz
structure. See 1-1: Human Behavior in Organizations
c. Incorrect. Organizational variables that affect human behavior at work are also r
study of organizational behavior. These organizational variables include jobs, th
work, communication, performance appraisal, organizational design, and organiz
structure. See 1-1: Human Behavior in Organizations
d. Correct. The external perspective of human behavior focuses on factors outside a
understand behavior, that is, external events, consequences, and environmental f
1: Human Behavior in Organizations
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Understand
DATE CREATED: 8/22/2024 3:35 AM
DATE MODIFIED: 8/24/2024 10:28 AM
11. Ben, an employee at Pacey, almost always receives positive feedback on his work. However, one of
Ben's colleagues, Jenny, does not acknowledge his hard work and dedication; instead, she feels that Ben
performs well because the company pays him a high salary. Which of the following perspectives for
understanding human behavior does Jenny most likely use to explain Ben's behavior?
a. The internal perspective
b. The external perspective
c. The interactive perspective
d. The cultural perspective
ANSWER: b
FEEDBACK: a. Incorrect. Kurt Lewin claimed that behavior is a function of both
the person and the environment. See 1-1: Human Behavior in
Organizations
b. Correct. In this scenario, Jenny most likely uses the external
perspective to explain Ben's behavior. The external perspective
focuses on factors outside the person to understand behavior, that
is, external events, consequences, and environmental forces. This
perspective excludes consideration of a person's history, feelings,
thoughts, and personal value system in interpreting actions and
behavior. See 1-1: Human Behavior in Organizations
c. Incorrect. Kurt Lewin claimed that behavior is a function of both
the person and the environment. See 1-1: Human Behavior in
Copyright Cengage Learning. Powered by Cognero. Page 7
, Organizations
d. Incorrect. Kurt Lewin claimed that behavior is a function of both
the person and the environment. See 1-1: Human Behavior in
Organizations
POINTS: 1
DIFFICULTY: Challenging
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Apply
DATE CREATED: 8/22/2024 3:37 AM
DATE MODIFIED: 8/24/2024 10:28 AM
12. In the context of understanding human behavior, Kurt Lewin combined internal and external
perspectives with his claim that behavior is a function of:
a. individual preferences for leadership styles.
b. compliance and deviance within social groups.
c. organizational culture and group dynamics.
d. both a person and his or her environment.
ANSWER: d
FEEDBACK: a. Incorrect. The vast majority of theories and models of human
behavior fall into two basic categories: that of an internal
perspective and that of an external perspective. See 1-1: Human
Behavior in Organizations
b. Incorrect. The vast majority of theories and models of human
behavior fall into two basic categories: that of an internal
perspective and that of an external perspective. See 1-1: Human
Behavior in Organizations
c. Incorrect. The vast majority of theories and models of human
behavior fall into two basic categories: that of an internal
perspective and that of an external perspective. See 1-1: Human
Behavior in Organizations
d. Correct. The internal and external perspectives offer alternative
explanations for human behavior. Kurt Lewin combined both
perspectives with his claim that behavior is a function of both a
person and his or her environment. See 1-1: Human Behavior in
Organizations
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Remember
DATE CREATED: 8/22/2024 3:38 AM
DATE MODIFIED: 8/24/2024 10:28 AM
13. In the context of interdisciplinary influences on organizational behavior, _____ is the science of
Copyright Cengage Learning. Powered by Cognero. Page 8
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
🔒 Safe & secure – thousands of satisfied students trust us every semester.
🛡️Our Guarantees
💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
🔄 Wrong File? No Problem: Contact us and we will replace it immediately with the
correct version, free of charge.
⏰ 24/7 Support: We are always here – reach out anytime and expect a fast response.
Contact Email:
,Chapter 01: Organizational Behavior and Opportunity
1. Organizational behavior refers to:
a. the study of individual mannerisms and group dynamics in organizations.
b. the study of organizational ethics and values.
c. the assessment of an organization's performance.
d. the steps taken by an organization to address failures.
ANSWER: a
FEEDBACK: a. Correct. Organizational behavior refers to the study of individual
mannerisms and group dynamics in organizations. See 1-1:
Human Behavior in Organizations
b. Incorrect. The study of organizational behavior is primarily
concerned with the psychosocial and interpersonal behavioral
dynamics in organizations. See 1-1: Human Behavior in
Organizations
c. Incorrect. The study of organizational behavior is primarily
concerned with the psychosocial and interpersonal behavioral
dynamics in organizations. See 1-1: Human Behavior in
Organizations
d. Incorrect. The study of organizational behavior is primarily
concerned with the psychosocial and interpersonal behavioral
dynamics in organizations. See 1-1: Human Behavior in
Organizations
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Remember
DATE CREATED: 8/22/2024 3:09 AM
DATE MODIFIED: 8/24/2024 10:28 AM
2. In the context of human behavior in organizations, change is:
a. the transformation or modification of an organization and/or its stakeholders.
b. a customer-oriented philosophy of organizational management.
c. a call to competition, contest, or battle.
d. the probability of organizational success.
ANSWER: a
FEEDBACK: a. Correct. In the context of human behavior in organizations,
change is the transformation or modification of an organization
and/or its stakeholders. See 1-1: Human Behavior in
Organizations
b. Incorrect. Human behavior in organizations is complex and often
difficult to understand. Organizations have been described as
clockworks in which human behavior is logical and rational, but
they often seem like snake pits to those who work in them. See
1-1: Human Behavior in Organizations
c. Incorrect. Human behavior in organizations is complex and often
difficult to understand. Organizations have been described as
clockworks in which human behavior is logical and rational, but
they often seem like snake pits to those who work in them. See
1-1: Human Behavior in Organizations
Copyright Cengage Learning. Powered by Cognero. Page 1
, d. Incorrect. Human behavior in organizations is complex and often
difficult to understand. Organizations have been described as
clockworks in which human behavior is logical and rational, but
they often seem like snake pits to those who work in them. See
1-1: Human Behavior in Organizations
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Remember
DATE CREATED: 8/22/2024 3:13 AM
DATE MODIFIED: 8/24/2024 10:28 AM
3. In the context of human behavior in organizations, which of the following best defines a challenge?
a. It is the mastery of abilities essential to successful functioning in organizations.
b. It is the unofficial and less visible part of a system.
c. It is the transformation or modification of an organization and/or its stakeholders.
d. It is the call to competition, contest, or battle.
ANSWER: d
FEEDBACK: a. Incorrect. Human behavior in organizations is complex and often
difficult to understand. Organizations have been described as
clockworks in which human behavior is logical and rational, but
they often seem like snake pits to those who work in them. See
1-1: Human Behavior in Organizations
b. Incorrect. Human behavior in organizations is complex and often
difficult to understand. Organizations have been described as
clockworks in which human behavior is logical and rational, but
they often seem like snake pits to those who work in them. See
1-1: Human Behavior in Organizations
c. Incorrect. Human behavior in organizations is complex and often
difficult to understand. Organizations have been described as
clockworks in which human behavior is logical and rational, but
they often seem like snake pits to those who work in them. See
1-1: Human Behavior in Organizations
d. Correct. A challenge is the call to competition, contest, or battle.
Change is the transformation or modification of an organization
and/or its stakeholders. See 1-1: Human Behavior in
Organizations
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Remember
DATE CREATED: 8/22/2024 3:17 AM
DATE MODIFIED: 8/24/2024 10:28 AM
4. Which of the following organizational variables affects human behavior at work?
Copyright Cengage Learning. Powered by Cognero. Page 2
, a. Performance appraisal
b. Job satisfaction
c. Absenteeism
d. Organizational turnover
ANSWER: a
FEEDBACK: a. Correct. Organizational variables that affect human behavior at work include jobs
of work, communication, performance appraisal, organizational design, and orga
structure. See 1-1: Human Behavior in Organizations
b. Incorrect. Organizational behavior is the study of individual behavior and group d
organizations. The study of organizational behavior is primarily concerned with th
psychosocial, interpersonal, and behavioral dynamics in organizations. See 1-1:
Behavior in Organizations
c. Incorrect. Organizational behavior is the study of individual behavior and group d
organizations. The study of organizational behavior is primarily concerned with th
psychosocial, interpersonal, and behavioral dynamics in organizations. See 1-1:
Behavior in Organizations
d. Incorrect. Organizational behavior is the study of individual behavior and group d
organizations. The study of organizational behavior is primarily concerned with th
psychosocial, interpersonal, and behavioral dynamics in organizations. See 1-1:
Behavior in Organizations
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Remember
DATE CREATED: 8/22/2024 3:23 AM
DATE MODIFIED: 8/24/2024 10:28 AM
5. The internal perspective of human behavior focuses on:
a. the work load of an individual.
b. the past experiences of an individual.
c. consequences and environmental forces.
d. organizational communication channels.
ANSWER: b
FEEDBACK: a. Incorrect. The idea of internal perspective is that internal
processes of thinking, feeling, perceiving, and judging lead
people to act in specific ways; therefore, people are best
understood from the inside, and their behavior is best interpreted
alongside their thoughts and feelings. See 1-1: Human Behavior
in Organizations
b. Correct. The internal perspective looks at workers' minds to
understand their behavior. It is psychodynamically oriented, and
its proponents understand human behavior in terms of the
thoughts, feelings, past experiences, and needs of the individual.
See 1-1: Human Behavior in Organizations
c. Incorrect. The idea of internal perspective is that internal
processes of thinking, feeling, perceiving, and judging lead
people to act in specific ways; therefore, people are best
understood from the inside, and their behavior is best interpreted
alongside their thoughts and feelings. See 1-1: Human Behavior
Copyright Cengage Learning. Powered by Cognero. Page 3
, in Organizations
d. Incorrect. The idea of internal perspective is that internal
processes of thinking, feeling, perceiving, and judging lead
people to act in specific ways; therefore, people are best
understood from the inside, and their behavior is best interpreted
alongside their thoughts and feelings. See 1-1: Human Behavior
in Organizations
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Understand
DATE CREATED: 8/22/2024 3:25 AM
DATE MODIFIED: 8/24/2024 10:28 AM
6. The proponents of internal perspective understand human behavior in terms of an individual's _____.
a. thoughts
b. work environment
c. job pressure
d. education
ANSWER: a
FEEDBACK: a. Correct. The proponents of internal perspective understand
human behavior in terms of the thoughts, feelings, past
experiences, and needs of the individual. See 1-1: Human
Behavior in Organizations
b. Incorrect. Organizational behavior is the study of individual
behavior and group dynamics in organizations. See 1-1: Human
Behavior in Organizations
c. Incorrect. Organizational behavior is the study of individual
behavior and group dynamics in organizations. See 1-1: Human
Behavior in Organizations
d. Incorrect. Organizational behavior is the study of individual
behavior and group dynamics in organizations. See 1-1: Human
Behavior in Organizations
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Understand
DATE CREATED: 8/22/2024 3:27 AM
DATE MODIFIED: 8/24/2024 10:28 AM
7. Identify a true statement about the internal perspective of human behavior.
a. It explains human behavior by analyzing environmental forces.
b. It is psychodynamically oriented and focuses on an individual's thoughts and feelings.
c. It excludes consideration of a person's history.
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, d. It focuses on individuals' organizational roles to understand their behaviors.
ANSWER: b
FEEDBACK: a. Incorrect. The vast majority of theories and models of human behavior fall into t
categories: that of an internal perspective and that of an external perspective. See
Behavior in Organizations
b. Correct. The internal perspective of human behavior is psychodynamically orien
proponents understand human behavior in terms of the thoughts, feelings, and pa
experiences of the individual. See 1-1: Human Behavior in Organizations
c. Incorrect. The vast majority of theories and models of human behavior fall into t
categories: that of an internal perspective and that of an external perspective. See
Behavior in Organizations
d. Incorrect. The vast majority of theories and models of human behavior fall into t
categories: that of an internal perspective and that of an external perspective. See
Behavior in Organizations
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Understand
DATE CREATED: 8/22/2024 3:29 AM
DATE MODIFIED: 8/24/2024 10:28 AM
8. Daisy, a programmer at AITech, receives the Best Annual Performer Award for 2017. Daisy's manager,
Lucy, feels that Daisy's success is a result of her desire to excel at work. Which of the following
perspectives for understanding human behavior does Lucy use to explain Daisy's behavior?
a. The internal perspective
b. The external perspective
c. The interactive perspective
d. The cultural perspective
ANSWER: a
FEEDBACK: a. Correct. In this scenario, Lucy uses the internal perspective to
explain Daisy's behavior. The internal perspective looks at
workers' minds to understand their behavior. It is
psychodynamically oriented, and its proponents understand
human behavior in terms of the thoughts, feelings, past
experiences, and needs of the individual. See 1-1: Human
Behavior in Organizations
b. Incorrect. Kurt Lewin claimed that behavior is a function of both
the person and the environment. See 1-1: Human Behavior in
Organizations
c. Incorrect. Kurt Lewin claimed that behavior is a function of both
the person and the environment. See 1-1: Human Behavior in
Organizations
d. Incorrect. Kurt Lewin claimed that behavior is a function of both
the person and the environment. See 1-1: Human Behavior in
Organizations
POINTS: 1
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,DIFFICULTY: Challenging
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Apply
DATE CREATED: 8/22/2024 3:32 AM
DATE MODIFIED: 8/24/2024 10:28 AM
9. Which perspective focuses on factors outside an individual to understand behavior?
a. Emotional
b. External
c. Internal
d. Behavioral
ANSWER: b
FEEDBACK: a. Incorrect. Organizational variables that affect human behavior at
work are also relevant to the study of organizational behavior.
These organizational variables include jobs, the design of work,
communication, performance appraisal, organizational design,
and organizational structure. See 1-1: Human Behavior in
Organizations
b. Correct. The external perspective focuses on factors outside a
person to understand behavior. See 1-1: Human Behavior in
Organizations
c. Incorrect. Organizational variables that affect human behavior at
work are also relevant to the study of organizational behavior.
These organizational variables include jobs, the design of work,
communication, performance appraisal, organizational design,
and organizational structure. See 1-1: Human Behavior in
Organizations
d. Incorrect. Organizational variables that affect human behavior at
work are also relevant to the study of organizational behavior.
These organizational variables include jobs, the design of work,
communication, performance appraisal, organizational design,
and organizational structure. See 1-1: Human Behavior in
Organizations
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Remember
DATE CREATED: 8/22/2024 3:33 AM
DATE MODIFIED: 8/24/2024 10:28 AM
10. Which of the following is true of the external perspective of human behavior?
a. It explains human behavior by analyzing individual thoughts and feelings.
b. It is psychodynamically oriented.
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, c. It includes consideration of a person's history.
d. It focuses on environmental forces to understand behavior.
ANSWER: d
FEEDBACK: a. Incorrect. Organizational variables that affect human behavior at work are also r
study of organizational behavior. These organizational variables include jobs, th
work, communication, performance appraisal, organizational design, and organiz
structure. See 1-1: Human Behavior in Organizations
b. Incorrect. Organizational variables that affect human behavior at work are also r
study of organizational behavior. These organizational variables include jobs, th
work, communication, performance appraisal, organizational design, and organiz
structure. See 1-1: Human Behavior in Organizations
c. Incorrect. Organizational variables that affect human behavior at work are also r
study of organizational behavior. These organizational variables include jobs, th
work, communication, performance appraisal, organizational design, and organiz
structure. See 1-1: Human Behavior in Organizations
d. Correct. The external perspective of human behavior focuses on factors outside a
understand behavior, that is, external events, consequences, and environmental f
1: Human Behavior in Organizations
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Understand
DATE CREATED: 8/22/2024 3:35 AM
DATE MODIFIED: 8/24/2024 10:28 AM
11. Ben, an employee at Pacey, almost always receives positive feedback on his work. However, one of
Ben's colleagues, Jenny, does not acknowledge his hard work and dedication; instead, she feels that Ben
performs well because the company pays him a high salary. Which of the following perspectives for
understanding human behavior does Jenny most likely use to explain Ben's behavior?
a. The internal perspective
b. The external perspective
c. The interactive perspective
d. The cultural perspective
ANSWER: b
FEEDBACK: a. Incorrect. Kurt Lewin claimed that behavior is a function of both
the person and the environment. See 1-1: Human Behavior in
Organizations
b. Correct. In this scenario, Jenny most likely uses the external
perspective to explain Ben's behavior. The external perspective
focuses on factors outside the person to understand behavior, that
is, external events, consequences, and environmental forces. This
perspective excludes consideration of a person's history, feelings,
thoughts, and personal value system in interpreting actions and
behavior. See 1-1: Human Behavior in Organizations
c. Incorrect. Kurt Lewin claimed that behavior is a function of both
the person and the environment. See 1-1: Human Behavior in
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, Organizations
d. Incorrect. Kurt Lewin claimed that behavior is a function of both
the person and the environment. See 1-1: Human Behavior in
Organizations
POINTS: 1
DIFFICULTY: Challenging
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Apply
DATE CREATED: 8/22/2024 3:37 AM
DATE MODIFIED: 8/24/2024 10:28 AM
12. In the context of understanding human behavior, Kurt Lewin combined internal and external
perspectives with his claim that behavior is a function of:
a. individual preferences for leadership styles.
b. compliance and deviance within social groups.
c. organizational culture and group dynamics.
d. both a person and his or her environment.
ANSWER: d
FEEDBACK: a. Incorrect. The vast majority of theories and models of human
behavior fall into two basic categories: that of an internal
perspective and that of an external perspective. See 1-1: Human
Behavior in Organizations
b. Incorrect. The vast majority of theories and models of human
behavior fall into two basic categories: that of an internal
perspective and that of an external perspective. See 1-1: Human
Behavior in Organizations
c. Incorrect. The vast majority of theories and models of human
behavior fall into two basic categories: that of an internal
perspective and that of an external perspective. See 1-1: Human
Behavior in Organizations
d. Correct. The internal and external perspectives offer alternative
explanations for human behavior. Kurt Lewin combined both
perspectives with his claim that behavior is a function of both a
person and his or her environment. See 1-1: Human Behavior in
Organizations
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Remember
DATE CREATED: 8/22/2024 3:38 AM
DATE MODIFIED: 8/24/2024 10:28 AM
13. In the context of interdisciplinary influences on organizational behavior, _____ is the science of
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